Some of you may be familiar with my KA Architect side-by-side's icemaker saga that's been going on for nearly a year. Ice crescents would miss the bin and tumble down to the floor of the freezer section. We started referring to the fridge as "the clunker." After three attempts at repair with the last one changing out the icemaker assembly, the problem wasn't resolved. The last tech out said if his fix didn't work that I should contact KA directly. So I did and without batting an eye they said they'd exchange the fridge for a new one.
It arrived on Monday. Model number is one character different (a "V" instead of a "T") but it's the same fridge. And we finally have every crescent landing in the bin and not all over the shelving and on the floor. Yippeeee!
I'm very pleased that KA did this without any arm twisting. Maybe they know this is a problem, maybe they were executing their no-nonsense guarantee, but whatever the circumstances, I'm now a satisfied customer.
Just thought I'd report a consumer issue that had a happy ending.
Ralph
It arrived on Monday. Model number is one character different (a "V" instead of a "T") but it's the same fridge. And we finally have every crescent landing in the bin and not all over the shelving and on the floor. Yippeeee!
I'm very pleased that KA did this without any arm twisting. Maybe they know this is a problem, maybe they were executing their no-nonsense guarantee, but whatever the circumstances, I'm now a satisfied customer.
Just thought I'd report a consumer issue that had a happy ending.
Ralph
