AW Problems today?

[vacbear58]

AW yesterday

Robert

Here in the UK I had not problem with AW but I found Vacuumland very slow indeed (in office), particularly loading pictures in threads. It was OK by the time I got home though which would have been around 19.00 GMT

Al

 

[washer111]

In-Site E-Mails

Had huge trouble loading that via a mobile connection despite other site features working fine. 

 

Some other threads (mostly with pictures) have been a tad painful as of late too. 

 

[Unimatic1140]

Thanks for the reports guys!

Well I put in a support ticket at 3:50pm central time yesterday and technical support responded finally at 11:43pm, 8 hours later which is very problematic in my opinion. Here is what they said, copied right out of the email:

Hello, we've has several similar reports today there was an apparent network issue at the data center but the matter has resolved it's self. Sorry for the inconvenience. Thank you for contacting Support, have a nice day.

Resloved itself? Nothing just resolves itself. Needless to say this kind of support or lack there of makes me a very nervous. We use to be with Lunarpages in Los Angeles, but their service got worse and worse. So I moved us to our current provider. Moving very busy websites of this size and that are dynamic (constantly changing because of the forums and features) takes a huge amount of delicate work, it's expensive and things never go completely right the first try. For the first few years at our current provider I was super impressed with their service, almost no downtime ever and support tickets never went more than 60 minutes without a thorough and helpful answer. But back in April of this year our hosting company was bought by the EIG group which has been buying up some of the big ISP hosting companies. Ever since April support has gone downhill and we seem to be having more down time than I ever remember before.

I hate to have to start the long and painful process of moving the sites to a new provider again, but I wont hesitate if their service doesn't improve. I'm just hoping for the best for now, time will tell.

 

[imperial70]

resolve itself or...

They would rather not say what was wrong.
We can become disconnected in an instant in this internet age. Even the basic land line is not so basic because at least some of the call signal (the part that does the switching to connect a call) is done over the internet.

Let's hope that there isn't an on-going attack.

 

[mickeyd]

Old Friend

This site is so dependable and reliable, one really never thinks twice about technical difficulties, but then I remembered it was just down for many hours a few weeks back. Other than that I really can't recall much trouble. Was that last shut down a result of the "ticket" people?

You don't need the headache of another transfer, and I'm hoping the ticket takers up their game. Just seeing the Syrian Army Taking down the New York Times is a grim reminder of how vulnerable the world of cyberspace has become.

Lucky for us, the bad guys aren't too threatened by washing machines--unless a washer guy goes over to the other side :'D

 

[mattl]

Looks like the problem may be wide spread.  I have no idea if it's related but got this from my VOIP provider:

 

<pre>Our outgoing USA Premium provider experienced intermittent issues causing long PDD (Post Dial Delay) and failed outgoing calls.
Our system switched to our backup providers and calls are now completing properly with the same level of quality.
We're investigating the issue with our main provider and will switch back the route in a transparent manner without call
interruptions when they have fixed the problem. We'll provide updates as we receive them. VoIP.ms strives to provide a
 quality experience to our customers and we'll analyze thoroughly what happened. We apologize for the inconvenience.

I use voip.ms and they are quite good at jumping on and solving problems and are very communicative about what is going on.</pre>