I noticed on a look-back that at least two, probably all three, of the lower fins on the agitator are broken off. It can't properly auto-sense the water level or agitation profile without those fins. I'm guessing caused by extreme overloading, or washing shoes in a wrong way. Or maybe rocks. Intuitive has a special Sports/Shoes cycle but it's on the Lifecycles menu which I expect many users don't make the effort to investigate. One of the used machines I bought a few years ago has that problem (not an IWL12, slightly newer non-Intuitive model).