Hello,
I am hoping for some advice. I have a Miele 1918 and its upper electronic control board keeps failing. My husband replaced it, twice. It lasted from a couple of weeks, to less than week. Since owner-installed parts from Miele carry NO WARRANTY, we finally hauled to washer to an Miele authorized service dealer (where we had originally purchased the machine). They transferred it to an authorized service tech/contractor and after more than six months (supposedly waiting for the control board to arrive from Germany) it was returned to us with the control board replaced and significant cosmetic damage to the case, and stinking to high heaven from some sort of industrial cleaner. (Clearly they had left it closed up and it got moldy and this was their attempt to fix it.)
Anyway, I have finally, almost, got the smell out of the machine, and now the same board has failed again. It has had less than 50 cycles run in it since we got it back.
This is $600 part, so I am reluctant to replace it again. Obviously something is causing the control board to fail.
When the first replacement failed, I was willing to allow that some error in the repair done by my non-Miele certified husband might have been the cause. When the second one failed, there seemed nothing else to do but haul the machine out of our cellar and take it to the authorized dealer and repair place. But that obviously, didn't fix the problem, either. So now we're back at square one.
Miele USA is completely unhelpful about this - they "have no idea what could cause a control board to fail, over and over." They just want us to take the machine back to an authorized service location and try again.
New Miele machines seem to have have lost the point (no profile wash, cheap-feeling chassis, lower temps, lower speeds, dinky water heater, etc.) so I am not inclined to replace the 1918 with one of them.
But I am at a loss to know what to consider when looking for the cause of the repeated failures. (I'm no longer willing to entertain the idea that either of the two owner-performed replacements were anything other than as good as the authorized dealer fix. That's not the problem.)
Any ideas on what to look for, or consider, as the root cause of the board failures?
Otherwise, the machine works like a champ, and aside from the damage done at the authorized service dealer, is in perfect condition.
Thanks for any ideas you may have.
Araguato
I am hoping for some advice. I have a Miele 1918 and its upper electronic control board keeps failing. My husband replaced it, twice. It lasted from a couple of weeks, to less than week. Since owner-installed parts from Miele carry NO WARRANTY, we finally hauled to washer to an Miele authorized service dealer (where we had originally purchased the machine). They transferred it to an authorized service tech/contractor and after more than six months (supposedly waiting for the control board to arrive from Germany) it was returned to us with the control board replaced and significant cosmetic damage to the case, and stinking to high heaven from some sort of industrial cleaner. (Clearly they had left it closed up and it got moldy and this was their attempt to fix it.)
Anyway, I have finally, almost, got the smell out of the machine, and now the same board has failed again. It has had less than 50 cycles run in it since we got it back.
This is $600 part, so I am reluctant to replace it again. Obviously something is causing the control board to fail.
When the first replacement failed, I was willing to allow that some error in the repair done by my non-Miele certified husband might have been the cause. When the second one failed, there seemed nothing else to do but haul the machine out of our cellar and take it to the authorized dealer and repair place. But that obviously, didn't fix the problem, either. So now we're back at square one.
Miele USA is completely unhelpful about this - they "have no idea what could cause a control board to fail, over and over." They just want us to take the machine back to an authorized service location and try again.
New Miele machines seem to have have lost the point (no profile wash, cheap-feeling chassis, lower temps, lower speeds, dinky water heater, etc.) so I am not inclined to replace the 1918 with one of them.
But I am at a loss to know what to consider when looking for the cause of the repeated failures. (I'm no longer willing to entertain the idea that either of the two owner-performed replacements were anything other than as good as the authorized dealer fix. That's not the problem.)
Any ideas on what to look for, or consider, as the root cause of the board failures?
Otherwise, the machine works like a champ, and aside from the damage done at the authorized service dealer, is in perfect condition.
Thanks for any ideas you may have.
Araguato
