Miele Vibration FAIL

[mrb627]

I have been having an increasing level of difficulty with my Touchtronic pair over the past several weeks. Tonight, I was called to the laundry room by a violent banging. Imagine my horror to see my Miele set moving away from the wall together. That's right. Both the washer and dryer were shifting from their installed position to the center of the laundry room. Since the stands are mounted together they moved as a single unit. The washer was spinning so off kilter that it was moving the weight of the dryer with it.

So, I went into my file and pulled the pedestal installation instructions and began to decipher the cryptic message contained within. As suspected, the pedestals were not installed according to the manufacturer's instructions by the authorized installed, which carried a 200+ charge. They failed to install locking nuts on the feet underneath the drawer, so they are free to shift out of adjustment at will. Also failed to install locking nuts between the stand and the base of the washer/dryer which will allow vibration of the machine in top of the stand.

I guess I will have to reverse their installation and set it right. I need to figure out how to reinstall the shipping braces in the back of the washer before I can proceed.

Malcolm

 

[launderess]

So is it only an issue of the incorrectly installed bases, the washing machine spinning of balance or both?

 

[mrb627]

Hopefully

It is only the bases being improperly installed. Won't know for sure until I tear into them.

Malcolm

 

[launderess]

Didn't notice anything was amiss until now? I'd contact whoever did the install service and have a note made upon your account. If the banging caused some sort of internal damage or something it would be good to have a record in case MieleUSA pulls a fast one later on.

 

[mrb627]

Well

I think at this point, if I cannot get these working to my satisfaction, I will put the Speed Queens back in place and sell these on Craigslist.

Malcolm

 

[launderess]

Mais pourquoi?

If the only problem is the poor installation on the bases that can be corrected. Lord knows you aren't the first nor surely the last owner of a new Miele W&d set to suffer a poor set up job.

 

[launderess]

Case In Point

Pipe:

Miele W4842 vibration/shaking solved & fixed

My new W4842 washer cleans so amazingly, but the vibration and shaking was, IMO, not tolerable or acceptable. I finally got Miele to come out this a morning...and they found and fixed the problem!! During the installation (by authorized Miele Installers), they did not properly attach the...

ths.gardenweb.com

 

[mikeklondon]

Moving Miele's

Hi Malcolm
I'm sure its just the set up I've never seen a Miele move if its set up correctly. Apart for one set i put in a care home on the 3rd floor and this was down to the floor construction not the set up of the washer. If you have a solid floor and the base is set up with locking nuts it will never move even on the most unbalanced load, if the load is that bad that it would cause a problem the machine would not spin or only spin at a lower speed.

 

[frigilux]

I'd have thought since Miele is so persnickety about having no one but their own service people touch their washers that there wouldn't be so many problems with installations. Launderess's link made for interesting reading from quite a number of people who were suffering from bad installs.

Miele's halo has been getting a little tarnished lately.

 

[launderess]

Miele Service

Yes, they have "factory trained" service and installation personnel. Locally in NYC there are two such services at the moment. One is a nice lad who used to work for Miele as a tech but left several years ago to start out on his own. The other is a service called "Mr. Appliance" or some such.

Being as all this may apparently in some areas of the country installations were being handled so badly out of house, Miele severed connections. IIRC California, AZ and a few other states Miele handles all installation and perhaps service in house.

 

[mrb627]

Third Party

These installers were third party individuals.  Not factory trained.

 

Malcolm

 

[frigilux]

Malcolm-- Does that mean the installers had been to their third party before they made it to your house, LOL?

It's too bad Miele didn't get a better foothold in the US. I thought their market share would improve when they introduced the extra-large capacity laundry pair that ran on 120v. And didn't that roll-out happen right around the time the economy collapsed a few years back? That couldn't have helped them, seeing as they're at the top of the price point.

 

[revvinkevin]

I need to figure out how to reinstall the shipping braces...

 

 

Malcolm, are you talking about reinstalling the shipping braces to move the washer from one pedestal to the other?   Or to move it off the pedestal and back on again?    They are to prevent damage while bouncing around in the back of a truck as it's moved across town or across the country.   Simply moving the machine around in your laundry room, or on and off the pedestals it's not necessary to install them.   The machine is not that fragile.   If it were, it would have self destructed as it was dancing around in your laundry room.

 

Kevin

 

[DADoES]

 
<blockquote>The other is a service called "Mr. Appliance" or some such.</blockquote> Fellow & his wife live next to my parents ran a Mr. Appliance franchise and Western Auto store for some years but it closed several years ago.  The building still sits for sale, it had been a Western Auto far back as I can remember to the 1960s and had changed ownership three times that I recall.

 

[mrb627]

Shipping Braces

The instructions are pretty specific.  Re-install the struts if the pedestals are to be separated for the machine.  Machine must be placed on its right side only, bolts that replaced the feet on the machine should be screwed no more that 15mm into the base of the machine.  Sounds like brain surgery...

 

Malcolm

 

 

[revvinkevin]

Shipping braces

 

 

Ooooh, OK.   The pedestals are bolded to the machines.   If you have to lay the washer on it's side to seperate the pedestal, reinstalling the shipping braces does make perfect sense.   I didn't realize they were bolted together.   A friend has a Kenmore Elite FL and it's just sitting on top of the pedestal.

Kevin  

 

[launderess]

To Be Fair

Unless the Miele W and or dryer is giving other issues it is not fair to blame the machines for poor installation. Again it happens. Far too often in many cases but it happens.

If you either do not wish to do the work I'd contact Miele and have them send their own techs to see what the imbalance/poor installation issues are about. These are new machines and under warranty no?

 

[mrb627]

Warranty

I'm afraid scheduling an appointment and taking a day off from work would just further aggravate the situation. I understand that most the fault lies with the installation, but I fully expected the Miele machines to detect excess off balance and stop the spin.

How can we sit by and point at the LG spin issues when this happens on a presumably far better machine.

Malcolm

 

[toploader55]

Miele's Halo Getting Tarnished

I am now waiting on the third dispensor drawer for my machine. In February it will be one year that I own Miele. The machine was replaced in July due to a Bad Tub Bearing. The New Machine had problems with the soap drawer from the get go and the Old Machine had gone through 2 of them. The New machine had the drawer replaced twice. The other day I pulled out the drawer and the whole thing just fell apart in my hand.
Called Miele and had them pull up the file on my Machine.
In conversation I had mentioned that they are not making the 4842 anymore. And told the rep. I understand why. I told him how disgusted I was with the machine, no wonder they stopped building that model. He told me that they weren't selling as well. So I told him that if one more thing happens to that machine, I would take Miele to Court and demand my money back. He went on to say that there is nothing wrong with my machine. I then asked him what he was smoking and how could he know what was wrong with my machine if he's in New Jersey. Last night, I put a load in the machine and went to bed.
This morning I woke up and there was the machine Beeping Away, Door Locked, not running and saying to select a cycle.
I have contacted my Attorney and we'll see what will happen. And I have to say my last few conversations with Miele, the reps on the line were a little "snippy".