Let’s make this a teachable moment for me.
So now you understand the background surrounding your phone call. Please tell me what would have been the appropriate response if our roles were reversed. Give me a suitable response understanding that there are 3+ calls in the que and a cash customer in the store. You have 2 minutes before your customer walks out pissed off that they got bold face ignored. Meanwhile I’m going to talk nonstop to you and you will need to find a polite way to cut me off and let me know your busy.
I genuinely would like to know how I could have handled it better.
1. Yes I work too Much.
I get to work every day between 6-7am. My shop closes at 6pm. Sunday’s are my short day, I usually come home around 4:30-5pm.
6-7am: me time. Coffee, news, or sometimes just silence
7-8ish: record a YouTube video and/ or edit a video.
8-9am : online orders fulfilled and delivered to post office
9-10am: consultation time. Usually I only schedule one per day so more like 9-9:30.
9:30-10: invoicing and scheduling of days deliveries.
10am: store opens. Phone typically rings nonstop for 20 minutes or so.
11-2 is peak time. I’m busy helping customers and answering phone.
3-4 is kind of slow, but there is no consistency.
4-5after work shoppers.
5-6 kind of back to me time but usually I’m trying to wrap up the day.
After 6. Lock door , end drawer , go home.
2. It’s absurd to think I should hire someone to “ have a question and answer line?”
A. I should pay someone $15/ hour so that people could have unlimited free access to a person who nobody wants to talk to.
B. Nobody wants to talk to a 15/hour secretary, people call to speak with me.
C. I already have a “question and answer line” , you have to schedule an appointment and it costs $40.
This website has the best group of people I have ever met. I don’t post much but I read almost daily. If there is ever a question the was posted that I could confidently answer I will.. for free. There are plenty of very talented people here that know waaaay more than I do , especially vintage washers which is definitely not my specialty.
