Porcelain restoration - problems with Custom Ceramic in Lentzville IL

[firedome]

We sent our 1958 GE 40" Liberator's cooktop (<----pictured in the avatar) to Custom Ceramics of Lentzville IL for all new porcelain in GE's Canary Yellow. We had been quoted $175 to renew it last Spring and finally were able to get the stove apart and ship it out. We paid $50 to ship, and confirmed delivered by FedEx tracking several weeks ago. No attempts at contact have been successful: 3 phone calls and 3 eMails have gone unreturned. Has anyone used this service before, or know if they've gone out of business due to covid??
It'd be very disturbing to lose this original 63 year old part.

 

[turquoisedude]

Shoot!  I sure hope they haven't gone belly-up!

 

 

[sfh074]

These were the people ....

back in March 2018, told me that they had a 1.5 year waiting list before they could even begin to do my washing machine top and lid.

 

I used IPE instead and they had it done in 10 weeks.

 

Sorry to hear this, hope you can get your part(s) back.

 

[firedome]

IPE...?

any contact info or customer experiences here on IPE?

 

[firedome]

found...

on the i-net. Anybody comment on their service or quality?
thnx
Roger in NY

 

[sfh074]

Look ......

At their Facebook page. Lots of happy customers and pictures of their work. I had 3 items done and they did a great job. Ask for Jeff Gaylord, owner.

 

[firedome]

thanks!

will do!

Anyone considering Custom Ceramic Coatings of Lentzville IL - STAY FAR AWAY!!

If the situation changes and they make things right, will advise... meanwhile - Caveat Emptor!

 

[lowefficiency]

>> Porcelain restoration - problems with Custom Ceramic in Lentzville IL

>> We sent our 1958 GE 40" Liberator's cooktop (<----pictured in the avatar) to Custom Ceramics of Lentzville IL

>> Anyone considering Custom Ceramic Coatings of Lentzville IL

I have to ask since you typed it three times... Did you actually ship your cooktop to "Lentzville"? Because Custom Ceramic Coatings is in Lenzburg...

 

[firedome]

burg ... ville...

tomato... tomatoh... let's call the whole thing off! LOL
Writing from memory which obviously was faulty.

It was shipped to the correct address in Lenzburg IL and verified delivered there by FedEx, as mentioned.

OK then, anyone considering Custom Ceramic Coatings of Lenzburg IL: STAY FAR AWAY!

At least until further notice.

 

[lorainfurniture]

I use IPE and the service is great. It’s a bit weird that I just send my stuff with a note in the box but turn around time is good and the quality is great.

 

[pumper]

They have an F rating from the BBB.

https://www.bbb.org/us/il/lenzburg/profile/protective-coatings/custom-ceramic-coatings-inc-0734-310451728

 

[ken]

Complaints on BBB website for Custom Ceramic Coatings

Complaint Type: Problems with Product/Service
Status: Unanswered
08/28/2020

Nearly 2 years ago I sent an antique housing for a chiclets vending machine to be recoated in ceramic coating. I have confirmation it was received and was informed it was next in line and would be completed in about 6 weeks. Nearly 2 years later it has not been completed. I have made numerous phone calls and left numerous voice mails with no response. I have sent even more emails because the voice mailbox was full and could record new messages. I now just want my machine housing returned and have left numerous messages and numerous emails requesting the immediate return. Again NO RESPONSE. I am looking for resolution and return of my property. Can the BBB help me resolve this issue>

_______________________________________________________________________________

Complaint Type: Problems with Product/Service
Status: Unanswered
03/20/2020

Sent $1000 Viking range burner and cap set to this business. They do not respond to emails and their phone box is full. I’m out $1000.

Customer Response
04/21/2020

I sent the parts (~$500) to the business to have a ceramic coating applied. Since that time, they do not acknowledge emails nor answer the phone. The parts (Viking Rangetop grates) are gone and I have no way of getting them back. I spent $500 to get new ones.



Thank you.

 

[henene4]

At a certain point someone has to have engaged law enforcement with this, right?

It's still your property, handing it of for service and not getting it returned in due time should classify as theft, basically.

Make sure you keep a verified copy of the proof of delivery.

Wait a couple of weeks, and then just ask at your local police station.
Usually they can make a call to that local police station and they'll just show up and ask some questions.

That's usually more than enough to get them to do something.

 

[firedome]

Good info...

so we filed a complaint with BBB, but not expecting much at this point.

At least I was able to find another cooktop, fortunately, from a '57 40" GE in Woodtone Brown (horrible color lol) parts range that was only an hour away, so that will go to IPE and the show will go on. At the same time was also able to get the entire "floating" control pod/panel from that range, yielding a lot of desirable spare parts, so in some respects a positive development resulting from an initially negative experience.

 

[cadman]

If you're able to get canary yellow quoted at IPE, let me know. I talked to Jeff around 12 months ago and that is one color they no longer do.

 

[firedome]

R'uh R'oh...

that's not good news Cory! I'm not ready to ship out yet but will check it out. Does seem odd though, as it's quite a common color and GE is maybe the most common vintage range.

Are there alternatives??
No word from CCC, doubt there will be at this point, if so will let the group know.