Miele Dishwasher

[countryguy]

Yesterday when I brought up this site and before I logged on I saw the advertising banner for Miele dishwashers indicating that a sale was currently going on. I've always wanted a Miele but they were way more than I could justify for a dishwasher. I checked out the Miele site and found that the model I wanted (G 4225 SCU Futura Classic) was on sale for $400 off the retail price - it was the same price that I paid for my KA about 7 years ago - so I went ahead and made a spur of the moment purchase which is not something that I would normally do. The closest Miele dealer is in Barrie, ON which is a 2 hour drive south of here. I am going to Toronto on the weekend of May 10 so I figured I could pick up the dishwasher while I was down there and save having to get it shipped....WRONG! Now my first disappointment with Miele begins. The salesperson informed me that a delivery fee of $75 has to be paid even if I was to pick it up myself from their store since the store has to order it in. Miele has a head office and showroom in Toronto but they don't allow customers to pick up from there either. So since I have to pay the $75 they will be delivering it to me. I'm waiting to hear when that will be. I'm excited to get the dishwasher but not happy about Miele's delivery fee.

Gary

 

[petek]

Are you getting it installed and/or buying the extended warranties... Just thinking that if something does go wrong you may pay the price for being 2 hrs away. The closest Miele dealer to us is now in London.. the Sarnia dealer dropped them a couple of years ago unfortunately.
I hate to miss this deal,,, just had the repair guy in yesterday to replace the circuit board on the KA so the countdown has begun until it breaks down for a 3rd time.

 

[countryguy]

No I am not getting it installed. I'm not sure if they will even do it in this area as that would be a 2nd trip to make up here. According to the website info, they will not do the install at the same time the delivery is made. I also did not buy the extra care warranty...I'm going to take my chances. If they won't do the install then I doubt they will send someone up here to repair it. Maybe they would get a local repair person? Once I have it installed I will have a KA to get rid of

Gary

 

[countryguy]

The dishwasher was delivered today but it will be the weekend at the very earliest before I will be able to install it. Today the carpet guys are here replacing all the carpeting on the main floor - dining room, sitting room, hallway, stairs, 2 bedrooms. They are supposed to have everything but the bedrooms done today but here it is 5:30 pm and they have not even laid down the underpad yet. They removed the old carpeting and laminate flooring but found a 2nd subfloor under the laminate so that had to be removed. They also are screwing down the entire subfloor because it was squeeking. When the house was built in 1983 the subfloor was nailed, not screwed down. I have all my furniture piled up in the 2 bedrooms. Once they leave today I have to move it all back as well as move all the furniture from the 2 bedrooms to the dining/sitting room so that they can do the carpeting in the bedrooms on Fri.

Gary

 

[yogitunes]

man, I am tired of just thinking of you moving all that furniture.....

keep your hopes high, it will be over and complete soon enough....

don't over exert yourself......

if you can, do a before and after pic of the dishwasher...

 

[countryguy]

The carpet installer did not leave until 10:45 PM...he had been working since 10 AM. I was up until 1 AM cleaning and moving some furniture out of my bedroom so that at least I could have a bed to sleep on. He did not even finish what he had hoped to get done yesterday. Tonight I have to move all the remaining furniture out of the 2 bedrooms so he can finish up tomorrow. Then I have to move everything back.

Yes I will take before/after pics of the dishwasher. One thing I noticed when the delivery guy was bringing the dishwasher into the garage was water dripping from the bottom of the box. Does Miele test every machine before it leaves the factory and thus there is still water in the lines?

Gary

 

[logixx]

Yes, each unit is run through a test cycle at the factory.

 

[countryguy]

Ok then I assume that the water was just dripping out of the drain hose....or at least I hope that is all it was.

Gary

 

[jerrod6]

As Logixx says there may be water dripping out of the drain line. Mine had it and it only means that it was the water that was used to test it in the factory. I would rather have that than have a machine that was never even turned on after it was manufactured.

Also at least with mine the user manual stated that it was tested with cold water so the times stated for the cycles may end up being less if you are supplying hot water to it than cold.

My big question is: What kind of carpet installer leaves a customers house at 10:45pm? Is he for real? Send me his address, his phone number and birth certificate.

 

[countryguy]

I read the instruction manual and it does say that the times are based on cold water hook up however the machine will recalculate the times over time if it is hooked up to a hot water line.

Yes the carpet installer is for real. He booked 2 days to do the total install and since he was running behind due to unforseen problems, he kept working until he got to a point where I could move the furniture back in preparation for the 2nd day of install.

Gary

 

[logixx]

See the machines being tested towards the end o the vid

 

[combo52]

New In Box Miele DW Leaking

Oh no it may be transmission fluid, LOL. Actually all DWs are tested at the factory and usually have a little water left in them so this is likely nothing to worry about.

Miele DWs are well engineered and built machines, But they are complicated and have lots of plastic parts that don,t hold up well if you are rough on things. If you install it properly and follow the instructions exactly you will likely get at least 10 or more years use out of it, save your money on buying a service contract because by the time anything big goes worng the contract will either be long over or you will have spent the cost of another DW. Here in our area when the main pump and motor fails the Miele DWs are trashed as few will spend $800.00 on a repair.

Good Luck with your new DW, I am sure you will enjoy using it once you get used to the loading pattern and the much smaller capacity. My business partner Jason switched out his WP power-clean DW a few months ago for a Miele DW and has generally been pleased except for the items that I mentioned. [ the reason he switched out his DW is because he had to have one that was 4" shorted in height so he could run a 3-1/4" high vent pipe under it for a Jenn-Air down-draft Electric Range ]

John L.

 

[jerrod6]

So when will se see knock to open in the USA?
Combo52 what are the plastic parts that don't hold up well?

 

[nmassman44]

In my case with my Miele dishwasher the only parts that were plastic that didnt hold up are the feed hoses for the middle and top arms. I had called Miele since the water safety system was activated and the machine shut itself off and told me about the error. I called Miele and they "good willed" the parts that I needed which was a new motor/ wash pump since the speed sensor failed and the feed hoses. Total cost was just for the house visit and that was $180 and the service was thru Miele Factory service. If I had to pay for a new wash pump module, that would have cost us $680, the two wash feed hoses were about $110 a piece.
The other thing I need to address is the fact that Miele dishwashers my look like they dont hold much, but I can load just as much in my machine as an American dishwasher and Bobload it and not being insane about it. I would most certainly buy this machine and brand again since they stand behind what they build. Dont see that with Whirlpool and Frigidaire Electrolux built stuff today. I have been thru a run around with Whirlpool once, and once was enough. Plus after seeing my sister in law go thru 2 KitchenAid dishwashers in 5 years and how cheap feeling the racks and the entire machine is and yet she spent $1100 for each machine. If she had spent a tad more and go for a Miele like I told her she would be on her first one.

 

[countryguy]

Thanks for all the info. I installed the Miele yesterday. When I was bringing it into the house on the dolly, I noticed again some water dripping on the left out the front side (the side of the dishwasher was against the back of the dolly). Since the fill and drain hoses were tied to the back top (on the right) of the machine the water could not be coming from them so I'm wondering where the water could have been coming from? the side of the door? I ran it through a Rinse'n Hold cycle and did not see any leaks. I must say I like how the entire unit is enclosed i.e. both sides and the back, which made sliding it into the opening so much easier than the KA which had the insulation exposed on the sides. The height of the dishwasher can be adjusted more than 2 inches which again is easy to do because the the rear legs adjust with a screw on the front of the machine. With the legs in the shortest position there was a gap of about 2" between the top of the dishwasher and the underside of the countertop. The most difficult part was hooking up the electrical just because of having to lie flat out on my stomach and work in the tiny area under the door. Actually no the most difficult part was trying to understand the installation instructions which were nothing but 22 diagrams with no descriptive text. I did have 3 parts leftover that were in the parts bag - a piece of white rubber about 6 inches long, some kind of metal gadget with a hook on the end about 1.5 inches by 1 inch and one extra screw. I have no idea what these are for and did not see them in any of the 22 diagrams. Also what is the purpose of the metal plate with the mirror finish that attaches under the front of the countertop? It is about 23" wide x 4".

Loading the dishwasher will take some getting used to. According to the manual, it can hold 16 place settings i.e. 16 each of dinner plate, salad plate, bowls, saucer, cups, glasses and silverware (knives, large & small forks, large & small spoons).

Gary

 

[passatdoc]

Good luck with the Miele. It should give you years of enjoyment, plus you have the satisfaction of owning the DW you really wanted, rather than the compromise DW.

Speaking of compromises, I think one factor in Bosch's USA success for their dishwashers is that parts and service are easy to obtain, perhaps not as easy as for domestic brands, but close. Also, since they are sold by major "big box" retailers, one can buy "in-home repairs" coverage plans. I know of several friends who wanted a Miele but who wound up with high-end Bosch because it was backed by major retailers and/or the availability of "in home" coverage plans. Miele is still the superior machine, but owning one in North America is a bit more risky, for reasons you have detailed, than owning one in Europe.

Since I don't own a truck or large SUV, I never checked with our major retailers here to see if they waive delivery fees if customers pick up from the store. In some cases the stock is delivered from a regional warehouse and not from the retail store, so it wouldn't make sense for them to deliver free to the store for customer pick up. Some independent stores have a warehouse adjacent to the retail store, and it would be there where one might be able to get out of paying a delivery charge. A $50-75 delivery fee for an appliance here in California is about standard, and someone getting the flat rate fee for a two-hour delivery trip would be considered to have struck a major bargain. There is a desert resort community outside of San Diego called Borrego Springs, and the only retailer that delivers there is Lowes, but for their standard delivery fee (same as to an urban area). The residents consider it a bargain, given their remote location.

 

[logixx]

Take a picture of the "extra" items and post it here. Should make them easy to identify. That metal plate is a steam deflector so your coutners don't warp or come apart from steam that escapes if you open the door mid-cycle.

 

Alex

 

[petek]

The metal plate I believe is a steam shield to protect the underside of the counter above the door opening. The hook might be for attaching the dw to the countertop.

 

[countryguy]

According to the diagrams the dishwasher is NOT attached to the countertop. With the door open there are 2 holes on each side where screws are inserted to fasten to the cabinet. I thought the metal plate was a shield but I just wondered why it had such a mirror finish on it.

Gary