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I have owned my TC5 for over 4 months and I have never used bleach (either in a "cleaning cycle" or added to the detergent when doing laundry) so knowing I was overdue on the matter (even with the small number of loads I do each week) I bought some. Unfortunately, it seems that I bought the...

I have owned my TC5 for over 4 months and I have never used bleach (either in a "cleaning cycle" or added to the detergent when doing laundry) so knowing I was overdue on the matter (even with the small number of loads I do each week) I bought some. Unfortunately, it seems that I bought the...

update Grebus: Thank you so much for posting the results of using the spray. Whatever I choose to do, this information will come in handy.

thanks, Grebus!

update Hi, Just wanted to give an update on my machine. Last week, during the heavy duty cycle that I do on pretty warm water, the scraping noise was a little less often during the previous week’s same type of load (maybe 35 times during the wash and only 5 or so during the rinse.) Today...

Hmm, interesting. In the 2014 post I read that a couple of people were only having the issue with hot water. I am definitely hearing the noise even during a cool wash and on the rinse cycle, although it may be more frequent when using a higher temperature. I'm also not sure that I would describe...

Thanks Mike!

I know exactly what the problem is.... Thanks mtn1584 for your input. So in your opinion there is no real reason to have a tech come out? It will not shorten the life of any part of the machine or cause something else to fail if these washers continue to rub against each other? The noise...

Low agitation does have the benefit of being more gentle on clothes but I have found (thru lifting the lid during agitation to observe the turnover) that when I do a full load on bulky/sheets, the sheets and other items do not turn over as well as when using the heavy duty cycle. I feel that I...

Thanks for keeping me up-to-date on your machine, Grebus. Yours seems to be improving, while mine is going in the opposite direction! Your machine in your video sounds exactly like the noise my machine makes (it better represents my machine than my own audio does!) as opposed to the noise that...

Hi Grebus, SQ just emailed me and said that I should have someone come out to inspect and diagnose the machine. She didn't mention whether or not a tech actually listened to my audio or was told the additional info I sent. She didn't state - yes, your machine has a problem. I'm just not happy...

update on my washer noise I, too, was initially told by SQ to contact my dealer for service. When I pressed further, my issue was passed along to the technicians who responded that they "believe the slight rattle noise is within normal range. When these washers operate they do have some...

Earlier today I sent SQ a description of my issue and the audio I took. I wonder if I'll get the same response as you. Good luck with your washer!

Thanks for posting the response you received. I wonder what they mean by "washer flutter" and if the repair needs to be done to prevent damage. Are you planning on writing back to SQ for clarification? I listened to the video posted by samlol23 and the noise doesn't really seem to be the same...

thanks!

Thanks, Grebus. What is strange for me is that for the first 5 laundry days with my machine (I do my laundries on Thursdays, so this was for the first 5 weeks) I never heard this sound. For the past three weeks, I have heard it, some loads more than others as opposed to it getting less frequent...

I have been experiencing the same issue with my new TC5 and posted a similar question this morning (Thread Number: 86072) and was directed to this thread. Could someone possibly tell me what it means for an idler pulley to settle in? Thanks!

RP2813: Thank you so much for bringing that thread to my attention! I had checked out this website thoroughly for someone mentioning this sort of noise but that was done prior to a few days ago when that was posted. The other poster’s noise certainly sounds the same, but why I didn’t experience...

About 7 weeks ago, I started using my new TC5000 washing machine. Since I was trying to get to know the machine, making sure I hadn’t overloaded it with clothes and being on the lookout for suds coming from the standpipe, I was spending the majority of the wash time in the laundry room. So I am...