Well my hunch was correct, I called and they said they don't just send out parts to people so I wasn't surprised by that answer really lol. I have to have a service call done, I was given the numbers of a few places locally and he said everything should be covered since it's still in it's first year so we'll see what happens. Maybe I talked to the wrong person/department but that's why I asked in my previous post on how to go about it, but my guess is i'd get the same answer to anyone i talked to since I'm not a dealer or technician.