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jaxsunst

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My upstairs units is a Nordyne, Miller Heat Pump. The only number I can find on it is 7023901 0789.

It has been down since last Tuesday. The inside unit comes on, the outside unit doesn't. The repair tech (unreliable idiot) from Home Shield says it needs a "control board". He went on to say that he is having trouble finding it. Home Shield says that if he can't find it, they will have to do a "part search" that could take up to two weeks. Personally, with all the problems I've had from this guy I don't believe him. I have had that control unit replaced twice before and always the techs have had the part either later that day or the next day. He told me that to make the unit come on I could whack it and it will come on. That method stopped working yesterday. It is 90 degrees up there. My family of four is living in our downstair den (the only room downstairs).

So, how full of it is he, and where can one find this "control board?"

I love my family, but we they are starting to wear on my nerves.
 
Thats an older brand from what i recall. Its primairly a Manufactured Home brand and is somewhat unreliable. Those control boards are auite common to go out in those units. In all honesty from what i have read in your other poastings and what i know about AHS, you should call them and ask to see if you can get a replacement or work something out due to the severity of the heat and such. But the biggest thing is that these are very very bottom of the line, basic units and parts are a dime a dozen. Plus there has to be a more logical reason for the control board to keeping going out. I know with my current set up here in Le Dump Apartments the control bored is usualy fried every few weeks due to a short circuit somewhere, and they did replace a thermostat wire that fixed it. But generaly those neevr go out unless theres a pwoer surge or electrical short or just old age.. below is a link to Nordynes website

 
And Here's Millers Web Site

Note how much the Pride them selves on Manufactured Housing HVAC

www.millerac.com

Miller Heating and Cooling

With more than 90 years of experience in the manufactured housing industry, it is easy to see why most new manufactured homes are built with Miller heating systems.
www.millerac.com www.millerac.com
 
But this site - using Miller, then Control Board, and model
# 7023901 comes up with a control board that costs over 3
times as much (but supposedly the right board?) $383.01

Furnace Parts

Furnace Parts. Online source for furnace parts, heat pumps parts,HVAC parts, gas,electric,oil and more. All Brands!
www.expertappliance.com
 
Thank you, that is exactly it. I thought the guy was full of s**t. He said that it is an "off brand, and is difficult to find".

It is curious that it is a Manufactored Home Brand, but given what I have found while working on the house, it is pretty par for course.

Also, that price goes along with what I had to pay when I let Home Shield lapse for a year.
 
Perhaps installing a large back-breathing through-the-wall unit (up high in the wall)for just this sort of eventuality may help. If it restores peace and calm to the family ot may be worth the $. I'd say get the largest 120v model you can get that fits in a standard "Fedders" sleeve.It'll cost ya, (but less than a whole new unit) but since cooling is just as important as heating in your climate, it's probably a good idea to have just such a back-up system.

Sometimes these insurance companies S--K. Unfortunatley you may have to scream and complain every day to get it done quick and right.

There is nothing worse in life than having to beg for what is due you. EWWWWW

Best of luck!
 
Yeah, I would have to find out from Mom what her appliance
insurance company was, but it was a pain. Of course, the
furnace stopped working New Years Day. I had been up
until early in the morning and she finally woke me up and
said she didn't think the furnace was working, blowing cool
air.

Checked it out and combustion fan motor was hot and a sort
of burnt smell. Left it off for awhile and verified it
didn't turn when started up later.

Found the insurance information, called, told them what the
problem was - combustion fan motor needed to be replaced.
Said they would call back. Didn't call back. Called back
again and they said the first person didn't follow the
procedure. Huh? It's the middle of winter in Minnesota
and they didn't follow procedure?!?! First I had to get
an authorization number for the insurance company's selected
repair person to come out and then tell them what the
problem was and then get another authorization number
to actually do the repair. They said they would call the
registered repair person (80 miles away!) and have them
call me. No call. Called them back. They gave me the
number. I called the repair person. Said he couldn't get
the part on New Years Day (5 PM by now). Said he would call
the next day. (*&@#(*^@#

Took the combustion fan motor out and did my best to
loosen and lubricate the shaft. Put it back in and we
heated the house up good before going to bed. By next
morning it wasn't working again.

Guy finally came out maybe 11 AM. Had a "cheaper" looking
new one. He had to call the insurance company and get an
authorization number from them (after telling them the
combustion fan motor was out...) Said they couldn't do it.
Their computers were down and he should call back in 2
hours. PHHHT! He wasn't interested in waiting around,
so put the motor in (I could have done it faster), and said
he would call them later to get the authorization.

$100 deductible that I had to pay. He sent Mom a copy of
the bill he sent them. $300 for the part I think (I found
it on the internet for $275 - wonder what it actually cost
him.) $300-400 for labor (30 minutes) and mileage. Bottom
line was it cost the insurance company more (if that's how
much they actually paid him) than the insurance premium had
been. If they had just paid for the part and let me put it
in I would have saved them (and me) money.

A week or two later I stopped at the local HVAC company and
asked how much it would have cost to have them replace it.
$164 I think they said - $104 for the part and $60 labor.
Don't really believe that would have been the true part cost,
but the labor would have been a lot better.

I'm suggesting to the twin home association (16 units) that
they buy a spare motor just to have on hand since 90% of the
furnaces are the same.

Needless to say, Mom won't be renewing the insurance with
that kind of response.
 
"In God we trust." All others must pay cash.

~Huh? It's the middle of winter in Minnesota
and they didn't follow procedure?!?!

Sing it girls:
Games people play, right, wrong you just can't stop it.

Looks like the ins. company likes to drag it's feet and "screw you" is their attitude.

Before the EC I believe there were some loose reciprocity agreements in a number of countries including France. France had some of the tighest /most unique electrical standards. So France allowed imported electronics under the proviso that inspectors would have to have a look-see. To avoid the importation, they hired ONE inspector that was not the brightest bulb on the store shelves. Overtime? NOT APPROVED. Sick days? UNLIMITED. Vacation time? SURE TAKE ALL THE TIME YOU WANT. Technically doing what has to be done. Actually a P.I.T.A. to all involved.

I'll never forget my gradparents' attitude. "It's all a plot to get you to part with your money. Wise-up." The older/wiser I get, the more they seem to have hit it on the head.

Face it. Life costs. Look at you own two hands. In the end this is the only person in God's creation that can be 100% relied upon.
 
I am not familiar with that particular model, but I am familiar with 'standard' thermostat wiring. When in AC mode, the thermostat signals both the indoor and outdoor units to come on, and also sends a signal to activate the reversing valve. When in heat mode, the same thing happens, but the reversing valve is not activated. Now, I know some thermostats have a "fan only" switch that will run the indoor air handler continually. Will the indoor unit run when you flip this switch? If so, you could get the system running by manually locking the fan on, and then switching to AC.

Typicaly, in a sitation like this, it's a fan relay in the indoor unit, or a thermostat problem (if the "fan only" button does not activate the indoor unit) The fan relays are rather inexpensive and easy to replace. many don't even need to be a perfect fit, just as long as they have the same general terminals...24 volt relay coil, and a SPDT output switch.
 
When you had it repaired yourself, did you get to keep the old
control board? Would be interesting to know what is actually
failing. At nearly $400 per board, if a failing part could
be replaced...
 
Gadgets

I'll take one of each.

The tech has not ordered the part, and has quit answering the phone for both me and AHS. He was supposed to call them by 6pm Monday with a date.

So here is where we stand, nothing has been done, and I do not know when something will be done. I have been assigned a "follow up person" to call. She is supposed to call me by 1pm today, which is in 15 minutes. I am giving them till Friday to give me an acceptable date for it to be fixed or replaced (I'm easy), or I am putting a complaint with the Better Business Bureau, and I'm calling the consumer advocate line at the local news.

I am averaging about 2 hours of sleep a night in the recliner. My wife is on the couch, and my kids are in sleeping bags. Needless to say, we are all getting a little cranky. I snapped at my son and made him cry this morning. This cannot continue.
 

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