This was contained in an article about 5 presents you don't want for Christmas.
"....At the same time, it's not unheard of for some manufacturers to ignore the parts business, says Gary Kazmer of Partsearch Technologies -- especially on items priced under $25.
Meanwhile, even mainstream makers are cutting corners on their parts inventory. They use sophisticated software modeling to weigh the expense of offering parts against the customer ire provoked by pulling product support too early, says Wisconsin School of Business marketing professor Tom O'Guinn. The sweet spot on what "too early" means: three to five years for appliances, two years for electronics."
http://customsites.yahoo.com/financ...gifts-you-may-want-to-avoid-html?ywaad=ad0035
"....At the same time, it's not unheard of for some manufacturers to ignore the parts business, says Gary Kazmer of Partsearch Technologies -- especially on items priced under $25.
Meanwhile, even mainstream makers are cutting corners on their parts inventory. They use sophisticated software modeling to weigh the expense of offering parts against the customer ire provoked by pulling product support too early, says Wisconsin School of Business marketing professor Tom O'Guinn. The sweet spot on what "too early" means: three to five years for appliances, two years for electronics."
http://customsites.yahoo.com/financ...gifts-you-may-want-to-avoid-html?ywaad=ad0035
