Interesting question, I'll try to make it a short answer
"How long have you been working in sales or repairs of appliances?"
Well, as I said, interesting question, which could have a long answer. The abridged version of that starts when I was about 10 years old. Our 1961 Kenmore washer needed bearings, badly, and my folks were tired of hearing the racket it was making, though it did seem to be working ok. They elected to buy a new Kenmore, in the form of our 1974 KM large capacity 60 series, though it was very upper MOL in features for a 60. I had a blast with a new washer of course, but soon missed the '61 and sadly wondered what happened to it. My last sight of it was it on its side in the back of an old Dodge pickup being driven by a guy our Sears salesman recommended to come get it.
Anyway, I soon accepted the '74 like I had the '61, but it had some strange mechanical maladies early in life. The worst was a backed-out set-screw in the basketdrive after only 6.5 years of use. This made the washer not spin. The repair estimate was over $225, and once again my folks opted to buy a new machine. A comparable 1980 model KM 70 was only $300 approximately, so it was an easy decision that most people would make. Once again, I was excited for a new washer, as I had always admired the black panel models, but I well knew from last time, I'd miss the old washer. This time I tried to do something about that, and worked it out with my Dad that we could install a new basket drive ourselves for less than $85. All was returnable to Sears parts if we couldn't make the machine work. Well, it did work, and flawlessly. I can't tell you the feeling of accomplishment for me, the kid who managed to save the old washer, even at the cost of the fun of a new one. We used the '74 two more years until I sold it to friends of mine (so I could know where it went) when my parents wanted new machines in our new house in Charlotte.
I had been so energized about the work we did on the washer, that my Chemistry teacher in high school noticed, and said that he could get me all the old Kenmores I wanted, as he delivered new appliances for Sears on weekends!! My folks wouldn't hear of it, not in their garage anyway, and I can't blame them. That desire never left me though.
In 1989, when my sister got her first apartment, and she asked to borrow my '86 machines that I had put in storage in 1988. I said 'no', but only because she is not fussy about things as I am, but I felt terrible, and bought her her own set that I found in the classifieds. The dryer (my 1977 Kenmore I mentioned before) started a friendship with a repairman/rebuilder that I bought it from, and the washer reenergized my drive to work on machines, as I got it from a place called "Washer Warehouse" which sold only WP and KM beltdrives. Their back room was full of interesting washer history, and it firmly hooked me. Soon after, I had my own house, with my own garage that my parents couldn't tell me 'no' to, and I started working on machines that my dryer buddy was happy to share.
I sold 50-some machines from 1991 to 1998 or so, until I was thoroughly tired of repairs for a while, and I packed up the hobby. I did a little work for friends/co-workers, but it never re-invigorated my interest until I stumbled on AW.org here in 2008. Then it was ON.
The first thing I did was restore the KMs I bought for my sister, as she had given them back to me in 2000 or 2001 after two kids and 11 or 12 years of use. I had a few machines in storage from the 1990s, and they soon got their chance at being rebuilt. I have probably re-done thirty or thirty-five more machines since 2004, but not for resale but for my own collection or use by friends. I haven't had much spare time for this lately, as I have a 1980 KM that has been in pieces in my garage for a year!! This machine is the same model that we canceled after we fixed the '74.
I didn't do a very good job keeping this post brief, but that's how I got into the sales and refurb area of this hobby.
Gordon