Miele Service or Lack of????

[mikeklondon]

Miele UK

I'm sorry to say that Miele service and sales depts. are often very arrogant and hard to deal with over here as well and sadly often no very little information about the product they are selling.

 

[launderess]

IIRC There Is A Movement Afoot Against

Miele and their proprietary nature of sales/service in many parts of the UK and EU. Persons are simply fed up with having to pay hundreds of Euros or Pounds for parts/service and or waiting weeks on end to get it.

Granted parts for Miele appliances are more easily found on the other side of the pond. Again as one has often stated you can go to any number of shops or even order online. There is also a lively resale market of parted out bits as well. However service/tech manuals are hard to come by, especially for the newest offerings.

 

[arbilab]

A product which cannot properly be supported cannot properly designate itself as "premium".

 

[whirlykenmore78]

A 360 from Hobart service.

Hobart knows how to take care of their customers who buy a high priced product.  Those guys are are available 24/7 the people who take your call kind and professional. 

The tech is always there on that or the next business day and has his truck stocked to fix your machine.  If you need emergency service or say a hospital or care home with a broken DW on a sunday or holiday, emergency service while extremely costly is always available. 

If you want to fix your own machine you can call for parts and talk to a tech if you need to to get the job done.  

Maybe Miele should take service lessons from Hobart.  They could learn alot. 

Our Stevet here on AW is a Hobart tech and should be proud of the prompt, professional service his company has.

 

I must put in a word for Ecolab as their service is legendary as well.  Most companies could learn customer service from them.

WK78