Delivery and installation personnel

[imperial70]

Do you remember the days when Jordan Marsh (or Sears for that matter) would show up with uniformed personnel in their own trucks. The deliveries and installations were professional.

These days even the smaller local stores don't have "professional installers." I remember the person that installed the appliance wasn't always the one that delivered it.

I am writing this post because I am concerned about letting anyone install a new appliance after some of the experiences I have had. For the most part I can do it myself. Is that a problem for the warranty? (Other than the gas connection which in the state of MA must be done by a plumber IIRC)

 

[launderess]

Here In NYC

Gas connections must be done by a licensed plumber as well.

FWIW Miele ceased contracting out installation in certain markets (CA & AZ among others IIRC), because of problems. In those areas the authorized sellers can ship and or deliver, but MieleUSA sends out their own personnel to install.

 

[maytagbear]

When I bought

my new stove and fridge in 2011, that was one of the questions I asked before I put my money down and signed on the line.

The guys from the mom and pop I bought from were from the store. Not uniformed, but otherwise real pros. I tipped them each 20.00

Ask around.

Lawrence/Maytagbear

 

[washer111]

Well...

When we bought/ordered our "new" Dishlex DX302WB (or equivalent) in 2007, we had a trusted plumber perform the installation. He had fixed some shower and kitchen tap leaks really nicely for us in the past, and was also very friendly. Unfortunately, he didn't exactly install the dishwasher properly: He connected the drain and pushed in the dishwasher - meaning there was no siphon-break loop or any of that stuff into the under-sink cabinet. 

We discovered this in 2009 when we called in some guys to add some nice trim to the ageing 1987 builder-grade kitchen before we left. (The dishwasher required some of the cabinets be "chewed up"). The guys discovered this - and rectified it. The plumber also did not secure the dishwasher, so it tipped over when loading/un-loading. I was particularly glad we got this fixed. 

 

The next time we got appliances, in late 2011 (Induction stove-top, Electric oven, noisy recirculating vent hood and the DishDrawer), we had the cabinetry made, and the oven and stove-top were secured by the cabinet maker. The electrical alterations (changing from an upright "range" to separate units using power plugs) were done by the electrician beforehand. 

We had to alter the cabinet to the right of the DishDrawer, since the rubber seal running around the side (securing bit, to prevent unsightly gaps around the machine) got caught in our 1980's Apricot / pinkish kitchen. After that alteration, we installed the DishDrawer. Thankfully, there was a separate drain connection for the machine, rather than a run into the under-sink cabinet, which ran behind some other cupboards (but in-front of the dividing wall. Very clever!). This meant with the limited space, we were successfully able to do the drain semi-properly. We haven't had any issues, since the DD knows when it has almost completely drained. 

 

Personally, I would never trust another installer. The one that "installed" our old Simpson TL caused trouble with the lid-lock, which we had to manually rectify, because he fiddled with the controls (Started the machine on spin, then turned it off and wrenched it open). Do it yourself for peace of mind - and the knowledge that you've done it right. If you want something done properly, then do it yourself!!!

 

[tolivac]

So far have ahd good luck with delivorymen-installers-but several years ago.first-a KN DD #80 washer installed very well-man was in a Sears uniform and drove a Sears van.when the machine broke under warrantee-a Contractor technician repaired it-great job-and a professional man that knew what he was doing.and the delivoryman called Sears and told them the control panel was damaged when he unpacked the machine from the box.Not a scratch on the box-but the top of the washer control panel was dented-the Sears place deducted $100.I thought Sears at that time did the delivory and warrantee repairs very well.
Next was appliances from Greenville appliance and TV-A KA fridge,GE Advantium oven,and a KA dishwasher.All were installed well and properly by a separate tech.The dishwasher failed a few days later-wasn't for 2 weeks before they got the parts to fix it.Groweled at them about that.So Greenville Apliance knocked the price down on the dishwasher and all repairs under warrantee were free.And they gave me an extra control panel and board for the dishwasher.An older KA is being used instead-Will have to put that board and control panel in the newer one-a strong storm popped it out again.Just haven't gotten around to it.
Circuit City-Did a great job of delivoring and installing my Hitachi 57"RPTV.Still in use.The delivory men were knowlegeable and helpted connecting my laserdisc and DVd players to the TV.The set works really well with my Panasonic Blu-Ray player-Component video connections.
Haven't had any delivories recently-except my JD tractor-again very well done from Lowes.

 

[daveamkrayoguy]

Remembering:

The old Frigidaire side by side w/ its coiled back to the curb while inspecting my newly-arrived ice & water dispensing Whirlpool back in 1999...!

Both my mom's Maytag just installed while the Mont. Ward range is set aside; amazing how they both fit in her small kitchen...!

Never any problems w/ deliveries, other than the guys mis-placing the three-prong adapter for the washer in one replacement (the newly obtained almond Maytag back in '92)...

-- Dave

 

[whirlcool]

A few months ago when the woman down the street bought a new gas dryer Sears charged her $35.00 for a "licensed plumber" to install it. The guys who delivered the dryer looked like they were also the ones who loaded it on the truck at the warehouse.
No uniforms or anything like that. It also came in an unmarked truck. One of the guys connected the gas line.

I told her to call Sears and contest the $35.00 gas line connection charge as I am sure that the guy who connected it was not a "licensed plumber". She did and Sears reversed the charge.

When we bought our gas stove from HD, one set of guys came to deliver it and the next day another guy came to connect it. So I assume this guy was a licensed plumber.
Maybe.