OK John,
You say you have invited me to call with any concerns I have with you. Well, we've talked on the phone once, several years ago and it was a fairly pleasant conversation. I think it was before Thanksgiving or Christmas. Probably a busy time of year. I don't remember. It's been too long ago.
Now look at the very beginning of the thread, photo #9. Does that picture happen to make you recall anything? Now go down and read reply #3. I sent you my name, address, phone number (which you should already have had if I was in your contacts), told you I would send you money, or cash or even a prepaid USPS box, if that's what you needed. Now I realize you're a busy guy. Probably too busy to worry about something that small. Or maybe I'm not one of the "In Crowd". Not one of the "Old Aberdeen Farm" crowd. I didn't know about you guys then and I was too busy running my nightclub and DJing for three hundred people a night. That "In Crowd" thing may have been uncalled for, but I do know some people that feel that way. I know you can't sell all your inventory, but the odd part here or there? If you have very many, I doubt you're going to use them all up in your lifetime.
Now scroll down to Reply #5, first picture. Out of no where, Ralph offers this part to replace the broken plastic one. Emailed him and it showed up in the mail three days later. Just like that, it shows up. I don't remember, but I don't think he took any money for it. Plus he threw in some extra parts I didn't ask for.
If I should think about going on a trip sometime, I wonder which direction I would think about? Not to the person that has the most things to see or the one that lives in the best place to visit. But that one person that showed me a random act of kindness. Those are the people that live in my heart.
Last of all. I'm sure you have seen all kinds of strange things being a service tech. I've seen some weird things and I'm not. A Maytag washer moving around by itself, installed in a cramped location, not leveled right, out of balance switch maybe not working, legs not locked or floor not solid. Yeah, the machine probably moved. My Mom's and both grandmothers washers from the '50's, '60's, and '70's, most all installed on a concrete floor, properly leveled with leg nuts locked would rarely or never move. If they did move, the legs were adjusted until the vibration stopped and they stayed put. She would clean underneath them with a yardstick and a sock so they would stay level. The feet weren't touched unless the cabinet became unstable.
In 1980's the first direct drive machines came along. The tubs were a lot taller and the out of balance switch had been removed. The machines were a lot lighter and had auto leveling back legs. The same installation location was used. Sometimes the machine would stay in place and sometimes it would be in some other location of the room(or as far as the hoses would let it stray). Move the machine back in place, pull it forward and set it back down to level it with back legs. Later in the day, a few days later or maybe a month or so, the Machine vibrates away from wall again. Coincidence? I don't think so. Design flaw? Quite believable. User error? Possible, but not too likely. Same installation surface, same users, different machines. The machines changed while everything else stayed the same. Back to an older, heavy machine, properly leveled with a working out of balance mechanism. The machine vibration and moving around the room disappears again. With all else being the same, I think most would conclude that the newer machine is at fault. I'm not saying what you have seen in the field. Probably about anything. But an older machine, properly installed and in good working order, should not bang against itself and move around the room on its own.
Does this sound correct to you? If so, can we please compare apples to apples and quit arguing about what you see in the field as to what we see in our homes. Or you can discuss what you see in the field as compared to what you see in your museum or home? Can we also quit talking about one particular brand over another until we see a pattern developing? At that point, I think it would be fair to discuss design flaws. Does this sound fair or not?
Brian
I got a lovely KDS-60 (KDS-20 convertible) from an older couple up in Kirksville, MO, thanks to one of Phil's posts in Shoppers Square a bit over a week ago. Thanks, Phil. I called last Monday evening around 5:00 and asked if the machine was still available. The lady said yes and she had...
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