Hoover Store
About a month ago I bought a new Floormate 800 at the local Hoover Store. None new in box, but a floor model. Saved a few $$, so not a big deal. However, using the grout cleaning hose and wand, the connection wouldn't stay connected to the machine. Went back and figured to either get a new hose or pay a few more $$ and get a new machine. The manager pointed out, it's a design flaw in the machine with a poorly made connection piece. The hose doesn't stay connected real well. Ok, can live with that, and it does work, but not pleased. Plus manager gets a bit combative about it.
A week later the trigger broke on the grout wand, rather than dealing with the crummy manager, I fixed it myself. Hoover quality is not doing well.
Over the weekend partner wants to buy a rug cleaner for his mom. Liked the Hoover machines, plus wanted to get me a stainless Constellation for my upcoming birthday. Called the Hoover store several times on Sunday to find out their hours. Finally get an answering machine that gave hours and off we went. Drove across town. Store is closed, with a "sorry" sign in the window.
Lowes got our business for the Hoover carpet cleaner and Amazon will get the business for the Connie. Hoover store said it all with a sorry message! And places wonder why they go out of business.