Newer Speed Queen TW01 with issues

[flsq]

Well this keeps getting better you can't make this crap up. So I never got a confirmation number or tracking number for the timer via email like the customer service rep said I would so I called to check and make sure the part was being sent. Come to find out the timer is on back order and there is no ETA on when there will be any available. The person I talked to this time said to wait three weeks and if the part hasn't arrived to call back and they would offer other options, like something about pro rating it and getting a different machine I guess, but they said after three weeks if there is still no part available they will do something what that something is exactly I'm not sure but i guess I'll find out. So apparently the service place was right about the part not being available.

Guess I'll see if I can find a used one for now, in the meantime it's back to manually putting the machine through the cycles which is proving to be a pain. Maybe if I'm lucky I'll get a new machine out of this stay tuned LOL

 

[flsq]

Looks like Alliance has new ones for $117 part number 203387P, how can Alliance have them but not SQ? This makes no sense to me.

I don't really want to buy one but who knows how long it will take to get one from SQ if I ever do. What would you guys do? Should i hold out and see what they will do to make it right? I don't know what kind of a pro rate they will give me towards a new machine but it might be worth finding out.

 

[ea56]

Aren’t Alliance and Speed Queen one and the same? I would call Speed Queen back, ask to speak with a supervisor and then give that person the info and link for where you found the timer available for $117.00 from Alliance. Then request that Speed Queen get the timer from THEIR company’s stock (Alliance) and send it to you post haste!

This kind of run around is really completely unacceptable. I know that to many members here Speed Queen is like the holy grail of washing machines, but really, how can anyone defend this kind of BS from any reputable company? If Whirlpool, GE, Frigidaire or any other appliance company behaved this way I believe that the Speed Queen loyalists would have a cow over it. Speed Queen should be held to the same standard.

I wish you the best of luck in reaching and acceptable resolution.

Eddie

 

[qsd-dan]

It really depends on your level of patience and persistence. You can keep haggling them until they finally give in, if you really want to play the game. However, you paid an extremely low price for a virtually new machine. Throwing in $120 for new timer would be worth my sanity.

If you REALLY want to work the system, purchase the new timer, install it, and keep haggling Speed Queen until they send you one. Immediately turn around and sell it for profit or just shelve it for the future.

 

[kenc]

Alliance IS SpeedQueen.
Same company.

My experience is that I was lied to by Alliance.

 

[flsq]

I called SQ back again asking why I can get a timer from Alliance and not them. They checked and confirmed alliance doesn't actually have them in stock, that it would be on order and who knows when you would get it. I actually kind of had that feeling since online it doesn't actually say "in stock" so I guess I'm not too surprised as I've had that exact thing happen to me before where I ordered a part thinking it's in stock and didn't get it until a few months later LOL

I guess at this point it's a waiting game, and if they don't have the part within 3 weeks I'll take them up on their pro rate offer and just get a new machine.