New Bosch washer problem ( perhaps ) help appreciated :(

[ricky5050]

Hi my shiny new all singing all dancing washer dryer might have a temperature problem. Which is ironic as that was the reason I retired the oh so lovely bendix lt! I noticed the other day I'd left out a vest type thing from a 50c wash. I paused it opened the door a popped it in. It was however only in 2 mins before it emptied and began rinsing. I was shocked as the clothes didn't feel at all at the correct temperature. So tonight I selected a cottons 60c. As it emptied I switched it off opened door and according to my el cheapo laser thermostat and even cheaper wooden and glass thermometer it was only registering 40c. ( there is no cool down on that part of cycle )

So I'm confused. As its a washer dryer it's door is double lined do I cannot do the " touch and feel it's at temp " id normally do !

Are there any Bosch wd users out there ? How do I report this to their repair service ?

You're help as ever appreciated !!

Richard

 

[donprohel]

Probably not an issue

Most "modern" washers do not reach the stated temperature, hence even if you set a 60° wash, the washer has been programmed to reach a lower temperature. Some washers have also some sort of "eco" option or "eco 60° wash" that further reduces the remperature (in other words, energy efficiency is not achieved by improving the efficiency but instead by reducing the performance...).

In addition, in many washers (my AEG, for instance) the maximum temperature is achieved but not maintained, I mean that once the maximum temperature has been reached (whether it is the "nominal" temperature or something lower) the water is let to cool without turning on the heater any more: hence at the end of a long wash the water is barely lukewarm.

Hope this helps...

 

[henene4]

So...

This is either one of 2 things:

1. It's actually programmed to hit these low temperatures. You know, with energy labels and stuff, most modern machines just extend the main wash and reduce the temperature over all to save energy.
Normaly, that is only used on special Eco cycles (with Bosch&#92Siemens washers that is EcoPerfect option), but some extended this trend onto normal cycles.

2. It hits the temperature, but about halfway through the wash cycle. Think about it that way: If you heat your water to 60°C, it will stay aboth 40°C for quite some time. Thus, just draining it at perfect wash temp is kind of not efficent.
So, you just add 30 or so minutes of tumbling after the heating phase and therefor do not reheat the water, thus saveing energy, reaching peak temp and not compromise on results.

I highly doubt it's a technical problem. If so, any temperature you select would be missed, and given the usual resitence characteristics of NTCs you would recognize a boilwash being way to cool.
Thus, it's most likely software related. And, given Bosch is really not known for any problems with that, I guess its purposely programmed like that.

I don't think you can check either of my ideas verry well, but maybe you can get your hands on some of those stickers that permanently change color if a certain temp is reached. They are most likely to get at some really specialised shipping equipment store.
I don't have a better idea honestly how to check it by your self; stoping and opening every 10 minutes surely won't help.

But, as usual, give Bosch a call. Ask them. They'll maybe send out somebody, probably replace the NTC, PCB, maybe the heater and some wires.
If that however dosen't change a thing, I don't think they will or even can do anything about that.

 

[aeg03]

It's not a fault it's to do with the Eco stuff.

My Hotpoint does that. If I fully load it and the machine detects a full 9kg load then the machine will reach the 40 degree temp and maintain it by switching the heater on and off and the wash is a full 2 hour 55 minutes. If I load less and the machine detects a half load or less absorbent then the machine hears to 40 degrees once at the beginning and let's the water cool down and cuts the wash time to either 1 hour 50 or 1 hour 16 minutes. It's all to do with the silly EU regulations.

 

[triumphdolomite]

Hi Richard
I'm imagining you're not overly pleased about this, I wouldn't be. Can you get one of those plug in energy monitors and watch the consumption, this might give you some idea of how long the heater is actually on for. It sounds to me like its not reaching 60 even part way through the cycle as I would have thought it would take quite a while to cool down from 60 to 40.

How about a Baby Burco?
Ian

 

[hoovermatic]

My partner has just bought this machine and I have used it a few times and I think it is brilliant. Compared to his previous machine, an old Hoover Quattro, this one is silent and whilst I am not a fan of washer dryers, I have to say that this one is fantastic. If and when my machine gives up (not for a long time I hope as it is only 3 years old) I would definitely get one of these. Other than the temperature concern, are you happy with it?

 

[ricky5050]

Yes

Yes it's a great machine. I've read up on other websites and it seems it's normal what it's doing. It gets hot quick then tumbles for ages to use that heat then empties as it cools. I have to say everything is clean. But then again I'm not that dirty lol.

The wool wash is a bit too gentle I like to see some moment and suds. But it's a solid feeling machine.

Price wise I could have got Bosch separates and part of me does regret this but it's a space issue. And it's handy for some loads to wash n dry through. There's nothing to stop me at some point adding a separate dryer.

Thanks for your input

Richard