passatdoc
Well-known member
I called Cox cable and told them I didn't want the DVR box. Made too much heat even when off, so it was burning a lot of electricity even in idle mode. I had attached the cable directly to the set and got good HD over-the-air channels, but no HD cable channels.The sales rep convinced me to try one of their HD tuner boxes, which are small, light, and do not burn a lot of power in idle mode.
They shipped me the new HD tuner and gave me 10 days to return the DVR box.....there are several stores nearby (one sells appliances, the other is a Mail Boxes Etc store with a contract to accept returned cable boxes). Well, the HD tuner never activated and the tech on the phone said it was a defective tuner. So on Saturday I returned BOTH boxes to the appliance store that has a Cox desk/service center in the back of the store.
At this point, I was prepared to just keep the cable plugged into the tv and forget about boxes. However, I learned that my service costs $54 (basic 98 channels plus about 60 HD channels, many of which are the same programming as the basic 98 but in HD, e.g. Animal Planet and Animal Planet HD). However, I was surprised to learn that the tuner rental was only $7.50/month. I think they reduced it from $15/month, or maybe $15/month was for a DVR box with the recording function activated (my box had a deactivated recorder). I have a feeling they lowered their tuner rental prices, because they now face competition from ATT (offers a bundled cable/internet/phone service) and satellite dish companies like DirectTV.
Cox offered to ship me a second tuner and it should arrive today. The tech on the phone said there was a possibility I had something wrong with my cable, but since it works perfectly when plugged directly into the tv, he said more likely the tuner box was defective. If this second box doesn't activate easily, it will require a visit from a service technician. I don't know whether that is free or if they charge, but the main issue would be finding time to be home for a service call, unless it was a Saturday. I don't need HD <span style="text-decoration: underline;">that </span>much.
They shipped me the new HD tuner and gave me 10 days to return the DVR box.....there are several stores nearby (one sells appliances, the other is a Mail Boxes Etc store with a contract to accept returned cable boxes). Well, the HD tuner never activated and the tech on the phone said it was a defective tuner. So on Saturday I returned BOTH boxes to the appliance store that has a Cox desk/service center in the back of the store.
At this point, I was prepared to just keep the cable plugged into the tv and forget about boxes. However, I learned that my service costs $54 (basic 98 channels plus about 60 HD channels, many of which are the same programming as the basic 98 but in HD, e.g. Animal Planet and Animal Planet HD). However, I was surprised to learn that the tuner rental was only $7.50/month. I think they reduced it from $15/month, or maybe $15/month was for a DVR box with the recording function activated (my box had a deactivated recorder). I have a feeling they lowered their tuner rental prices, because they now face competition from ATT (offers a bundled cable/internet/phone service) and satellite dish companies like DirectTV.
Cox offered to ship me a second tuner and it should arrive today. The tech on the phone said there was a possibility I had something wrong with my cable, but since it works perfectly when plugged directly into the tv, he said more likely the tuner box was defective. If this second box doesn't activate easily, it will require a visit from a service technician. I don't know whether that is free or if they charge, but the main issue would be finding time to be home for a service call, unless it was a Saturday. I don't need HD <span style="text-decoration: underline;">that </span>much.