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"Only I was thinking of my experience of buying a new product which had previously been returned by another customer :-( " That's bad, was it sorted out? A while ago I was looking through a brochure for Hotpoint, and in the fine print it stated that they reserved the right to use quality...

Well I was at another Currys last weekend and they a used example of my machine on the shop floor for sale with £50 off, stating "Customer Return" on the ticket. The Drain cover flap was broke and the spin speed selector button was not flush with the facia. The drum was wisper quiet though!

When he said that that noise sounded abnormal I was tempted to say: "Duh, It's took you 3 visits to figure that one out!" (probably a bit more sharper then that though). I suspected there is something iffy with the electronics because it sometimes forgets the wash time if you pause and resume...

@nrones: The Machine is level. @haxisfan Not really, but I've always suspected that the Electronics were suspect and that kind of re-enforced it. He admitted that they didn't want to do replace any parts until they were sure something was wrong, and now that he's sure (at last) he recommended...

nrones... I think it would be up to someone who knows what they are talking about (i.e. an Engineer) to decide if it needs reprogramming, I can only go on what I was told. My Hoover does frequenlty move when spinning, balanced or unbalanced.

My Hoover will spin worse then that without the OOB kicking in. For the last engineer visit (number 5), the guy said the PCB would probably need be reprogrammed - perhaps that 10KG Dynamic may need the same thing.

Well it is slowly destroying its self, perhaps I could speed it up with some bricks!

Looks like the woeful Indesit Drum strikes again. Perhaps I should do one to Hoover Candy!

I think it's a case of too little too late.

There are two words both Candy and Indesit should consider before their next cost cutting drive: Antonio Merloni.

The engineers who have been to see my machine are from Hoover Candy. The first engineer who came out said there was no difference in terms of parts/quality between all of the Candy/Hoover ranges - mind you based on my experiences I would hesitate to believe him!

I've taken a photo of the heater element and the damaged transit bolt hole cover. I've marked out where the drum was rubbing against the element.

They are branded all sorts of names, I think they also went under some of the Antioni Merloni brands when they owned them too. They look like fantastic machines and seem to be well regarded - I hope you enjoy yours! We almost purchased this one, until we got our current nasty Hoover Washer...

I've filmed another video of the rattles during the spin, its picked them up much better this time!

Spin:

I love my Bendix - it's just a shame its spin speed is only 520 rpm and it needs new bearings too. I've found a video of what seems to be a similar model:

It's a Eudora Euronova/Babynova. Looking at the spin speed, your model looks like one of the more recent ones that have drum suspension. I've got a Bendix Super Compact (made by Eudora in the 80's) and I love it, it doesn’t have any suspension so its a bit wild when it's trying to balance the...

I’m not surprised if it could be one of the shock absorbers, given the number of suicide runs the machine has had. From what I've seen, I think the OOB sensor may be a bit duff as well. Sometimes the machine will take ages to balance a load, even though the drum turns evenly when distributing...

Haxisfan: At first it only do it on an out of balance spin but it now also does it on a full load regardless of how balanced it is. The suspension also feels very light, when loading the machine the drum has a lot give and will sometimes bounce slightly. I've been through this before with my...

@hoover1100 I know the dryers for the group are still made in the UK and would seem to be largely the same (excluding condensers). Mind you they could do what Candy did with Merthyr Tydfil and insist all parts are sourced from their suppliers in the continent etc. @paulinroyton: I quoted the...