Not happy with LG service!

[peteski50]

I need to make some comments about the LG service (It Sux)
I have the LG 3677 Tromm Combo washer / dryer. I do like the machine However. I purchaced it almost 2 years ago from a private appliance store in White Plains New York. I had the machine for 3 months. First I remember after a few weeks the machine leaked from the dispensor and from the door. The cycle times were not running correctly. I had the service from a company called Metro in New Jersey come out nobody in my area in Westchester at that time. The guy didn't know what he was doing and totatly screwed up the machine. Situation worse and to make a long story realy short and a big hassel LG agreed to have the machine replaced. I had the machine for 9 months and it developed a slow leak from the bottom of the front door. I called for service and they found a local guy. He came in 2 days and fixed it by releveling the machine and tightning the door.
Problem resolved. Almost 2 weeks ago problem developed again with leak from the door. Being I am in second year of contract I had to call GE warrenty service. They stated I need to wait 48 hours until they find someone. I waited and still after 72 hours they didn't fint anyone and ended refering it back to this same guy that came and fixed it 11 months ago. It took him a additional 6 days to come and service the machine. Claimed because of the Holiday weekend. But thats not a excuse to have to wait 9 days to have a washing machine fixed. And also why isn't their other people that fix these machines. Well machine was fixed or at least I hope it is. He retightened the door and I ran 2 loads after the fact so far no leaks. I have 2 issues here first this should not have happened twice in a year and second why isn't their more people to service these units. And of course not wait so long to get service. I would like to call LG and press them to have more service people be trained. Please comment.
Peter

 

[brisnat81]

Based on the history of Goldstar - LG

Its just an example of what you get when you buy the product unfortunately. The Quality - It doesnt explain the service.

The product has been around in AU as LG for 5 plus years, and then as Goldstar since the early 80's.

In the last few months, there have been a glut of not working LG washers come up on ebay over here, most of them are less than 5 years old.

They're slowing gaining quality, but its still like buying a Hyundai 10 years ago. Lots of features with a cheap price, but limited reliability.

Just be glad you've got the extended warranty, and enjoy the machine when it does do what its supposed to.

 

[appnut]

Peter, unfortunately I'm seeing more & more people who aren't able to locate individuals to service LG appliances. Some that did, stopped doing so.

 

[peteski50]

Not happy with LG service

I do like the machine has many features and cleans very well. Besides this is the only large combo made for USA. I wish I could have bought a frigmore combo. So I was really stuck with LG.
Peter

 

[pulsatron]

if you think that's bad try Bosch!!!

I am sorry you received such poor service from L.G.,I personally own 5 L.G. products. a vacuum cleaner,microwave oven
large television,and d.v.d. player and they all work fine.
I wonder if L.G. is a company who might make o.k. small appliances and audio visual goods, but their whitegoods suck.
I still don't think anyone is as bad as Bosch for after sales service though, after all they had me waiting 7 weeks to get my old front loader fixed and to tell you the truth I was happy when the bloody thing died on me a few months ago and then I got the Haier twin-tub and have not looked back ever since.
Cheers.
Steve.

 

[brisnat81]

Small Appliances

Hi Steve,

We've got a LG Microwave/Convection Oven, whilst it works, although at 2 years old the buttons are getting a bit picky, its the slowest microwave I've ever owned. I've said it before, but in short, what takes 4 minutes in the 600watt microwaves at work, takes 15 minutes in the 850watt LG at home.

Through my role at various jobs, they've all purchased LG fridges and dishwashers mainly due to price. The dishwashers when they work, are noisey, and they were all recalled due to a fire hazard where the control panels would spontaneously combust. LOL.

The fridges seem to be good until just outside of warranty (About 2 years) and then the compressor will fail and its time to buy a new one.

The electronics stuff is robust, but I find interface wise, it hasnt caught up to the Japanese level of usability that I'm used to.

Most people I know who've bought them, buy on price, purchase a warranty extension to 5 years, and if it fails after that, they just accept it and buy another disposable LG.

 

[toggleswitch]

this is the only large combo made for USA.

Peteski, I was VERY impreseed having witnessed your combo.
I am sorry you are having a hard time with it.

I was thinking of buying one for my soon-to-be rental apt, in that they are 110v (ordinary houselold current for us) and don't need venitng. The water-cooled condenser is a nice plus, too!

I believed it would be a nice collectors' piece in the future as well.

We shall see.

Perhaps you could eventaully put a gas vented dryer where your small combo was in the kitchen and get a regular, ordinary front-loader for the launry closet.

Hope it does not come to having to replace your LG (*Largely Garbage*). Best of luck. Let us know how it all ends up.

Regards,
Steve

 

[runematic]

The biggest thing on LG is that they control repair parts. I can go to my parts distributor for most major brands and either get the part the same day or order it in quickly. With LG, they distribute the parts and they are slow. Personally, we will not do any more warranty service for Goldstar, oops, I mean LG. They forgot to send us a dryer tub for a customer and then told that customer that we were lying and that we never contacted LG. That was that. never again. They are also slow in paying the servicer. That's another reason alot of folks aren't servicing them.

 

[SactoTeddyBear]

Re: LG Combo problems:

Hi! Peter, sorry to hear about all your problems that you've had with your LG Combo. As I believe you know, I've got the LG Compact Combo and about 2-months ago, the Controller Board went out, to where I've got to literally use the Handle of a Screwdriver to push the Cycle Selection Buttons {those that still operate}. Now after reading about your problems and other LG owner's prior problems, I'm not sure if I even want to attempt to get mine Repaired. I've got 1-year left of a
5-year Extended Warrantee, thinking that I might end up having nothing but Jerks come out to check out my Combo and attempt to Repair it. If I knew how much the Controller Board would cost, if I had the Money to buy it and I would be able to Replace it, I would just purchase it and do the Replacement myself. This is the first problem that has happened to my Compact Combo Unit, since I got it about 3-1/2 years ago, so I feel pretty positive towards mine, but I don't think that I would ever get any more Foreign Appliances,

I'm sticking with American-Made, if they even have to only be my Collection of Vintage Appliances.

Good Luck with your problems, I hope that your Combo is operating properly now and will remain doing well for you.

Peace and Better Laundry Fun Times, Steve
SactoTeddyBear...

 

[paulg]

Look ahead and you'll choose....

People nowadays just don't think about their future service needs when they purchase a major appliance. OOOOH, the fancy off-brand machine looks sooo pretty! And the brand matches my disposable cell-phone! But when your overpriced odd-brand washer fails boy are you in trouble! The lack of good service is very common. I advise my friends to choose carefully and avoid names that aren't institutions in their field. We all know that Maytag, GE, Whirlpool are there for you when the unit poops. Do people actually believe that when you buy an off-brand at a big-box retailer that an EFFECTIVE "Nationwide Service Network" is just waiting for you to call? Ya gotta be kidding. Look ahead and you'll choose.... a brand that has a nationwide service network that works. You know who those brands are. And if you don't - they should be asking their local appliance repairman. And don't believe 18 year old Jason on the sales floor at big-box retailer. I just laugh at people who take those kids' advice seriously. Some are good - most are not.

 

[peteski50]

Look ahead and you'll choose!

Hi Paul,
Actually I can relate to what you are saying. I wanted to buy a combo and no American manufacturer makes them any more. Actually I had a Equator for 6 years and had to make one service call, and that was 4 years ago. That problem was resolved rather quickly. So I never believed I would have this problem with the LG service. But the extended warrenty is through GE service. They had a hard time locating someone. Seems only one in my area. I do want to make a lot of noise with LG but don't know how to go about doing so. I think if enough people boycotted them and if they realized less people would make purchases they may do something about the lack of service people. I could be wrong however. Any suggestions are more than welcome. And I am wondering how many LG people are amoung us.
Thanks,
Peter

 

[paulg]

Nationwide service is difficult

GE Extended warranties is likely doing all they can. Most likely they do not have a database of all LG servicers in the nation so they have to scour around - and that takes time. Take good notes of who you talked to at GE Warranties and also give LG a call. Make sure LG makes a record of your call (get a call record number) and tell them you want the name of ALL of the LG washer servicers within a 75 mile radius of your home. You'll then be armed when you need service. GE warranties probably doesn't care who fixes your washer so if you can find someone in advance it'll really help. Strangely enough, you may want to call SEARS service - you'd be surprised what they fix and they're almost everywhere. You really want a variety of servicers to pick from. When your washer goes down, some shops will be busy,closed or unwilling to visit you. You can then go about calling someone else on the list you prepared. Good luck.

 

[peteski50]

Nationwide service

Hi Paul
Thanks for replying. If I do call LG do you think I should call for the service department? I did speak to so many people at the GE service. As for sears I was wondering if I could get a contract with them but I kind of doubt it because they don't even sell LG and I don't think they want anything to do with them. It is important to get someone that knows what their doing to fix the appliances or else they can screw up badly.
Thanks
Peter

 

[launderess]

When LG laundry products first came on the scene,contacted every single repair person listed for our area on LG's website. Out of about 15 or so only one worked on washers and dryers, and that as a repair department of an LG vendor who only serviced merchandise purchased at that store. This was enough for me to cross LG off my list. I make it a rule never to purchase any major appliance that either my repair person can work on/has heard of, or that has good local service.

Wish you the best of luck Pete.

Launderess

 

[appnut]

It's a shame Sears doesn't service LG products here, given they sell 'em in Canada.

 

[irishwashguy]

From an earlier post....

i would not count all forgein appliances out. I like my Miele's.I had one little thing that I had to get done. As with all new models of anything, there are bugs to work out. The light in the interior had an issue and the washer would not go into the cycle.Miele sent someone out 48 hours after i called them.They disconected the light, and told me that they would have a fix for it in the future.The man was nice and very knowlageable, very sharp guy. i had the boot replaced after we had a little mishap, It was no problem. it was a very easy fix. As for any other problems, it has been good.Before I bougt my washer and dryer, I did look at the LG.When I finally got in touch with their costomer service--who was an 18 year old guy with sheets of paper w/information on them.When I asked him some questions about his products, he was clueless and tried to talk out of his a**.I was not all all impressed.Service is a big thing when you spend 2000 dollars or more on something.I do like the features that they LG has, i would not however own one if they prize themselves as a "throw away" machine. My mother still has an old Maytag dependable care that works(at 20 yrs old).My old Fridgidaire(1968) worked when I got rid of it in 1993,I bet that it still works.my 2 cents.

 

[frigilux]

Wow, Launderess. That's LG off my list, too. An LG dealership had opened about 25 miles from me and I was thinking about the Steam Clean machine. But no more. No service, no sale...