I hate my Samsung Dishwasher

[yoblount]

So I thought I would post this here in case anyone was thinking of buying the Samsung DW7933LRABB dishwasher.

I have had the displeasure of owning this dishwasher for about 6 months now and I hate it! It does not clean well at all.
The water in my area is pretty hard so I have tried every detergent on the shelf thinking it was a problem with the detergents I was using. I have tried every cycle combination (with and without the sanitize option) and still have food particles left on dishes after the cycle completes.
Dishes get scraped off into the trash before loading, cookware and utensils get soaked in hot soapy water and practically washed by hand after use and still do not get cleaned in this thing.
I have found that Finish Power Ball tabs and Cascade Complete pods work best in this dishwasher with my water, but I have to turn the rinse aid dispenser to "1" (I have been using Lemi Shine rinse aid because this dishwasher does not rinse jet dry off of dishes well enough, EVEN, if the dispenser is set to "1" so you end up seeing bubbles when you fill a "clean" glass with water) so I don't end up with residue and spots on glasses. This causes a problem though, because without enough rinse aid the dishes remain wet after the drying cycle. My old 8 year old BOL roper dishwasher would clean ANY load perfectly with even the cheapest dishwasher detergent.

Also, the tines on the bottom rack are too close together making it difficult and inefficient to load large bowls, pots, and pans. The detergent dispenser is also way too easily blocked.
Top rack loading is also a joke. Bowls do not set properly unless the top tines are "angled" outward, but this reduces the amount of space for other items such as glasses and misc. items. Another issue is that the wine glass holders do not work very well and allow the glasses to rub against eachother because the edge of the rack slants downward.
I have tried loading the dishwasher like the manual advises but results are the same...Poor at best!

No, the filter screen is not clogged.
No, none of the holes in the wash arms are clogged.
No, I am not choosing the wrong cycles (Again, I have used every single cycle on this machine... Smart auto and Heavy Duty are the only cycles that somewhat work).
No, I am not over crowding the dishwasher. (It is only a household of 2 and loaded and run nearly every evening)
No, the incoming water temp is not too cold.
No, I am not using too much rinse agent.


Yes, this dishwasher sucks.

I know the racks are adjustable but they are not "flexible."

Unless you want to wash clean dishes with your dishwasher, or use it as storage, do not buy this unit.

I thought I was "upgrading" to a better dishwasher. NOT!!!

Oh I almost forgot This thing is pretty darn quiet while its running and NOT cleaning my dishes.

 

[yoblount]

Oh, by the way!
Hello AW members. I am so excited to actually be able to contribute to this awesome site. You guys and gals are awesome

 

[whirlykenmore78]

Best solution:

Find yourself a standard tub Whirlpool Powerclean or Kitchenaid unit from the early 2000's. Dishes clean/problem solved.
WK78

 

[washerdude]

OMG did you just say that you see bubbles when you fill up a glass?? Because thats the same thing i'm getting with my new kenmore dishwasher and this also happend on our old one!! And we didn't even use jet dry on our old one!

 

[murando531]

I second that. A standard tub PowerClean or UltraWash would be the ultimate machine if you want something that isn't ancient, is easy to repair/maintain and actually maintains itself for the most part, and is still easy on water and energy. In this current state of dishwashers being glorified lawn sprinklers, older is your best bet, until the Eco craze washes over...hopefully.

 

[whirlcool]

Or a pre 2008 Maytag Jet Clean dishwasher. Those cleaned great too.

 

[mieleforever]

Samsung has always had very agrresive ad campaigns and in my humble opinion that is where the efficacy of them end.

I think they should stick to making phones. They want global domination, they are making everything from dvd's to dishwashers, and I am sorry you can't excell at everything.

So I am really sorry to hear of your bad experience with Samsung, stick to something like a Bosch/Miele/Siemens, they don't have any bells and whistles, they just get the job done, without any fancy songs or lights.

Cheers

 

[washerdude]

Ah, a pre 2008 dishwasher loved those. Our old one was a mayatg jetclean dishwasher and boy would it wash those dishes well with ANY kind of detergent, even the cheapest kind (mdb7100aww). Our new kenmore is just as good but latly, the detergent has been getting in the way. And just like the OP said, the finish or cascade works the best on the newer units for some reason.

 

[frigilux]

Welcome, yoblount, and it would appear a lot of people hate your dishwasher.  Twelve user reviews at Consumer Reports were all scathing, complaining of redeposited soil on dishes.  

 

The dishwasher received a none-too-stellar overall score of 62 in their tests, but they did rate it "Very Good" at cleaning.  However, that rating has a 20-point spread, and your machine was probably much closer to being only "Good".  Either that or CR lucked into a decent performing unit, or something has changed since they tested.  Or they were just plain wrong.

 

At any rate, you might kick your Samsung to the curb and get a very highly rated model from the Bosch Ascenta line, all of which received scores of 'Excellent' in cleaning.  Prices for that line range from around $650-750.

 

 

[logixx]

Another review

<span style="font-family: times new roman,times; font-size: 12pt;">Simple to use, but not a strong performer</span>

 

[glenfieldmathk1]

Hello YoBlount & Welcome

I've no experience with Samsung dishwashers, but will certainly be avoiding them in future.

 

[mark_wpduet]

It's funny how some

of the newer dishwashers suck so bad, but some of them don't. I LOVE my new Maytag dishwasher (so far) after having used it several times, and I have the rinse aid turned to MAX. Using finish powerball and not bubbles in glasses and after probably 8 or 9 loads, I haven't pulled a dirty dish out of it. Sorry to hear about your crappy Samsung

 

[mrb627]

Ughh!

Why must purchasing a dishwasher be such a crap shoot?

Malcolm

 

[frigilux]

I won't go near a dishwasher unless CR gives it an Excellent rating for cleaning. My last three dishwashers have all done a great job in that department. They get a truly punishing amount of use in my kitchen, too.

However...

1. The Maytag nearly started a fire. The heating element was turning on randomly, for hours at a time, even when the machine was off. Opened it one day to put something inside and was met with a great quantity of smoke.

2. The LG that replaced it was the best dishwasher I've ever had. Absolutely superb cleaning, huge capacity, etc. Despite CR's warning the brand was unreliable, it went 5-1/2 years without missing a beat. Then a cracked drain hose ruined the sub flooring in part of my kitchen. It was a slow but damaging leak. A more reasonable person would have simply replaced the drain hose and kept it. But I no longer trusted it.

3. The new GE PD750 is a fine dishwasher, and super-quiet, which I appreciate greatly. It's a champ in the cleaning department...but the interior dimensions are smaller than the LG's, so capacity is my only complaint. Missing the LG's 3rd rack for silverware, I was lamenting not waiting for the PD760, which has one. In hindsight, losing a couple more inches in height between racks would not have been worth having the 3rd rack.

Time will tell how the GE holds up under very, very heavy use.

 

[iheartmaytag]

With the machine being six months old I don't know

It could be an option. Complain to the company (like they would care), more than likely you would have better luck complaining to the store you purchased it from. Though you may not get a full refund, they may exchange with a credit towards a better performing machine.

Hint--I have seen Lowe's and Sear's do this for others.

 

[murando531]

The only current machine out there right now that I would take is the Maytag. You can still buy the previous gen model in most stores, which still uses the Point Voyager platform but with better cycle management, or the new style that has the stainless steel lower and upper spray arms. As of right now, that I know of, it's the only machine available that has a soft food disposal and self-cleaning accumulator filter. I have the MDB4709 which I know is still available at our nearby Home Depot, and Sears. In the year we've had it, I've thrown the nastiest dishes in that I could, and on Normal cycle there's not a speck left over. Our water here isn't too bad so I have rinse aid set to 2.

 

[henene4]

Dumb idea...

Its a Samsung. And all Korean/Eastern Appliances Companys love to use sensors when ever possible. So, why not try to run a load completly stacked to the brim (plate by plate, no additional spaces) with not pretreated dishes (no soaking, just light scraping) and than run the auto cycle with all intensiver options.
In theory, this should trigger a super power ultra clean cycle (pre wash, main wash, rinse, rinse, hot rinse, dry) which *might* help. But who knows?
If nothing helps: Get a refund. And than, 2 brands I could recomend are Bosch and Miele. Miele beging just the thing in DW, yet, you have to know how to handle it. Just like a good car. Bosch is the most efficent brand I have seen. They now wash with as small amounts as 6l, but yet, they are the most common Brand sold here in the EU. One thing to put this into perspective: They are so efficent, each liter of water is filtered and sprayed on the load an average number of 400 times a cycle. So, 1l washes as efficent as 400l. Just amazing...

 

[retropia]

Another suggestion would be to consider getting a whole-house water softener, if you don't already have one. It will help to keep your water inlet valves from getting crusty with mineral deposits. Soft water will also help the performance of many dishwasher detergents, which are mostly phosphate-free these days. It will also help during the rinse cycle, even if you use a rinse-aid.

Alternatively, there are dishwashers on the market that have built-in water softeners, but they tend to be the higher-end models.

Texas water can be tough.

 

[Gr8DaneDad]

I love Miele and Bosch Dishwasher performance but find their racks absolutely useless. All the tines are way too close together and none of my dinner ware or flatware fit in any machine from either. I'm very happy with my LG, always clean, racks that are amazingly adjustable, so quiet people open the door mid-cycle because they don't believe it's running. My current is the third I've installed in houses as I've moved, all have performed extremely well regardless of water hardness and I never scrape, rinse or soak anything before loading. Additionally, I may do 1 or 2 loads in an entire week, so dishes may sit in the machine for 2-4 days before being washed. First thing I do when moving into a new house now is replace the dishwasher with an LG, and I've never regretted it.