Another grocery chain bites the dust

[tolivac]

Food lions

I think what actually killed WD in my area and Piggly-Wiggly,Harris Teeter-was Food Lion.They are very aggressive in building new stores in an area to choke out and smother their competition.The corner PW is then overwhelmed by the new Food Lion built next to it.And FL VERY aggresive print and TV radio advertising.At this point I have no choice but to shop at the Food Lion-(unless I want to go the the nasty Wally-World place).
It is too bad Sam Walton Died-If only he could "see" his stores now-would make him turn in his grave!

 

[appnut]

Maybe it's a "Texas thang", but I too, like glenn, have very good results from Wally World. People are always willing to help. This past Sun., I couldn't find syrup. I finally had to ask an associate, all I had to do was wait cuz she was directing another customer and she knew where the items were right off the top of her head. And I do like their meat. They have some unusual things I can't even think of finding at HEB.

Wally World probably put the last nail in the coffin for our Albertsons, which had been struggling for years. It wasn't wally world that killed many of our home grown hardware stores tho, it was Lowes. If Lowes has what I need that's fine, but if I have to special order something, like an appliance model they don't normally carry, it costs an extra fortune. I will go to Sears.

All in all, for my SMSA area, Wally World and HEB compliment each other as does Wally & Lowes. It's all I have to opt. for. The small appliance stores went bye bye back when Wards started Electric Ave.

 

[jasonl]

The end of customer service

Tonight I HAD to go to WM to pick up some cajun sausage for my mom that you can't get anywhere else. So I go in there and it's the usual ghetto. Went up to checkout. She checks my one item before I could get on the side where I can watch the screen. She turns the little screen around so I can see the total and then just stares at me waiting for my money. Now this girl really played me because if I would've just stood there and waited for her to say something, it would've just made me look stupid. And when I did the transaction and got my change, which she dropped and didn't pick it up for me, I didn't get so much as a simple "Thank you" or anything. In fact, when she was done with me, she turned away from me and started talking with the cashier next to her. This girl truly made me look like a fool. She made it look like I was a jerk because I got in her line. Now let's not get started on the lady "guarding" the door who was sitting on a bench and yapping on a cell phone. Heck I could've rolled a big TV out of there and she probably wouldn't have even notices.

I'm glad they're nice at the ones in Texas because the ones here aren't. You won't get even a "hi" out of any of the peeps that work at WM here.

WM sux. Go out of business.

 

[DADoES]

Oh man, that's a shame. I was @ WM last night @ 12:30 AM. I had two separate orders, myself (gift card & cash) and the grandmother (credit card). The cashier did start scanning my stuff VDQ (very damn quick), but the credit card display shows a history of the last five items or so. Anyway, she was pleasant enough, and even thanked me and/or said "good night" or whatever. No sighs of exasperation or rolling of eyes about dealing with two transactions. There wasn't anybody on guard-duty. The parking lot had even been cleaned up of stray carts.

 

[retromom]

Sorry Walmart

Wow Jason. You really have a bad WM. Although I don't really care for WM (I am a Target person), the employees at our Brenham store are really nice. Mr. Fred, in the garden department, never fails to greet me and chat about growing vegetables. Doris (also in garden dept.) always calls me by my name and we talk about her grandchildren and my children.

My transactions are usually pretty simple, and I hardly ever ask anyone for help. I NEVER buy food there, nor do I ever ever go shopping there on weekends. I also enter and check out in the garden department (hence the familiarity with Mr. Fred and Doris).

I will go to WM if I can't find the item anywhere else in town (like a trampoline for my daughter). I'm more for convenience and ambience rather than saving a few cents.

If I were you Jason, I would NEVER go to that WM again. I would also call or e-mail the manager (or someone even higher up on their food chain) to tell them how sorry the hired help is, and that you plan on shopping elsewhere. It may not do any good, but at least you'll get it off your chest. Then again, you may just start the ball rolling to better service.

 

[jasonl]

Right, and the reason I went there was to get some andouille sausage (cajun style sausage) that you can't get at WD or anywhere else. Otherwise, I never set foot in that place. I am gonna call the manager tomorrow and complain, like I have before, but nothing improves anyway. It's the same ghetto mart it's always been.

 

[magic clean]

get the manager on the phone!!

I'm not shy about getting the store manager on the phone for a rant or a rave. Many store receipts have the store phone number and Wal Mart lists the managers name. My experience has been that they are always interested in what their customer has to say. I've been told its rare when anyone calls to compliment. So they like to hear that too.

At any store, I try to remember to thank the clerk by name, no matter how indifferent. That seems to brighten some sour faces. Jason, we've got 3 WalMart Supercenter within a 5 mile radius. Two are quite nice; clean stores and friendly people. The other one has a tendency to be rather rough and unpleasant.

Of course, you can just vote with your wallet and choose not to shop. Can we talk about J.C. Penney?

 

[DADoES]

Much as I don't want to do so in deference of JasonL, I have to report that it happened again! I was @ WM in the wee-morning, and the cashier by her own initiative asked "How are you doing this morning?" and said "Thanks." (And no, this is not at the WM where the WO-65 was fetched, I have to agree that one looks like a GhettoMart.)