Kenmore DD making strange loud sound after coupler replacement, help

[maytaga806]

Hi everyone, so today I got the new coupler on the machine. Right after when I tested it, it started making this really loud bad sound during agitation period and in spin. The sound happens on all speeds, not sure what it could be? Upon more testing the nuetral drain pack works perfectly, does not slip into spin, and this machine has clearly been serviced before.

Listen to the video below I just took of it running making this terrible loud sound. No burning smells or anything was present, and it’s operating as it should but this noise is concerning. I cannot understand what’s making this sound, I ensured the coupler was perfectly placed on each shaft with the rubber black piece on the back of it as the videos show to do.

 

[maytaga806]

Also I forgot to mention the couplers were both seated onto the shafts fully, so that the shaft was flush with the metal ring of the new couplers.

 

[maytaga806]

I also took it back apart, couplers are fine and in place as they should be, but it’s still making this squealing sound at all points in the cycle when it runs, and seems to get louder and worse. Any help is appreciated.

 

[coldspot66]

Run it with the pump off the motor shaft.

 

[coldspot66]

Was that an OEM coupler?

 

[qsd-dan]

Run it with the pump off the motor shaft.

That's exactly what I was thinking. Worth a try, doesn't cost anything but a little time.

 

[jeff_adelphi]

When you tapped the coupler onto the motor shaft did you support the other end of the motor shaft? I have seen motors bearings damaged by not supporting the other end. Try removing the pump and the motor from the transmission, run the motor by itself and see if the noise is still there.

 

[maytaga806]

Yes it was the correct part number for the coupler. Found the issue now. It’s the pump!! Still has the original pump, and it’s shot. Upon further testing with the pump disconnected, everything runs excellent and everything works so far and sounds great. Thank you very much!!

Next step is giving her a deep clean, and then the water test once it’s in the laundry room.

 

[maytaga806]

Jeff

Yea I did. Tapped both on very gently too and made sure to be careful with my motor. So I forgot to mention, some idiot who must of repaired this machine long ago did a very half-butt job. When I took the motor off, it had one original all plastic coupling on the transmission shaft, and the other one on the motor shaft was newer with the metal insert. Have no idea or understanding as to why they’d not replace both couplers and just one. But the original coupler that was on the transmission was the one that had a big crack in it. Spins, agitates, and neutral drains perfectly. I suspect the transmission is new from how good of condition it’s in. Thanks again you guys.

 

[blockeight88]

Pump

I have noticed sometimes that fixing one thing, breaks another. I'm glad you were able to figure it out. New pumps are around $30-40 depending on where you get it.

 

[maytaga806]

Still didn’t fix the issue. I swapped the pump from my other direct drive which has the same pump, and now it’s making that awful sound again with a whole different pump. I really don’t understand this now?

 

[maytaga806]

I found a ton of very small rocks and junk inside the pump after taking it off, as if someone was washing shoes or something that had very tiny pebbles in it that came out during the wash. It makes no sense to me, I’m starting to think it’s the shaft for the pump possibly. Would love to hear what Combo52 or anyone else thinks.

 

[stan]

Something aint right

See if John (combo 52) stops by.
I’m a little confused…which pump had pebbles in it?
The one that was on it or the one that you swaped out?
Are you sure everything lined up when you put the motor back in?
You usually can feel it drop into place when reinstalling the motor.
I’ve also gotten bad couplers that didn’t last..who knows where they come from?
Let’s see who comes by that will know more.

 

[qsd-dan]

"I found a ton of very small rocks and junk inside the pump after taking it off"

Which pump, the one original to the machine or the one swapped over? Both pumps may be on their way out, the new coupler(s) may be defective, or an alignment issue is still present.

Whirlpool uses large drain holes in their tubs which passes big items into pump and septic/sewer systems. I know John boasts this feature all over the forum but it appears to be a feature that's not such a great engineering design after all.

I'm just pulling your leg, John. Or am I?

 

[maytaga806]

I found a ton of very small rocks and junk inside the pump after taking it off, as if someone was washing shoes or something that had very tiny pebbles in it that came out during the wash. It makes no sense to me, I’m starting to think it’s the shaft for the pump possibly. Would love to hear what Combo52 or anyone else thinks.

 

[maytaga806]

I’m not sure why my response posted twice so ignore that…
The pump in the Kenmore machine that I fixed the coupler on today was the one that had pebbles in the pump. The pump on my 90s Whirlpool is the same part number, and still in perfect working order and has nothing stuck inside of it. It makes no sense that the sound happens only when the pump is on, if I disconnect it the squealing goes away totally. I’m so lost! Just put everything back together and the old machine is running currently and the pump itself is fine on that machine and certainly doesn’t make that sound when it’s on the older Whirlpool. If it was a defective or bad coupler, why wouldn’t it make the sound while the pumps disconnected? That’s where I’m lost as well was what’s causing it.

 

[combo52]

Noisy direct, drive washer pump

There’s several possibilities going on here, Dan, the Kenmore machine that you were fixing may have a lot of grit, pebbles, etc. in the outer tub. They also get into the drain hose leading away from the pump because the pump reverses back-and-forth. You may have gotten some gravel or bits in the pump you put on from the other washer, usually this type of noise will work itself out.

If it doesn’t work itself out and either pump makes the noise on the Kenmore washer. The motor might’ve been ruined by pounding the coupler on incorrectly as Jeff and Adelphi explained

Try interchanging the Motors from the two machines. If they’re the same, I would probably just keep running it with the noise and see if it goes away after four or five loads.

Reply number 13 hi Dan whirlpool built top load washers, have larger holes in the basket to get rid of grit sand, etc.. They do a much better job than Maytag. In this respect this is the reason why blue-collar workers who got really dirty seldom bought Maytags they don’t do the job a whirlpool will do.

If you’re worried about filling your septic tank up with sand from your washing machine, you’ve got serious issues, do you have any idea how big a septic tank is and how many lifetimes it would take to fill a septic tank with sand from the grit that comes out of a washing machine, lol I personally would rather have clean grit free clothing, and not have my clothes dryer ground up by sand in the front bearings. ( which is a major problem with Maytag stream of heat dryers. By the way, when we see them near the beach, the sand gets caught in that front shroud and grinds the bearing pads away and grinds the drum front away and destroys the dryer, another lousy design from the Maytag people.

John

 

[maytag85]

Reply #13

Ironically, I re-uploaded that particular commercial onto my channel not too long ago. Seen a few people debate on what year it’s from. Since it has the newer style of moisture sensors, it’s from 1970. Even added a blue hue to the video for a little more color depth.

 

[maytaga806]

Thank you combo, will look into the inner tub and probably take the drum out and give it a good clean and make sure there’s no more pebbles down in there, hoping the drum will come out on this one. The Kenmore did not have any water at all in it when I briefly plugged it in after putting the pump in from the older Whirlpool, given because the water drained out when taking its original pump off…so nothing got inside that older pump and is still working fine on it as I put it back on the Whirlpool tonight and used it a few times. This noise only happens on this Kenmore when a pump is installed & I have not been able to get it hooked into a water supply because I wanted to make sure it was fully good to go before I get it in our small laundry room, and have been testing in brief moments while it’s just plugged in, so I wonder if it’s possible that it’s making the sound only because there’s zero water in the tub/hoses and if that’s not good for it? I wouldn’t see why though.

The coupler was gently tapped on and really had no issues going onto either the motor and transmission shaft. I’m just wondering if maybe the motor got damaged by the amount of debris in the pump for some time, but if it was that or the coupler why would the noise not happen when the pump is disconnected like it does? Sounds perfect without any pump connected so it seems to have to do with a pump being attached and driven…so bizarre