Recent content by nashvegas

Okay, you all are my new heroes! Gordon, it's that kind of directive that I really needed - a step-by-step instructional guide. Actually, much of what you recommended is what I've been thinking about doing. Thank you so much for the nudge. I will do all of that and report back to you all. Thanks...

Hey, Thor, do you think that means we shouldn't bother with another agitator? IF that was the problem, is it a repair or a replace situation?

Whew, I'm so glad you all think it might not be our user error! :) I would be willing to try one more agitator, but I assume that if there is an underlying problem with the motor or something, a new agitator with longer fins is going to result in the same trouble. Where could we find a straight...

Thank you - we appreciate any questions or suggestions that help. Unlike many families, we just don't have a ton of laundry, and we run a load every day, so we never feel like we have to do 10 loads on "laundry day." We almost always keep the water level on high and fill the machine 3/4 full...

Yes, that is a good question. When this happened the first time, we thought it was our fault, but subsequent fins broke off even when we routinely ran half-loads trying to avoid the broken fins. We've really tried everything in the past 20 months, including making sure our loads were well under...

Here's a picture of the fins as they look after breaking off.

Please help! We bought another Kenmore full-size stackable to replace one that lasted 15 years and now I wish we had kept the old one! We bought this one used ("returned unused" so they said) from Sears Outlet in Jan 2011. During the yearlong warranty, we had to have it repaired four times...