Response From Home Direct Regarding Shipping Damage

[launderess]

Here it tis:

"Hello,

It has been less than 30 days since that notification. By law carriers
claims can take up to 180 days to resolve. That being said, we have
completed our review of your claim.

Our records show the first notification of any issue with your delivery was
received on 8/5/13, your shipment delivered on 7/31/13.

Attached you will find the signed and completed delivery documents as well
as your signed agreement to our terms and conditions.

Per terms agreed upon prior to shipment, damage must be noted on the
delivery receipt, failure to note change in condition at time of delivery
will void coverage. The delivery receipt and customer service form indicate
no damage to either product upon delivery.

We have also included the descriptive inventory completed at pickup show pre
existing conditions prior to shipment.

We apologize, based on the review of this case and documents associated with
this shipment we must decline liability for the issues you claimed.

Kind regards,

Kris Brinkman
At Your Service Transportation, Inc.
Specialty Service office for Home Direct USA
Heirlooms Direct- ask me about our Antique and Small Shipment program!
Phone 720-535-4139
Fax 720-535-4177
MC 486754"

 

[launderess]

Should point out that items were not unpacked until after the egit delivery men departed but have a hunch it won't get me anywhere. Shan't be using this podunk service again.

As to "issues" noted prior to shipment that is news to us and certainly nothing was mentioned.

Shall be firing off a very terse response tomorrow.

There it is folks, looks like it's C&F or DIY if you want something to arrive damage free.

 

[logixx]

:-(

I have yet to see a delivery guy patiently waiting for you to unbox. Don't know about the US but over here, most delivery companies will only deliver "up to the curb" - if that makes sense. If you don't want to drag your washer or whatever into your house or even up the stairs, you have to pay a premium.

 

That beings said, my Bosch condenser dryer had a small but deep scratch on its side. Called the retailer and mailed the person on the phone the pictures I took of the damage (long after the delivery guy had left). He immediately, without even having received the shots, agreed to refund $100.

 

Keeping my fingers crossed for ya.

 

[mich]

I'm hoping...

You charged this horrible service to an American Express CC, and can easily call them up, and have them reverse the charge?

Maybe they'll send a nicer letter after the Chargeback?

 

[pulltostart]

I think that attitude of "note it on the delivery ticket or forget about it" is true for most carriers, even UPS and FedEx to a certain extent. We could adopt an attitude of "I'm not signing squat until I open the package and verify the conditions of the contents, so you might as well just cool your heels Mister Delivery Man. And if I'm holding you up too much, just speak to your bosses."

lawrence

 

[DADoES]

 
I bought my Neptune TL online via e-Bay, NIB via a vendor in New Jersey.  Delivered by Roadway Express.  The driver waited without protest while I uncrated it to confirm no damage.

 

[philr]

One time, I had a delivery from UPS and I told the delivery guy to wait until I open the package because there was a huge hole in the side of the box. The guy refused to stay and told me to make the claim if there was a damage... There was damage and I did claim...  The seller should have been the one to do this but I couldn't join him and UPS couldn't either (he had an account with them). 

 

I have been more lucky when I had things shipped with my own account (FedEx and UPS). It's much easier to make a claim when you're the one who paid the shipper directly. It's even better if you have the shipping company package the things by themselves so they can't blame someone else if something happens!

 

Good luck with this...