I know this: When I and my family would contact GE for parts in the 2000s their customer service bordered on social BDSM. You weren't even having the same conversation as them in any discussion. Something as simple as ordering a bake element "ok, we will need to schedule service for you then" when I tell them I just want to order a bake element they transfer me to the small appliance division. Call again parts division they tell me general division will first need to register my appliance. That division then refuses to acknowledge my order, then transfers me to finance. Call parts again they start telling me how self clean/ program the oven having nothing to do with anything I said. Call parts they immediately transfer to warranty. Call parts again they tell me my stove isn't registered and not under warranty when I didn't even mention the age or make of the oven lol. I told them I just need order a WB44X5099 bake element they transferred me again, and again. Each time they were either rude, dismissive or antagonistic. And all of them would have this tone of 'why are you wasting my time' When someone would admit to being wrong they would continue to remain pompous afterwards. And yes many of times they would literally start blaming me out of nowhere for any question or concern I had.
Clearly they were just being used as service decoys while trained to gaslight customers on the receiving end of corporate greed.
Sadly it didn't entirely stop at GE. When their appliances began dropping like flies the rental offices would literally put the blame on the tenants. It appeared that GE literally told management that tenants were at fault based on what maintenance would tell me and others. Like putting dishes dirty in the dishwashers wasn't what it was intended for and it would cause the seals to leak? LOL. Laundry wasn't meant to be used daily. Lower refrigerator shelf was meant for bread only. Until maintenance brought a seriously beefed up assmebly to replace the paper tin one that would crack down the middle. Office would say softener was behind dryer fires. Impossible for the handle to break of the micro. I remember being in the rental office when a lady called saying her replaced 1 month ago GE garbage disposal was dead again. Lady in the office asked the manager "sigh, what do I tell her?" Manager says they aren't coming back to fix it again, but to word it in such a way where she thinks they will drop by down the road. Tenants would often call GE service on their own terms to avoid to runaround with property management or them deducting security deposit.
It was not until 2010 that the property owners woke up and began placing Whirlpool appliances in the units. But not after tenants took blame for 10 years, wrote poor reviews about maintenance refusing to fix things and spending their own money.
I could go on, I won't lol.
Thanks for letting me rant and vent Jerome. GE truly wanted to wick up whatever they could from their past legacy.