Ross, just like mine, (almost). I suggest you lower the water level just a bit, to where it just begins to come up the window indentation. I find with medium or large loads, the machine struggles to get the load rolled over with too much water. I also worry about what the extra weight does to the suspension system and the drum suports. And you'ere right, only time you hear it is pump-out or final spin. What was "wrong" with it that it ended up at manny's?