???
Pat,
If you do a search of Automaticwasher.org and read all the posts you can find on the Maytag Reverse Rack machines, I think you will find your family's experience to be disimilar to others who have had these machines.
I am GE tower wash fan, but my four Maytag RR machines that I have had, almost made me a convert and it's only by a very small margin that I give GE the edge.
Capacity-wise I give Maytag the lead. I have never had a machine that could hold as many dishes. Cleaning ability-wisem almost perfection. These machines will scrub the daylights out of baked on food on pots and pans without breaking a sweat. The glassware and in the lower rack, with the dedicated full sized wash arm, come out gleaming.
I suspect that, if there was a cleanability problem, it lied in one of two areas.
If you family had hard water, the filter-system, despite being self cleaning, may have calcified. I bought a WU202 recently and the filter was, I estimate, to be maybe 80% blocked by calcium deposits covering the pore spaces in the filter.
A little CLR restore it to factory fresh performance despite the machine being near 30 years old.
The spray holes in the wash arms are very, very small to give high pressure scouring to the load, and if the water is very hard, theses can calcify also, over time. I did find sometimes, but not often, stringing food wastes, like a lot of dried canned cat food on plates, or a lot of leftover beef, can sometimes covertly slide longwise through the filter pores and clog some of the small holes.
But under normal circumstances, I think the Maytag Reverse Rack system is close to being unequaled in engineering design and performance.
Yes, it is loud. But you have a high powered, high performance machine there. To many of us appliance connoseurs, this is musc to our ears, as is the throaty roar of a Lamborghini to a race driver.