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There is no need to be sorry. I will give them a ring tomorrow and give them an earful (nicely though!). Dan

@nrones It was the same person who came the last time - on the previous visit he was puzzled by the pump action when it was spinning as he wasn’t used to it with the machine being a newer model! The motor uses carbon brushes. Anyway, I've made a short video of the drum being turned by hand:

Just had the Hoover Candy service man around and while he did acknowledge the sound it’s making, he didn't do a repair or examine the inside as the noise subsided when it spun, so didn’t think there was anything wrong. He didn't really know what was causing the noise ether but I should call them...

They are not - the Hoover Engineer who came the last time said mine should last up to 5 years.

@hoover1100 I like the look of the Nextas (and the Hoover Six range). Assuming the Nextra drum was the same as the discontinued built-in Candy I saw in Homebase, it's drum is probably thicker then the current generation and the seam is not welded. One of their Nextra Washer Dryers also scored...

>>If my Candy GrandO Plus broke in few months, I would deffinatley NOT tell a single good thing about that Well unfortunately I'm having that experience with my machine, hence my not so positive view of Hoover/Candy. Downplaying or discrediting my concerns about my appliance will not change...

Yes I did, they are coming out on Tuesday, so much for blowing me off! It is still washing and drying as well.

@ Haxisfan I don't think there's any exaggeration at all and their response for UK customers is not acceptable. It would be different if was something less serious as faulty soap draw etc. but this is quite something else. I'm sure the Candy apologists would think differently if it happened...

Likewise everything I've said has been true. I purchased my Hoover in good faith, knowing fine well it was a Candy and the issues people have had with them in the past. The annoying thing is that for the same money I could have purchased a Bosch Washer Dryer.

The drum seam on my Hoover is not sharp but is uneven. I agree that the plastic is very flimsy, and one of the screws holding the rear plastic trim worked its self loose, causing it to be extremely noisy during the spin. Something else I don't like about the current Candy/Hoover machines is the...

>>You people constantly tell the neither Candy or Indesit doo anything.. Candy: you chan check by entering a Serial number of your machine (but that can be faulty), and no matter what you can call Candy service for free checkup! If machine is affected, you get another non-affected one for...

The outer drum on all Candy/Hoover and Indesit/Hotpoint machines are all sealed these days anyway, so an entire inner/outer drum replacement would be needed. It's an absolute disgrace, made worse by both companies less then spectacular responses. I wonder what Lord Weinstock and William Hoover...

I like Persil (the Unilever stuff) too. We have still got two half boxes of Ariel and Ariel Colour to go through but once there used up we will switch (I'll feel a bit like a traitor though lol). I find Ariel foams up too much and is hard to rinse out.

Perhaps it will be too expensive for them? Either way they (and Hotpoint/Indesit) should be forced to inspect/replace drums of the same design. If someone is killed or seriously injured by one of them they will probably have much bigger fish to fry.

UK Whitegoods advise people not to buy Hotpoint/Indesit products in light of the drum issues. The problem Candy has is that it has had a poor reputation in the UK for years and this won't help at all.

I think Hotpoint was started in the UK: http://web.archive.org/web/20070207104458/http://www.hotpointservice.co.uk/Service/aboutus.html GEC purchased Hotpoint UK in the 50's/60's I believe, it then spun it out as a subsidiary called General Domestic Appliances (GDA) and GE purchased 50% of the...

All Dryers for the Indesit Company are still made in the UK (for now!).

I'll still be cautious until Trading Standards report back on their findings. UK Whitegoods have a few more pictures of machines that have exploded. http://www.ukwhitegoods.co.uk/modules.php?name=News&file=article&sid=2564

Which don't have any "Don't Buys" at the minute for Washing Machines or Washer Dryers. However, apparently the Candy GO482 was awarded Best Buy status at some point, but many Which customers have reported reliability problems with the model. There are also reports of poor customer service form...

While Candy say it’s caused by a manufacturing fault, I wonder if the welded drum seam is weakening with age? http://www.which.co.uk/news/2011/01/washing-machine-explodes-in-uk-home-242862/