FWIW Whirlpool is going to get some nasty reviews with some nasty Emails. After reading reviews on line it seems like tons of people had issue with the top rack falling down, so I guess this was a "fix" to the problem. So basically if Id had gotten the machine earlier Id find the top rack crashing to the bottom, but I purchased latter in exchange for nothing that fits? Had I known for $100 more Id be happy with a Bosch or low end Miele.
This is why I despise monopolies like Whirlpool. And I do hope Whirlpool is still browsing these threads...