Amazon’s strange product review censorship software

joeekaitis · Oct 18, 2020

So the Missus and I decided to trick out our new iPhone SEs and we order up a couple cases, hers in red and mine in black to match the phones.

https://www.amazon.com/gp/product/B083KPVVDM/

Impressed, I write a review and submit it. Days later I’m informed that the review can’t be published because it doesn’t meet Amazon “community standards”. Furthermore, I’m banned from reviewing the item. Amazon provides an email address for those wishing an explanation so I asked but have yet to receive a reply. Not holding my breath because the email, like the review, will never be read by human eyes.

And now, the shocking scandalous offensive review:
............................................................................................
* * * * *

What the iPhone SE 2020 should have been all along


 

Can someone explain Apple's obsession with iPhones that are as thin as a graham cracker and slippery as an eel?


 

Slap this case on your iPhone SE and enjoy a nice firm grip plus the welcome girth that prevents hand fatigue on long phone calls. True, the kickstand only works well in landscape but it offers 2 viewing angles. What appears to be flimsy is really a breakaway feature allowing you to reattach the kickstand should it yield to excess pressure.


 

The icing on the cake: It's wireless charger-friendly.
............................................................................................


If it’s the words “cracker” and “slap”, their screening software is seriously messed up.

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circlew · Oct 18, 2020

Maybe it was the word "girth", and they thought you were referring to something else, but that belongs in Dirty Laundry!

warmsecondrinse · Oct 18, 2020

Yeah, that's automated screening for you. I've kind of stopped noticing when this happens to me TBH.

It would be interesting to see what the reply is. Don't be surprised if it fails to address the issue.

I'd say that of all the emails I send to businesses at least 2/3 get no response. Of the responses I do get at least half fail to address the question/concern sufficiently. I have to either follow up with another email or let the issue drop.

ozzie908 · Oct 19, 2020

Have long since quit doing reviews

For anything as a total waste of time and effort.

Austin

gizmo · Oct 19, 2020

at least half fail to address the question...

Yesterday I sent a technical question about a solar inverter.

The inverter in question has a changeover switch built in, you connect it to a generator and if the generator is running, the loads are switched away from the inverter to the generator. Clever and saves doing it manually.

I asked in very clear, simple language, what is the load capacity of the changeover switch. 

Not the inverter itself, the changeover switch.

The issue is this: The inverter is rated at 1000 watts. The generator is rated at 3000 watts.

So when the generator is running and the changeover switch is activated, can the switch cope with 2500W or 3000W passing through it?

The answer I got was entirely about the capacity of the inverter, which was already clearly explained on the website.

I have asked the question again, in (hopefully) even simpler language. Fingers crossed.

warmsecondrinse · Oct 19, 2020

#4

Exactly. It's like the person either didn't read the question or doesn't know anything about the product.

Being able to force companies to hire competent people to answer questions through email is #3 on my superpower wish list.

DADoES · Oct 19, 2020

<blockquote>Exactly. It's like the person either didn't read the question ...</blockquote> I get this often in email and text conversations with various people about anything and everything. My assumption is 1) ADD or ADHD or 2) email on a tiny phone screen which impairs seeing the whole thing or 3) idiocy.

I've learned to never pose more than one question at a time in an email or text.

tomturbomatic · Oct 19, 2020

It's like when David Frost asked an interview subject, "Did you hear any part of the question I just asked you" when they failed utterly to answer it in any shape or form.

warmsecondrinse · Oct 19, 2020

"I've learned to never pose more than one question at a time in an email or text."

Too true. That's a recipe for a gibberish response.

launderess · Oct 19, 2020

Reviews and or comments on websites are slowly either being shut down, or so highly moderated it isn't worth bothering.

Much of this is rightfully so as persons simply said things they shouldn't.

OTOH yes, you are seeing vendors/manufacturers challenge this or that claim by a poster with whatever website is hosting.

Amazon is a totally new sort of creature and like similar places there have been confirmed reports of review posts either being shills, and or not exactly wholly true. People who never bought something going online and rubbishing... That or not exactly being forthcoming with entire circumstances surrounding issues.

hobbyapocalypse · Oct 19, 2020

Strange censorship

Something similar happened to me recently on Facebook. I decided to post my first ad on Marketplace and was soon blocked from even looking at any ads on FM, because for some unexplained reason my ad did not meet Community Standards.

Well I just let it go like that for about 3 weeks. Then I decided to click the button to have the problem reviewed, and in just a few minutes I was restored, with no change to the ad. It must have been just a system glitch after all.

mark_wpduet · Oct 19, 2020

On a local weather blog

we can make comments.........if we say anything that has the word A$$ in it, like snow accumulation on grassy areas.....it blocks it. We have to say g-r-a-a-s-y.

twintubdexter · Oct 20, 2020

AOL is the worst. I've pretty much been blacklisted by them. I've posted some pretty nasty political comments. I'm not always sweet and lovable like I am on here. I think it has a lot to do with them running sacred financially and hanging by a thread. And here I've been with them since I got my little Macintosh with something brand new for computers, a CD-rom. The internet was an infant back then. I have a more modern computer today...no pilot light.

kb0nes · Oct 20, 2020

Never had any issues with Amazon since I blocked their URL's from all my web browsers

gusherb · Oct 20, 2020

Amazon reviews are about 95% garbage. A lot of reviews weren't even for the product you see them on. The rest are fake. You tend to notice a pattern after reading so many...
The other 5% are legit but written by people that probably can't even use toilet paper correctly. Then there's the Unicorn informed review that covers everything and addresses everyones concerns with a level headed approach.

I left a review a few months ago and it just got lost in the ether, no rejection email or anything.

twintubdexter · Oct 20, 2020

my dummy is showing

I meant to say AOL is running scared...there's nothing sacred about them.

Amazon’s strange product review censorship software

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