DO YOU RECOMMEND BUYING A $400 EXTENDED WARRANTY FOR A VIKING RANGE

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gredmondson

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The range cost $6000. and has a one year warranty. The $400 would buy an additional four years of the same coverage. It sounds like a lot of money, but one service call can be $200 easily. This is for my oldest son, who is remodeling his kitchen. He checked online and found a lot of criticism for Viking -- many unhappy customers, but then he said that he found that for all the brands! What to do?

gredmondson++6-18-2010-15-08-28.jpg
 
Well, more than likely, if you read the "fine print" there are all kinds of things that will void that one-year warranty and then there will be a mighty expensive appliance put out on the curb. The manufacturer's warranties usually won't cover all kinds of stuff including "power-surge", etc. Plus they usually have that clause about the appliance being "mis-treated" so they can void the warranty over anything if they want to.
It's all about them nowadays. They don't care if you never come back to them as there are too many people waiting in line nowadays to make the purchase if you don't.

Nowadays, if you buy upper-end merchandise, you better get an extended warranty.

P.S.: Clark Howard gets paid to give advice he doesn't have to follow AND he won't be there to help you out in the event his advice is bad.
 
Don't not walk, but run to the signing

These ranges are notorius for repair. If you can hedge your bets for the next four years it is money very well spent. I would consider it prudent.
 
My two cents

I would spend the money on a better range. If I payed that much for a range, it better be the best, or I would keep looking. I have heard that they have problems with the electronic components which can cause a very costly repair. Have you ever considered getting a commercial range instead? Garland makes a great one. Julia Child had one in her kitchen. Just my Two cents, (Ducks and runs!!)
 
If your son is going to spend that much money, consider this range currently on ebay. It is a Chambers Imperial. It needs a little work but for less $$ than the Viking he would have the one of the best ranges ever made. I am currently (slowly) restoring the same model.

It might be too big for your son's kitchen though: 64" long, 29" deep. Weighs 1000 pounds.

 
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If you purchase the Viking get the extended coverage

As a professor of Consumer Science, I have always warned students about the high cost and lack of need for extended coverage agreements.

However, I have had two experiences with viking. My first home in LA had a Viking range and I loved the look and the performance for the most part. In a four year period, I had two service calls exceeding two hundred dollars each time. I eventually remodeled the kitchen and I did NOT replace with a VIKINg.

In the laboratory we had VIKING ranges and eventualy replaced them, as well. Too costly to maintain.

Someone mentioned using a commercial range. In California, state building codes prohibit the use of commercially rated kitchen equipment in residential settings.
 
The Viking company exists because of the problems encountered with commercial cooking equipment in residential use. Viking's founder was a contractor who wanted a commercial range for his own home but found none which were suitable, and so saw the potential for a niche market product. Safety standards for commercial cooking equipment area quite different than those for home appliances, in particular for fire safety, which is why the commercial stuff is usually not rated for home use.

Viking keeps tight control over their dealers with regard to pricing, so it pays to find the best dealer with regard to service instead of trying to shop price. As an architect I really dislike the clunky looks of most of their ranges, with shiny over size knobs and a big nameplate that can be read across a room, but I've had a lot of clients with Viking and most seem to be happy. Thermador and Wolf are nice alternatives that might bear looking into. One nice thing about Viking is that the indoor cooking equipment is still made here in the US so parts availability is good. I believe they sub out the outdoor stuff though.
 
Viking seems to have a poor record for reliability and needing repairs. Given the cost of service calls, the $400 would seem to be money well spent: $100 per year of coverage. As long as there are no major loopholes or exclusions in coverage, go for it.

My sister has a DCS range (30") that lost its lower gas burner after four years. I don't know what the repair cost her, but I bet she wishes she'd had an extended warranty on it.
 
APPLIANCE SERVICE CONTRACTS

I would NEVER BUY AN EXTENDED SERVICE CONTRACT on any major appliance or other expensive consumer item. Reasons why 1 buy a high quality item in the first place. 2 If I bought an expensive Viking range an it needed $400 repair in the first 5 years I would complain like hell and they will usually fix it at NC.3 you are fooling your self if you think a service contract is a good buy, there is only one reason they sell them TO GET MORE OF YOUR MONEY UP FRONT.4 if you can't afford an occasional repair on an expensive product you shouldn't be buying it in the first place.5 you seldom get good quality repairs under a service contract, there only incentive is to fix it as cheaply as possible knowing the contract will soon be over.I could go on and on having been in the service brininess for over 30 years.
 
Combo--

but how can the average consumer tell any more what is and is not a "high quality product?"

I no longer totally trust Consumer Reports. I never, ever trusted "Consumer's Digest," mostly because of the advertising they sell.

I don't know of any appliance store that will let a person compare and contrast by pan-broiling a steak, baking an angel-food cake, or boiling a vat of water for a pound of pasta.

I take everything a sales person takes with a grain of salt, even those who are said to be non-commission.

If I ask a friend how they like their range, it may be a model that is no longer produced. It may be a rebadge from a different manufacturer. It may even be a brand that is no longer produced.

How can you tell?

Lawrence/Maytagbear
 
Viking...

Maybe they are better now, but we had an older model--it would be about 20-25 years old by now. We left it in our old house about five years ago. (it was a hand-me-down from my mother) It had very bad burner control on the low end which was one of the key things we expected from a range of its alleged quality, the griddle cooked unevenly and my husband--who is wonderfully handy--replaced two glo bars, an igniter and I'm not sure what all else while we had it.

Again, note this was an older model, but I wouldn't buy one again.

Sarah
 
Reading...

I have read gardenweb.com, in their Home/Appliance forums.

A lot of folks have Vikings - we're talking kitchen refits here that probably cost half as much as my house.

And a lot of those vikings seem to have reliability issues.

I think the $400 is well spent.

Hunter
 
Why not buy a GOOD Rated Quality range

to begain with and not worry about the service crap.. Wolf and Vulcan are used in all our hospitals and never any problems with them in many many years.
 
Used to be that warranties ran longer than a year. My Frigidaire range bought in 2001 had a three year basic warranty, without having to buy an extended service plan. I believe during the Bush administration, a law was passed allowing manufacturers to offer only a one year warranty. While one year is all I might expect from a middle of the road brand, it amazes me that high end brands like Viking, DCS, Wolf, etc. don't voluntarily extend it beyond one year. Maybe not cover the labor, but why on earth should a part on a $5-8,000 range NOT be covered more than one year?

My original GE range (came with the new house) began to have problems with the automatic ignition on the right hand burners at age 4-5 years (warranty was over). The replacement part was over $200 (on a range that one could buy new for $450), so I used matches to light the right burners and mostly used the left side burners, where the ignition still worked (all were 8 or 9K BTU burners, not differently sized burners as you find on better ranges and cooktops today). It was unusual to have more than two burners in use at once, anyway. When the range began to fail in other regards (oven temp wouldn't hold, etc.) I replaced it, but I could not see throwing out a four year old range because a burner did not light.

When I bought the new Frigidaire gas convection range, within a few years two of the grids had chipped. I was still within the three year pre-Bush warranty, and found that replacement grids were $100 EACH. I asked for and received three replacement grids without question (so they could not have cost Frigidaire $100 a piece). I replaced the two chipped grids, and since then none of the other grids have chipped. The unused new grid sits in a box in case I ever have a problem with a third grid.
 
Talk to Your Frineds

I have yet to find anyone with a new Viking appliance who would do it again. My friend Jerome put a Viking in his new kitchen 4 years ago and has never been pleased with the oven performance. So far the self cleaning feature has never functioned properly. I agree with Doc, if you spend as much as you would for a car you'd be well advised to have some kind of warrantee.
 
Service Warranties

I think the extended warranties are well worth the price. I have an LG washer and it has been serviced many times..... The parts replaced were: A door, rubber boot, and the control panel. I think the $220.00 for 10 years,,,, yes I said ten years is well worth it. Now the store I deal with (PC RIchards and Sons), will offer to replace it if it is serviced too many times. They have offered to give me a gift card for the amount I paid for it plus the tax. Now a bad deal here I must say.....
 
viking range

I would buy it i a heart beat. I had a customer that came into the store the other day and she has a 3 year old one that she has had nothing but trouble with. She said she didn't buy the extened warranty, because of the price of the appliance she felt she didn't need it.
 

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