They have a whole bunch of phone numbers. In an Email I can even verify my model and serial plus pictures. Just easier, plus you have black and white proof of what they can do/cant do.
My Modern Dream Machine
- Thread starter Chetlaham
- Start date
Help Support :
Is returning it an option? Then you can get the Bosch with a tiered rack that can be raised and lowered on either side (on select models).
Return
Probably not, but Id have to see. Im thinking at this point just ordering a top rack from Whirlpool and let it be if warrantee turns it down.
Anyone have a part number? Are tiered racks interchangeable?
Probably not, but Id have to see. Im thinking at this point just ordering a top rack from Whirlpool and let it be if warrantee turns it down.
Anyone have a part number? Are tiered racks interchangeable?
searspartsdirect.com, for example, has the parts list for your model (which shows a sloped rack).
Thanks!
I will check it out.
I will check it out.
Gggrrrrrr
Anyone have Whirlpool's customer service Email?
I wrote up a review but it got turned down, apparently it did not meet "their terms". Did I threaten, insult, or use profanity? BS, They don't want anything online that makes them look at fault. Not even an Email 'is everything ok, how may we better serve you'. Talk about arrogant. I cant stand censorship, particularly when its truth.
Anyway the review, which I fail to see any violations of terms of use:
"Top rack horrible, not as advertised, changed without notice.
I received the same model MDB8969SDM however the top rack is not the same design as advertised. I went in store to check this machine out even bringing my plates in prior to purchase. I selected this machine only because my plates would fit inside of it without issue. The in store model had a spacious sloped upper rack with wide tins, same one pictured here. So I said perfect and ordered the exact same model. I was happy not having to wash dishes anymore. Fast forward to installation I discover much to my surprise the top rack is totally DIFFERENT even though the EXACT (yes exact) same model number came. Not even an Engineering change number from "0" to "1"! Huuhh???? Even on the high position dishes in the bottom will not fit hitting the wash arm for the top rack. This did not happen with the in store machine. And the top rack itself is just awful. The tins are so tightly spaced that nothing will fit in between. The metal basket wires bow upward so much cups just flop over, bowls roll around and plates can not fit the insane number of tins. I did not get the same rack by any means. Dishware ergonomics in this rack do not exist. And forget about anything tall. So to sum it up the top rack is practically unusable for anything, half my dishes do not fit on the bottom rack and bake ware can not stand up. So in a nut shell I now have an $800 machine that can only wash silverware. For what? Never did it cross my mind I would get something totally different than advertised. If I had known in advance for $100 extra Id have gotten an Asko or low end Miele over Whirlpool; 2 companies that don't pull off nasty surprises. Reading reviews this could be because a lot of people were complaining of the top rack falling down, so I guess this could be a "fix" for that? Other than that I like everything else about he machine. Sleek, quiet and stylish."
Anyone have Whirlpool's customer service Email?
I wrote up a review but it got turned down, apparently it did not meet "their terms". Did I threaten, insult, or use profanity? BS, They don't want anything online that makes them look at fault. Not even an Email 'is everything ok, how may we better serve you'. Talk about arrogant. I cant stand censorship, particularly when its truth.
Anyway the review, which I fail to see any violations of terms of use:
"Top rack horrible, not as advertised, changed without notice.
I received the same model MDB8969SDM however the top rack is not the same design as advertised. I went in store to check this machine out even bringing my plates in prior to purchase. I selected this machine only because my plates would fit inside of it without issue. The in store model had a spacious sloped upper rack with wide tins, same one pictured here. So I said perfect and ordered the exact same model. I was happy not having to wash dishes anymore. Fast forward to installation I discover much to my surprise the top rack is totally DIFFERENT even though the EXACT (yes exact) same model number came. Not even an Engineering change number from "0" to "1"! Huuhh???? Even on the high position dishes in the bottom will not fit hitting the wash arm for the top rack. This did not happen with the in store machine. And the top rack itself is just awful. The tins are so tightly spaced that nothing will fit in between. The metal basket wires bow upward so much cups just flop over, bowls roll around and plates can not fit the insane number of tins. I did not get the same rack by any means. Dishware ergonomics in this rack do not exist. And forget about anything tall. So to sum it up the top rack is practically unusable for anything, half my dishes do not fit on the bottom rack and bake ware can not stand up. So in a nut shell I now have an $800 machine that can only wash silverware. For what? Never did it cross my mind I would get something totally different than advertised. If I had known in advance for $100 extra Id have gotten an Asko or low end Miele over Whirlpool; 2 companies that don't pull off nasty surprises. Reading reviews this could be because a lot of people were complaining of the top rack falling down, so I guess this could be a "fix" for that? Other than that I like everything else about he machine. Sleek, quiet and stylish."
Instead of complaining ad nauseam on this thread regarding what you did or did not get, contact someone who can actually help you. I believe that would be Maytag. Go to the website (link below), scroll to the bottom of the page and on the far right, there is a "contact us" link. Click on it and you will find the relevant phone number, a link for "live chat", and if you scroll to the bottom of that page, a form with which you can spell out your dissatisfaction.
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www.maytag.com
I am "complaining ad nasuem" because outside of this thread no one is of any help. And what Whirlpool is doing isn't dissatisfaction, its false advertising. I am not happy that even a simple review was turned down being appropriate. If everyone wasn't so complacent in just about everything half our problems would disappear over night.
Anyway, thanks for the links, I will give these a go around.
Anyway, thanks for the links, I will give these a go around.
Well, just got a message from Whirlpool. They lady says there is only 1 top rack design for their dishwashers. Guess we are all wrong and just hallucinated the others.
Does she really believe Im that gullible? Or are they all that poorly trained? See if I could get honest answers I wouldn't be so angry. At this point it doesn't look they want to take responsibility for this.
Does she really believe Im that gullible? Or are they all that poorly trained? See if I could get honest answers I wouldn't be so angry. At this point it doesn't look they want to take responsibility for this.
Really
I have 2 Whirlpool tall tubs. The 1st one has the 4 clips on the top rack to lower or raise the rack, these are terrible because if a glass hits it even gently the rack drops. The other Whirlpool has the rack that you have to remove and lower it to another position. The 1st ones tines are angled a bit, the 2nd ones tines are pretty much straight up and down. Both are the special ordered nylon racks, don't know if that makes any difference but they are both different from each other.
Jon
I have 2 Whirlpool tall tubs. The 1st one has the 4 clips on the top rack to lower or raise the rack, these are terrible because if a glass hits it even gently the rack drops. The other Whirlpool has the rack that you have to remove and lower it to another position. The 1st ones tines are angled a bit, the 2nd ones tines are pretty much straight up and down. Both are the special ordered nylon racks, don't know if that makes any difference but they are both different from each other.
Jon
My thoughts exactly
I know they have 2 racks, perhaps even 3. The question is how to get them to put in another one. Hmmmm... would a local mom and pop honor the warrantee even though its not their machine?
I know they have 2 racks, perhaps even 3. The question is how to get them to put in another one. Hmmmm... would a local mom and pop honor the warrantee even though its not their machine?
They most certainly have 3 different racks. The first would be the one found on the now BOL Whirlpools/Amanas, which were the standard racks in the PowerClean. The 2nd would be the standard single level rack, with the angled middle tines, and the little "humps" that are along the sides for the glasses and cups to angle into. The 3rd would be the tiered rack.
I have no clue why she would tell you there is only one rack. I wish they would put more knowledgeable employees on the customer service line. I called recently about the Bravos' drain pump making a terrible loud buzzing noise once the water is mostly pumped out, and her solution was for me to unplug the machine for a few minutes and plug it back in.
I have no clue why she would tell you there is only one rack. I wish they would put more knowledgeable employees on the customer service line. I called recently about the Bravos' drain pump making a terrible loud buzzing noise once the water is mostly pumped out, and her solution was for me to unplug the machine for a few minutes and plug it back in.
