I just purchased a special order GE microwave from Home Depot. I had to special order because I'm one of the 2 people in the world that like Bisque color. Waited a week for the first one to come in. I opened the box and there was a long scratch in the paint on the back side of the door glass by the right side of the handle. The glass is on top of the inner door frame, so it could not have happened after assembly. The scratch stood out like a sore thumb.
I returned the first microwave as damaged and ordered another one. Waited 2 weeks for it. It came and guess what? Same exact defect, but the scratch was a couple millimeters shorter. I started not to accept the unit, but HD gave me $84 off and GE is sending a check for $50, so I took it. I see the damn scratch every time I open the door.
I should also note that when I returned the first unit to HD they never looked at it or questioned me. I was told by the store manager that they receive so many appliances (from all brands/manufacturers) with obvious damage and defects sustained at the factory shipped as good units that they are no longer surprised.
The microwave is assembled in China. They apparently have no quality assurance, because the door was assembled, installed on the unit and put into a box with a glaring defect right by the damn door handle. Not on just one unit, either. Who knows how many they shipped like that. They obviously have a damaged assembly jig or something similar.
GE sent me an email asking for a review of the product. I wrote a scathing review which of course, was moderated and they will not put it on their website. Cowards.
I, for one, will never buy another GE product. The door on this thing opens and closes very hard and clunky. Even a guest at my house commented on the cheapness of the door open/close. It's a sad shame one can no longer buy appliances worth a damn.