I'm not sure which videos you're watching, but I do know the majority of the users who have primarily been posting videos have been prime examples of how not to use the machine. They either load improperly by piling everything in the center or they use a totally inappropriate cycle, so the purpose behind their video is to troll about how "awful the machine is" when really they haven't bothered to even read the quick start sticker on the lid, much less even opened the manual.
My Bravos XL (Oasis-Cabrio) does a fantastic job with loads of all types, and never once has tangled or damaged anything over the course of 1.5 years. It excels with towels especially as far as rollover, but has no problem with a load of mixed garments filled to the top of the tub, in fact, it does better with full loads than it does with smaller ones, which means I wash far fewer loads per month, and the dryer runs less.
The one drawback I will note is that while it has a Bulky cycle, it's not the most effective with our king sized comforters, and really isn't with any load in general. The funny thing is that it uses TOO MUCH water, and the agitation is too aggressive, so the comforter/quilt instead gets rolled into a ball that gets rolled and spun around in the water, and because there is no short stroke agitation, it's nearly impossible to spin because of the huge wad of dead weight at one side of the tub. HOWEVER, if I use the Sheets cycle, I get much better and more balanced results. This cycle begins by filling through the detergent dispenser rather than the fill flume, so the comforter is soaked from the bottom which prevents giant air bubbles that would otherwise form if saturated from the top. It still uses much more water than normal cycles, but the agitation is programmed to prevent tangling of sheets by alternating long and short strokes, which also works beautifully for large blankets and the like. So long as the comforter or large item is loaded as though there is an invisible agitator post in the middle, you'll never have problems with tangling.
