Young Millennial Here.
I've honestly never used much fabric softener. Nor have I really ever used Dryer Sheets. Most Liquid Detergent's used in soft-ish water conditions, leave fabrics feeling pretty decent... so long as they make it through the tumble dryer. If they are not tumbled long, they are kinda, iffy. Powder Detergents aren't that bad. and usually do well if you use an extra rinse cycle.
Honestly... if you've ever followed the Tide Pods marketing... you would assume it contains some sort of fabric softener, as well as Bleach, and Stain Remover, and you could magically forget all of those things in your head forever.. so long as you buy Tide Pods. They may have unintentionally killed some of their market by not making things clear enough.
As for me. I don't know. There's a certain store brand Fabric Softener, that I truly love and smells just like the Old Downy April Fresh from my childhood, but beyond that... many fabric softeners are totally "gag-worthy" for me. I honestly can't stand many of the Downy, Suavitel, or Snuggle Scents. They just make me feel sick and in some cases... I even feel like I've been given headaches. They are just awful.
I just like the smell of CLEAN & LIGHT scents. I love the smell of Tide Original, Original Powder and Fresh Spring Water's from a Henkel Brand.
I don't know... if I'm their main focus as a consumer. I may be one of the last millennials still in love with their Powders & lightly scented stuff.
But Still. I am one of their "markets". And they clearly need to wake up.