Customer Service-- "Hall of Shame"

[westytoploader]

UPS

Out of all the shipping services, it seems the Post Office is the gentlest. Opening up my 4 vacuums shipped back from Tucson via FedEx (after professional packaging at the store), I discovered that the plastic hood on my Hoover 634 cracked. Luckily it was in the back which was more cosmetic than anything, and I super-glued it which corrected the problem. Although I was a bit pissed seeing as how the 634 was a special model and hoods for these aren't exactly common, but I'm holding out for one in the Kirby basement stash this summer. So we shall see...

Although from the recent Dyson situation, UPS has left a sour note with me for the first time. I posted about this in a past thread, but basically what happened was the machine made it all the way to Tucson 2nd Day Air without a problem, but on the truck to Roger's house it got marked as "damaged" simply due to the fact that a flap was torn off the box. During this whole time, neither Tom Gasko (who I bought the machine from in the vacuum club) nor I were informed of the situation, and the "damaged" exception did not show up on the system until late Saturday. That had me sweating for quite a while because I thought it had simply been stolen after delivery. UPS was going to refund the air shipping, as it did *not* arrive on time, and were going to pick the machine up from Roger's to take it back to Missouri. They mentioned to Roger that they were going to pick it up sometime "between 7 and 3," which obviously didn't give an accurate time frame, and attempted pickup in the afternoon. Despite the note Roger left for the guy on the front door telling him where the package was, it didn't get picked up. A second attempt was made the following day and Roger happened to catch the guy, success! It was double-boxed and made the journey back with no problem, but here's the real kicker. The UPS store in Festus was practically holding the machine hostage and would not return it to Tom until the refund check arrived, which would take 2-3 weeks. Now it would be one thing if *they* requested some type of payment and were holding it as collateral, so to speak, but no such thing existed. Very strange. So the week before last, the check and vacuum were finally returned, and Tom (who was understandably quite pissed at this situation and voiced some strong complaints UPS's way) is, for now at least, no longer going to use UPS as a carrier. FedEx makes quite a few deliveries there as well so it wouldn't be a problem.

But the real bottom line is...ALL shipping companies suck. Period. Maybe not the Post Office.

Austin

 

[alexb1186]

Prism, our condo management company, really made my mom infuriated. We're selling our condo, and she had called them 3 days before a forecasted heavy rain storm to make sure the leaves and whatnots were cleaned from the gutters and drainage spouts or else our kitchen and laundry room would flood. They said "they'd come out and do it the following day." Didn't happen. So she called back and told them it hadn't been done and if they weren't cleaned out then we'd flood, etc. and they said someone would be out. Well the rain came and we flooded. So my mom called the emergency line and ranted about how it wasn't done and they needed to clean out the gutters and all they said was "We couldn't do it today cause it's raining!"

Hello??!! You were supposed to have done it 2 DAYS AGO BEFORE THE STORM! Oy, so this is what her $150 monthly checks go towards. So now she's having Woods Basement come out and check the walls and baseboards out and hopefully she sends the bill to Prism.