Hoover Vision - Strange Noises! :S

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samsungfl

samsungfl

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Jan 26, 2006
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Hey guys, just wondering if any of you could put your knowledge of washers to the test and work out what is causing my Hoover to make very strange grating kind of sounds, usually after a 1600rpm spin. Is this normal of Hoover washers or is something at fault again :(?

Any suggestions would be great! ::D - Video below is the noise it has been making!

Thanks

Richard

 
Yes something is wrong, you can clearly hear this. You shoud stop using the machine and call an engineer ASAP!!!

I don't think these machine have been designed properly, they have such huge capacities and I don't think the parts have been changed machine to cope with this.

I never liked Candy products and this is a Hoover Candy so not a Hoover at all.
 
Yeah I agree, because if you've been reading this forum latley, this is the second motor it has had already. I'm going to upload another video of it shortly, today it sounds even worse! :(

Its so strange because throughout the wash and interim spins it always sounds fine - Its mostly at the end of the cycle it starts doing that awful noise, and it dosnt wear off until the machine has started another cycle and has been washing for 5minutes for example, very strange and something im very unhappy with.

Richard
 
It sounds a bit odd alright. It should rotate smoothly, I would have assumed anyway.

It sounds more like a bearing problem either the drum or the motor bearings!
 
Heres the link to the new video :) Any of you guys out there have a clue whats happened to it :S!

Any suggestions are greatly appreciated Im at my wits end with it !

Richard :)

 
I had another look. I just had to note that my old Servis washer used to be like that sometimes when its done a load of washing, I think it has something to do with the motor.

Sometimes the motor on my AEG Lavamat sounds 'rough' but does not sound like that it.

If the noise is not really bad I would just ignore it, it may go away at some stage.

My Dyson vacuum cleaner motor used to have an 'Electrical smell' for the first 2 minutes use and a slowing down which was quite alarming when it was new, I wondered if the motor was going to burn out on this new machine but this stopped after a while, it came and went and the machine is 5 years old, so maybe a noise on your Hoover washing machine that will hopefully pass, but get an engineer out anyway to check it. I would be cautious buying Hoover Candy.
 
From your second video I'd definitely think you've got a bearing problem!!!

Pretty bad for a new machine. Sorry to hear you're having so much trouble with it!

Give 'em hell on the phone!!!!
 
Yeah I agree with you aego3, its definatley something to do with the motor because this noise is exactly the same as the noise the old one used to make after, only that one would struggle to speed up e.t.c, however when the new motor was installed this noise stopped, for only a few cycles id like to point out though, then it began doing it again however this week its been doing it more frequently, before it could manage to do a full 1600 spin and sound totally fine at the end, now it just sounds awful!!

Very strange!! I think im going to give it a few weeks or so to see if it will wear of, however if not i'll definatley be giving Hoover yet again another ring!

Like I was saying to a friend earlier, its such a great machine and I wouldnt want to part with it, but its such a big shame that the motor in my case just dosnt seem to be able to handle the vast size of the drum, or a 1600 spin from the looks of things!

Thanks for your suggestions so far guys!! Anymore would also be a great help!

Many thanks

Richard :)
 
Don't wait around too long though as you may undermine your case under the warranty.
Also remember too that your contract is with the retailer, go via them if there's a fault. You've no contract with Hoover (Candy). The retailer sold the machine to you. You're entitled to have a machine that's of merchantable quality and fit for its purpose under basic consumer protection law in Europe (UK included)

Personally, I'd advise you to refuse a replacement with the same model machine. Go for something else if you can!

Read the Trading Standards website and ring them to seek advice if necessary
Link below

 
ignore

Richard my advise is go to your local stream and bash your washing on a rock. Less chance of something going wrong with your record of machines lol.

I'd ignore the noise it may go away as i've had weird noises from motors like that b4. Can't be sure wat it is but as you've had a new motor in i'd guess its that and i've had similar noise on a new Ariston machine which did it after a 1600 spin sometimes but vanished after a few weeks use.

Steven
 
Yeah I agree with Zodawash, it will probably go away. To the average consumer, they will probably not notice but to someone who knows their washers they will notice.

As I mentioned I've had this on an 80s Servis washer. My 1996 Indesit never did this nor has my AEG. But It depends on the manufacturer of the motor, there are many factors. I think though that it is just the motor and it will soon pass, as long as the machine works ok there is no cause for concern, just never operate the machine when going out - No one should do that anyway.
 
Yeah I agree, I will give it a chance to see if it will go but if it dosnt, and starts struggling to tumble and/or spin I'll be on the phone to Hoover again, their customer service is very good I must say and they can usually get someone to come within two days max which I didnt think was bad, this is usually if I book the repair online though!

I would agree with you aeg03 about it not being noticeable to the average user, however my mother has even noticed how awful it can sound after a 1600 spin, which makes me wonder quite alot!

Somehow I think I'll be having a few more motors yet of Hoover before we get a new machine, I wouldnt want to get rid of it because despite the motor trouble it is a perfect machine, I do like the way it works, but once its a year or so old, I'm going to sell it and buy a Miele, because theyse days to be honest I dont trust any other machines, and Ive had a fair few now! Since we got rid of the Bendix machine of the early 80's in 98, no machine has lasted as a full year without trouble! the Bosch, Samsung, Zanussi and now the Hoover have all gone faulty in a short time which I do find quite dis heartening!

Thanks for your comments and suggestions guys, keep em coming!

Richard
 
I got a new Hotpoint Aqualtis a few months ago which had a faulty motor, it was squeeking from day 1. Called the shop that sold it, they sent out hotpoint's repair crew. It was a manufacturing fault and they just authorised a new machine straight away. Got a replacement machine + upgrade to TOL Aqualtis for free. I was very impressed with their service and the new machine's great.

I really wouldn't accept second best from Hoover on this. If it's faulty it's faulty, you shouldn't have to put up with a machine that's not doing what it's supposed to be doing!
 
Thing is though, I wouldnt really want to change machines just yet personally cos like I say despite the motor problem its a great machine!

I just cant work out whether its supposed to make that noise on occasion or not LOL! Ive just put it on a Colourfast 60c wash with some whites and within 5minutes of the cycle starting, that awful noise got quieter and quieter and now it sounds just as it should again!

Thats what is so weird about it LOL!!

Richard :)
 
Erm I'm not too sure actually, but it sounds like to me the armature in the motor is rubbing or catching on something on occasion, maybe its the brushes because there new?
 
hurray!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hey guys! Just been doing some laundry this afternoon and it sounds tottaly great now!!! When you turn the drum by hand now it makes you think the belt has come off or something because the sound of the motor is so minimal!!!

I think I'm going to stop worrying about it now when/if it does the noise it was doing yesterday! Because if it can sound as good as it does now, there cant be anything drastically wrong with it! I just get too panicy these days LOL!

Thanks for your help guys its always very much appreciated! I'll post another video up later of how its sounding to do a comparision with yesterdays Video LOL :D:D

Thanks Again!

Richard
 

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