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I had a great time in the toll office. In Park Ridge, they had a few male telephone operators, primarily students. In DeKalb, I was the first. They loved me. I only remember one subscriber who freaked out when I said "Operator". I told her to hang up and call back. That story is recounted in the newspaper article posted. As Mike said, I could write a book, of my experiences and the conversations I heard. The rules were strict, but the pay was good and the hours right for a student accountant at Northern Illinois University. I only have fond memories of the experience.
 
By the time I started working for the phone company (1979) about 1/3 of the operators were men. Yes, you did occasionally get the rude customer (almost always a man) who wanted a female operator. Sometimes they would be bold enough to say something like "get a real job" or some other slam. You learned to deal with it. What I hated the most were the emegency calls. This was before the days of 911. I remember as if it happened yesterday the first call I had with a woman screaming for an ambulance because her father was having a heart attack. I swear my adrenaline almost gave me one.

Then there were the constant 'verify' and 'emergency interrupts' before they started charging for them. This was before many people had call waiting or their areas switch didn't provide the feature. It was usually teenagers that couldn't deal with the busy signals and so wanted the line interrupted. One time I listened to see what the emergency was (I know-shame on me!) They just wanted to play their friend the new record they had bought that day. No kidding!

Another treat was telling customers that their long distance call could be directly dialed by dialing 1, the area code, and the 7 digit number. Boy did the old timers hate hearing that. They wanted it dialed for them. I could go on and on!!!

Patrick
 
I love all things telephony and have a growing pile of them since they're hard to resist when found cheap.
I can still remember our home phone number from the 50's EDgewater 72691 and my aunt next door Digby40956. We shared a two line party with them because for one thing it was cheaper and secondly granny lived 140 miles away, long distance, so mom, aunt, and granma could have a "conference call". Our partyline had ordinary rings though, not those distinctive long short varied rings that multi house party lines had.

A couple of other things I remember from waaay back was when touch tone service was introduced around 63 or 64 and Bell had a display downtown with the new pushbutton phones hooked up to these big clock like timers so when you picked up the receiver to start dialing the timer would start and you could see how fast your call went through. Then one day at school about grade 3 or 4 I remember a guy from the phone company coming to class with this fun setup of two desk phones with long cords hooked up to a little suitcase size "operators switchboard" complete with yes Toggleswitches and we all got turns putting the calls through between the two desk sets which were set on either side of the classroom. How I'd love to have that little gizmo now.

Can you believe that in the 40 years since Touch tone service became available and they charged you extra for it, that Bell here no longer offers dial service yet they still charge $2 something per month on our phone bill for Touch Tone service extra. They're still ripping.. LOL Don't get me started on their customer service calls routed to India again..geesh.

Oh,,just remembered something else going way back to when I was a kid and there were still the old 3 slot payphones. You could rip a strip off the cover of the phonebook just wide enough to go down the dime slot and sometimes get a free call LOL
 
That's crazy that any telco is still charging extra for touchtone. You'd think it would be the other way around.

When I was a service rep we had a situation where we had a lot of rain and the parking lot was starting to fill with water. The people at "in charge" (so many terms were shared by both Ma Bell and Verizon) kept everyone on the phones as the water continued to rise. They were all women and were too chickenshit to make a decision to evacuate. They called the area manager who had to drive over to the building in the middle of a storm to tell us to evacuate. As soon as he got into the office he was incredulous that they didn't already have us out of the building and angrily asked those women what they were thinking by keeping us on the phones. He was a big bear of a guy and I always liked seeing him. It was nice to know that he was also a reasonable person.

Still today these "in charge" people are glued to what I used to refer to as the "boob tube" that displays everything every service rep has been doing and for how long. They let that boob tube call the shots. They refuse to think for themselves. It was really hard to respect any of them and I was definitely considered a troublemaker a lot of the time.

I was so glad to get out of that environment, but it took a boss who actually wanted to see her people advance to get me out. The others did everything they could to keep you from getting out of the business office.

The days of mutual loyalty between Ma Bell and her employees are long gone and the turnover rate for service reps is off the charts. This is why you can't get decent customer service anymore. Nobody stays in that position long enough to learn it--and there is tons to learn--so you're getting a seriously diminished level of overall experience from the business offices anymore. Basically they have dumbed down the job so much that they could pull somebody off the street and sit them down at a terminal and they could do the job. That speaks volumes about the long lost focus on customer service.

I never could relate to Ernestine, although I couldn't help but love her. I was always happy with Pacific Telephone's service but I guess over in NYNEX country the situation was quite different.
 
Gisele MacKenzie

Has anyone heard Gisele MacKenzie's "Mr. Telephone" ?
.... "Mr. Telephone.. RING your MAGIC BELL..da da da da da. Let me hear the voice I know so well.... Why did we drift apart? Oh WHY did he break my poor heart? "

Back in the mid 1960s we found my Grandmother's Gisele records. Of course, we played the flipsides. When we found Gisele's BOMB "Mr Telephone", we laughed ourselves silly and played it over and over and over and over and over. I though my Mom was going to KILL US!
If there are any record buffs here :), "Mr Telephone" is the flipside of "Dance if you want to dance" (a somewhat nicer song).
As a joke one of my friends bought me the CD "The Best of Gisele MacKenzie". And NO - the disc was not blank.
 
Patrick

Your comment regarding rudeness to male operators made me recall a situation that I had archived a long time ago. Upon giving my usual greeting ("Operator 837, may I help you?"), the male caller stated, "Why don't you get a job working in the field like the real men?" It really didn't bother me at first but then he said, "You sound like a faggot to me." Well, that set me off and the hair on the back of my neck stood up. I calmly replied, "Sir, if you are soliciting a date, I'm not interested." He promptly hung up on me and I was lucky I was not being monitored by my Supervisor for tone of service. My friend Steve, who was sitting next to me overhard what I said and was hysterical when I told him the whole story(I too was somewhat of a rebel and was never shy about voicing my opinion to the Supervisors). What these ignorant callers did not realize was that not all male operators were gay. There were several male employees that worked in the field, became injured on the job and were realigned into Operator Services because they could not perform their regular job, some permenantly.

Additionally, in response to the question of resentment toward male operators by the females, I have to echo Fred's statement. I, as well as all the other males were embraced into what was previously a female world. I will never forget one tenured female operator though. Her name was Vera Gilliland and at the time, she had been employed for 25 years. She was my assigned mentor upon completion of training and my being new and low on the seniority list, I got crummy hours. Vera on the other hand worked Mon-Fri, 7am-4pm. After becoming more acquainted, she out of the blue said, "Robbie, you are young and probably like to go out and do things so I will trade hours with you on Fridays so you can go out and have fun." She did this every week until I was able to pull a 4pm to 11pm shift(nothing was happening at the clubs until after 10 anyway). I never forgot that and even after being promoted and moving over to the Business Office, I still stayed in touch with Vera. Even attended her retirement 5 years later. The sad part was that poor kind hearted Vera suffered a major heart attack and died 1 month pursuant to retirement. She was extremely loved and her memoral service was a fine tribute to a wonderful woman. On a smilar note, the phone company employees were very close knit and stuck together. Some had spouses that worked in other areas of the Company and formed a rather large network. When my mother passed away in 1994, there were 35 of my telephone company friends that attended the services, including a few of those old cronie Operator Services Supervisors I had worked for in previous years. Like Fred, I had a wonderful experience and an enjoyable career with GTE in spite of all the restrictions I initially experienced.

Robb
 
Robb

I'm with you. I have some very fond memories of some wonderful people who were "lifers" at the phone company. One of my best friends had two aunts who worked there as operators and died millionaires with the pension (and stock) they received (of course, they never spent anything either!)

The only time I got in trouble was when I was just "coming out" and called my boyfriend in Chicago from the toll service desk "on duty" and saw the supervisor light flashing on my position. Boy, I hit the release key faster than lightning!!

Fred
 
Gosh, I've learned so much reading this thread! Fabulous!

So, all this talk about phones... had my eyes open while out thrifting today. I found a cute little burgundy trimline... Was only $2.99--so I grabbed it. It just needs a new cord. So I thought.

Went to try it out, and I get a dial tone, but when I push a button... nada, nothing, zilch.
I tried a different handset cord and a different cord to the wall. Still nothing.

Any ideas what could possibly be wrong with it?

I'd love to get it up and running again! And... any clue where to find a new handset cord--should I be successful in getting it working..?

~Fred

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Freddo

You have an early Trimline. The circular buttons give it away. Two wires for the light in the handset and two wires for the phone. The phone wires must be wired properly (tip and ring)(polarity) or it won't work. These things are bullet-proof. Give me a call and we'll work you through it. There is hope for you yet as a phone guy!

Ida
 
Little Fred

I spoke with my partner about your phone problem. The older phones are polarity conscious but not polarity matching like technology. You could try and reverse the lead wires at the jack. If you need help, let me know and he can talk you through it. Do you have DSL? It is also possible the filters are preventing the phone from working. Bill says there is probably nothing at all wrong with the phone itself.

Fred N - You little devil!! Placing a call from your position??? That would have been a write up in my old office for sure, maybe even a suspension dependent upon who the observing Supervisor was. I never did that but I do remember a few tricks we played on callers claiming to have lost their dime in the pay phone. Standard procedure was to connect the call and every day, like clock work at 3pm, the kids would get out of school and the flood gates opened with callers saying they lost their money in the pay phone. They knew the system. My friend Steve and I would tell them we had to connect them to the refund center to refund thier dime. Dependent upon which one of us got the call, we would click our "position transfer key" on the TSPS console and announce "Refund Center". Immediately, they hung up but we took it a step further and held the line up. So, you could see the lights flashing indicating the caller was trying to make another call. We would go back on the line and act like we were talking to security to have someone go out to check out the location for possible thieves. Boy, you never saw the lights go dark so fast in all your life. We were young and stupid back then. Someone mentioned the emergency interrupts as well. They were more prevelant when I worked the 4pm-11pm shift and they were all kids. The tariffs stated that to verify the line, $.50 but an interrupt was $1.00. If it was out of order or ROH(receiver off hook), there was no charge. Almost always the response was "refused to clear". Anyway, we can share stories more in person. This has really got my nostalgia side going.

Robb
 
I have one of the old phones like the red one. It might need a power supply to light up. The first trim line phones used the same power unit as the princess phone.

The light bulb is not the same as the princess phone it is a odd bulb. To tell if this uses a power unit to light. See the little cover on the phone part over the pushbuttons. Use a small pin and you can remove it. If there is a light bulb under it you will need a power supply for it.

Now to get it to dail out it has been a few years so might have the colors wrong. On you wall jack take the red and the I think green wire and switch them around.
 
Robb & Fred (Ida)

We had many customers too that would say they lost their coins and wanted to be "put through". I hated this as well and would do the same thing you mentioned Robb and would connect them to "Coin Control" which rang in to the cord board. They would offer to mail their money back and some would go to all the trouble to give their name and address but as soon as they hung up they'd try to get us to put it through free again. I did the same thing a few times of holding up the line until they gave up and left.

Some of the liars were well known as we had one we referred to as the I-5 bandit. He seemed to travel up and down Interstate 5 and never paid a cent for a phone call. His voice was very recognizable. When he would flash back in for overtime collection he would hang up. I once talked to a woman he had left on the line when he did one of his "walkaway's" and she said he was a family member that was mentally unstable and lived in his car. I wondered how he paid for gas driving up and down the state.

We also had our regular crazy callers (Cah-Razee!) that when you answered they would just launch into a very strange story as though they had been talking to you for a long time and then just as abruptly hang up. I once had a guy at a payphone that said we had planted something in his head and were sending electric shocks through to him when he would pick up the phone.

Robb, I loved your story about the specials. We called them "cut-outs". We luckily didn't have to call and ask but had a magnetic sign that you got from the back of the room and stuck on the door as you left. If you had to go you looked at the door to see if the sign was there, if not you were good to go. Of course if it was an emergency you could just get up and go but better not make a habit of it.

They also frowned on "social talking". Of course I was always doing that and had much fun writing notes back and forth with other operator friends.

Patrick

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That was my next question!

Is it supposed to light up, too??

Cuz the dialpad doesn't.

I did pop the little "trimline" plate out, and underneath a smaller, metal plate came out... and underneath that was a weird looking sort-of elongated bulb. Filament looked to be in-tact... but it isn't lighting up.

I'll play around with a phone jack this weekend.

Ida and Robb-I've got the day off tomorrow... maybe Ida could sit at her switchboard and host a good, old fashioned 3-way call. :-)

Oh, I'm already a phone guy! I just don't have a collection!
Telephones are another thing that have always fascinated me.
...Because I need another collection.

~Fred
 
When I first started working in hotels, the way we knew there had been a long-distance phone call from a room was when an AT&T operator from (I think) Colorado would call. You had to be prepared, as she would bark out the time, toll, and number called, and if you weren't ready, that was just too bad.

And heaven help you if you ever were late on your phone bill. You'd get a bill with the envelope lined in red, and the credit ladies would call you up an berate you.

My mom worked for Northwestern Bell back in the 40's, and her first job was typing long-distance bills, and opening bills people had sent in. She said that people would write terrible things on their bill stubs, and if it were too "indelicate" they had to give it to their male supervisor.

It was a big deal when, after the strike of '47, they went to a five day workweek (instead of working M-F, and until noon on Saturday)
 
Yes it lights you need the power supply. Anyone for a princess phone well work. They light a lot nicer then the newer ones that came out with the green led bulb in them. It has a nice bright white light to it.

There is one ebay seller I try to find them I would highly say to buy from. They are one of the best for the power part I have found. I will take a photo of the power unit and post it.
 
power supply unit. Now I did not take a photo but to use it you hook it to the phone jack on the two unused wires. But the ebay seller has the kit it is two cords. One runs to the power unit into a block thing for two phone lines the other cord from the phone runs to the block and plugs itto the wall. Power unit is little and works great.

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my touch tone is being used by my sister but this the other one with the bulb to show how they light up. Yours will look about the same bright white and pushbuttons look great.

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I get the overall concept... but with only one cord coming out of the phone, how exactly does the connection to both the phone jack and the transformer/electrical outlet get made?

I'm not following something.
 
Ok I will go over this the link is to the ebay seller they have two listed now.

First you will need to take a pice of phone cord and use the two wires I think Yellow and Brown. This would be for line two of a home phone. Run this to the power unit.

Now plug phone into jack and should light. To keep power from back fluseing to other phones in the house. Remove the two yellow and brow wires coming in from the main line.

I will look there was a site that showed this and had photos.

http://cgi.ebay.com/1-NOS-2012C-WES...goryZ985QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
 
Look at this photo for the opther way to do it. It is the Yeloow Black wire. TO do like they did you need a two line phone plug there cheap and a phone cord to cut one end off and use the two wires Yellow black there your power wires.

It is a easy thing to kkol up to the jack open jack on wall. Remove Yellow Black wire and tape them up you will not need then. Buy some phone cord cheap stuff to buy. Use only yellow and black run to the black and yellow screw point in the jack. Run cord to power unit and hook wires to the back side of it.

Now pluge phone into jack. Make sure your phone cord has phone pins you can tell buy looking at the plug. It should light up.

http://www.ericofon.com/sale/princess/princess.htm
 
Sorry about the typos. I am and a dark room and can not see the darn keys. Think I should read over before I post.

Should be make sure the cord has 4 pins on the plug. To tell take the plug and look at it and the groves you will see little wires there should be 4 of them.
 
Did this quick with paint. You see the little box I made on the bottom right is the power unit. Showed how the wire runs to the jack. Also use two black lines to show you the main wire you need to unhook.

Your jack could be different but Yellow and Black are the wires coming in from the street you will need to unhook.

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