richardc1983
Well-known member
This is crazy!
Pre 2010 Candy Explodes in the UK
- Thread starter solsburian
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solsburian
Well-known member
Just had the Hoover Candy service man around and while he did acknowledge the sound it’s making, he didn't do a repair or examine the inside as the noise subsided when it spun, so didn’t think there was anything wrong. He didn't really know what was causing the noise ether but I should call them out again if it gets any worse. Fantastic!!
can you tell me more about this noise?
is your Hoover having inverter or normal motor?
Can you now precisly describe (or maybe film and post to YouTube) when that noise appears, and how it sounds?
I still don"t like that repairman DIDN"T KNOW what was it.. he is supposed to know everything... so unprofessional, you should call Hoover and report him!
is your Hoover having inverter or normal motor?
Can you now precisly describe (or maybe film and post to YouTube) when that noise appears, and how it sounds?
I still don"t like that repairman DIDN"T KNOW what was it.. he is supposed to know everything... so unprofessional, you should call Hoover and report him!
haxisfan
Well-known member
Fast spin - tumble drying
SuperElectronic... don't stop the rambling when you make so much sense! UK might a nation of spin speed cravers or it might even be mere marketing as you suggested earlier but I honestly can only see the benefits linked to it apart from failed drum welds which shouldn't happen provided there are no manufacturing faults involved :-S
Having said that I still feel it's unecessary to go to such extremes as 1600/1800 even 2000rpm (Gorenje). I don't even use 1400... I usually have it set at 1150/1250rpm (even if I set it at 1400 majority of the final spin time is spent at 1200 and ramps up to 1400 only during the last minute or so) and I drop it to 750/900 for mix cotton/synthetics/acrylics. The only thing I fear I'm not going to agree with you is on the spin speed lengh... this, in my experience, really helps to strike the right balance between creasing and wringing effectiveness... so the longest the better. Still, it all depends on how quick you want you clothes to dry.
I am totally dependent on tumble drying even when my clothes don't require drying... let me explain... being pushed by the ever climbing electricity prices I recently got into the habit of taking advantage of my spare room and a clothes airer... I have the washer connected to a time swich to use the discounted elec rates, so, my clean laundry is usually ready in the morning to hang on the airer for the rest of the day until it's time to use the night cheap rates again. Then I'd chuck the clothes which are usually dry (not bone dry) in the dryer for 20 minutes on low heat and it gives them the same finish as if they went through an entire drying cycle.
Lastly, your hypothesis about the Candy set of specs for all countries makes me wonder why this kind of incident with exploding drums is happening only now and not in the last few decades when Candy was already manufacturing higher than average speed washers for the nothern European countries. This whole thing makes me really believe that it refers to an isolated incident which evidently affects all those models bearing that specific manufacturing fault... it has also been confirmed by the media that those faulty items bore the same hallmarks as those exploded in Germany months ago. Now who's rambling :-D
SuperElectronic... don't stop the rambling when you make so much sense! UK might a nation of spin speed cravers or it might even be mere marketing as you suggested earlier but I honestly can only see the benefits linked to it apart from failed drum welds which shouldn't happen provided there are no manufacturing faults involved :-S
Having said that I still feel it's unecessary to go to such extremes as 1600/1800 even 2000rpm (Gorenje). I don't even use 1400... I usually have it set at 1150/1250rpm (even if I set it at 1400 majority of the final spin time is spent at 1200 and ramps up to 1400 only during the last minute or so) and I drop it to 750/900 for mix cotton/synthetics/acrylics. The only thing I fear I'm not going to agree with you is on the spin speed lengh... this, in my experience, really helps to strike the right balance between creasing and wringing effectiveness... so the longest the better. Still, it all depends on how quick you want you clothes to dry.
I am totally dependent on tumble drying even when my clothes don't require drying... let me explain... being pushed by the ever climbing electricity prices I recently got into the habit of taking advantage of my spare room and a clothes airer... I have the washer connected to a time swich to use the discounted elec rates, so, my clean laundry is usually ready in the morning to hang on the airer for the rest of the day until it's time to use the night cheap rates again. Then I'd chuck the clothes which are usually dry (not bone dry) in the dryer for 20 minutes on low heat and it gives them the same finish as if they went through an entire drying cycle.
Lastly, your hypothesis about the Candy set of specs for all countries makes me wonder why this kind of incident with exploding drums is happening only now and not in the last few decades when Candy was already manufacturing higher than average speed washers for the nothern European countries. This whole thing makes me really believe that it refers to an isolated incident which evidently affects all those models bearing that specific manufacturing fault... it has also been confirmed by the media that those faulty items bore the same hallmarks as those exploded in Germany months ago. Now who's rambling :-D
superelectronic
Well-known member
we're spinning out of control!
Feel I should point out that my sentiments on fast and long spins were very much personal preference if anything...in the abstract, today's machines combine speed and duration to give much improved extraction rates. So as an example, a 1400 rpm Hotpoint from the late 1990s would have left around 56% residual moisture (going from memory - will have to dig out the brochure) whereas most 1400rpm spins now leave around 50% residual moisture. Indeed, AEG used to make the point that their machines were capable of spinning clothes drier at 900 rpm than some machines at 1200 rpm simply by way of maintaining the top speed for longer.
I'd still baulk on a personal level if I popped my machine on the full spin and it flashed up 20 minutes to run! Give me a spin dryer instead! And on the subject of spinning man made fibres I bear in mind the general advice to keep the spin short whatever the speed...to quote '1000 Handy Household Hints' (an early source of much of my laundry knowledge dating from 1985 or so)"...after a certain point you will just be spinning creases into the fabric".
Who can say for sure with regard to the exploding drum issue? I think what I was probably trying to get at with my train of thought was that Candy - and quite possibly other brands - would stand a better chance of lasting if they weren't being equipped with such fast spins. But you can't turn back time - it's expected now. Plus it doesn't account for problems with pumps, elements and PCBs that plague new machines to one extent or another!
End of ramble III.
Alex
Feel I should point out that my sentiments on fast and long spins were very much personal preference if anything...in the abstract, today's machines combine speed and duration to give much improved extraction rates. So as an example, a 1400 rpm Hotpoint from the late 1990s would have left around 56% residual moisture (going from memory - will have to dig out the brochure) whereas most 1400rpm spins now leave around 50% residual moisture. Indeed, AEG used to make the point that their machines were capable of spinning clothes drier at 900 rpm than some machines at 1200 rpm simply by way of maintaining the top speed for longer.
I'd still baulk on a personal level if I popped my machine on the full spin and it flashed up 20 minutes to run! Give me a spin dryer instead! And on the subject of spinning man made fibres I bear in mind the general advice to keep the spin short whatever the speed...to quote '1000 Handy Household Hints' (an early source of much of my laundry knowledge dating from 1985 or so)"...after a certain point you will just be spinning creases into the fabric".
Who can say for sure with regard to the exploding drum issue? I think what I was probably trying to get at with my train of thought was that Candy - and quite possibly other brands - would stand a better chance of lasting if they weren't being equipped with such fast spins. But you can't turn back time - it's expected now. Plus it doesn't account for problems with pumps, elements and PCBs that plague new machines to one extent or another!
End of ramble III.
Alex
haxisfan
Well-known member
Ramble III Reflections
I'll second that... 20 minutes for a spin cycle only is way too long... although you don't have to worry about your clothes being spun for the whole duration: on the modern Indesit washer dryer I was recently using the spin only cycle lasted over 10 minutes but the machine would be faffing about for 65% of this time and actually spin for only 4 minutes. A similar occurence affects lots of other models from other makes too (.
My Hoover has got the most ridiculous spin only cycle ever seen... being obtained from the synthetics cycles with its duration of less than 3 minutes at a max speed of 800rpm (this only applied to washers as washerdriers would also let you have a separate long spin sequence)... I know of some Bosch models of the same era programmed in a similar way... but you would probably like it
This however changed almost immediately with the next series of Nextras where the spin only cycle was obtained from the cotton cycles where it would spin seriously without any faffing about for 10 minutes (having reached balance).
There's not much else I can ramble on about as I tend to agree with your Ramble III output... and yes... these machines are going to be in the spot light for a while! I wonder if we start seeing new models with a lower spin speed next!
I'll second that... 20 minutes for a spin cycle only is way too long... although you don't have to worry about your clothes being spun for the whole duration: on the modern Indesit washer dryer I was recently using the spin only cycle lasted over 10 minutes but the machine would be faffing about for 65% of this time and actually spin for only 4 minutes. A similar occurence affects lots of other models from other makes too (.
My Hoover has got the most ridiculous spin only cycle ever seen... being obtained from the synthetics cycles with its duration of less than 3 minutes at a max speed of 800rpm (this only applied to washers as washerdriers would also let you have a separate long spin sequence)... I know of some Bosch models of the same era programmed in a similar way... but you would probably like it
This however changed almost immediately with the next series of Nextras where the spin only cycle was obtained from the cotton cycles where it would spin seriously without any faffing about for 10 minutes (having reached balance).
There's not much else I can ramble on about as I tend to agree with your Ramble III output... and yes... these machines are going to be in the spot light for a while! I wonder if we start seeing new models with a lower spin speed next!
3beltwesty
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- Joined
- Nov 29, 2010
- Messages
- 1,057
RPM"s are higher with a 24" machine than a 27" f
Just like electric drills, the smaller device often runs at a higher rpm.
Europe's common smaller 24" frame machines spin often at higher rpms than the usa's common 27" frame machine, since the spin basket is smaller in diameter.
To get the same G level a smaller diameter device has to spin at a higher rpm. It is not a linear relationship, it hides under a square root!
A drum 1/2 the diameter has only to turn the square root of 2 faster to be at the same G level; ie 41 percent faster. A 27" frame machine with a 22" drum at 1200rpm
The acceleration the water "sees" at the spin basket's surface is:
a=(v(squared)/R)
or a=omega(squared)*R
omega is the rotational speed in radians per second
EXAMPLE:
The LG 27" frame washer here in the usa has a 22" diameter spin basket. its max spin is 1200 rpm
22" diameter is an 11" radius; about 0.297 meters
1200 rpm = 20 revs/second= 2*3.1416* 20= 125.66 radians/sec
Acceleration = omega(squared)*R = (125.66 rad/sec)*(125.66 rad/sec)*(0.297 meters) = 4690 meters per second squared = 4690/9.8 G's= 480 G's to two places
A smaller frame 24" machine has a smaller value of R and thus can have somewhat a higher rpm to have the same G's as a bigger 27" frame machine.
Once up and spinning; the power to run during a spin cycle is paltry compared to the power to run a dryer's heater, thus a long high rpm speed is a good thing to extract water, it cuts the drying time.
Just like electric drills, the smaller device often runs at a higher rpm.
Europe's common smaller 24" frame machines spin often at higher rpms than the usa's common 27" frame machine, since the spin basket is smaller in diameter.
To get the same G level a smaller diameter device has to spin at a higher rpm. It is not a linear relationship, it hides under a square root!
A drum 1/2 the diameter has only to turn the square root of 2 faster to be at the same G level; ie 41 percent faster. A 27" frame machine with a 22" drum at 1200rpm
The acceleration the water "sees" at the spin basket's surface is:
a=(v(squared)/R)
or a=omega(squared)*R
omega is the rotational speed in radians per second
EXAMPLE:
The LG 27" frame washer here in the usa has a 22" diameter spin basket. its max spin is 1200 rpm
22" diameter is an 11" radius; about 0.297 meters
1200 rpm = 20 revs/second= 2*3.1416* 20= 125.66 radians/sec
Acceleration = omega(squared)*R = (125.66 rad/sec)*(125.66 rad/sec)*(0.297 meters) = 4690 meters per second squared = 4690/9.8 G's= 480 G's to two places
A smaller frame 24" machine has a smaller value of R and thus can have somewhat a higher rpm to have the same G's as a bigger 27" frame machine.
Once up and spinning; the power to run during a spin cycle is paltry compared to the power to run a dryer's heater, thus a long high rpm speed is a good thing to extract water, it cuts the drying time.
haxisfan
Well-known member
G force in V-axis vs H-axis
I always thought and assumed that top loaders had a smaller diameter basket compared to front loaders... anyway after reading your comment I ran to measure the diametre of my below average (by today's standards) 6kg front loader which measured about 47cm (roughly 19") so as you pointed out it's smaller but not by far... so it probably would barely justify a small difference in rpm in order to exercise an analogous amount of G force.
Is the LG 27" frame top loader a conventional washer for the US market... I mean... would a 6kg (approx 13lb) TL washer have a 22" basket as you suggested earlier.
Whoops gotta run... my dinner's ready
I always thought and assumed that top loaders had a smaller diameter basket compared to front loaders... anyway after reading your comment I ran to measure the diametre of my below average (by today's standards) 6kg front loader which measured about 47cm (roughly 19") so as you pointed out it's smaller but not by far... so it probably would barely justify a small difference in rpm in order to exercise an analogous amount of G force.
Is the LG 27" frame top loader a conventional washer for the US market... I mean... would a 6kg (approx 13lb) TL washer have a 22" basket as you suggested earlier.
Whoops gotta run... my dinner's ready
aeg03
Well-known member
OMG, Check out this Indesit machine on the YouTube look I have placed below. I have heard that its also Indesit machine that have this problem in addition to Candy/Hoover. I will never buy Indesit/Hotpoint or Candy/Hoover washing machine. I have an Indesit dryer which seems to be fine.
I have an AEG washing machine from the Electrolux group and it has been fine. When that goes I plan to buy a Zanussi machine with Jetsystem and induction motor. If we fancy spashing out then perhaps a Miele.
I have an AEG washing machine from the Electrolux group and it has been fine. When that goes I plan to buy a Zanussi machine with Jetsystem and induction motor. If we fancy spashing out then perhaps a Miele.
solsburian
Well-known member
solsburian
Well-known member
There is no need to be sorry. I will give them a ring tomorrow and give them an earful (nicely though!).
Dan
Dan
solsburian
Well-known member
Just for comparison, I've recorded what the drum sounds like after the drying cycle:
superelectronic
Well-known member
mystery noise
Dear me, Solsburian, that really DOESN'T sound healthy! Do you think it's the drum or the motor perhaps? Definitely needs someone a bit less clueless on the case. At least it's still in its full guarantee period! Maybe you've just got a wrong'un...
Haxisfan - I know exactly what you mean about the odd choice of spin only cycle on your Hoover. Bosch said in their brochures of the time that "spin only option regulates to 800rpm to protect clothes". How helpful when you want to give your heavy items more of a spin...
I do like the fact that new Hoovers just get on with it when you set the full fast spin: a bit of balancing, a couple of pulses then it's off and away right to the end! 9 minutes isn't too bad I suppose. Waiting 20 minutes for something like a Hotpoint is beyond the joke though...especially if you have something to get on with other than watch a lot of spinning and tumbling! I would always prefer to have both short and long spin options though. And what's with all these rinse programmes that are three rinses and not just one? Who needs that? Odd.
AEG03 - if you were to buy another Electrolux washer I'd stick with AEG and get the 5 years parts and labour guarantee. At least it suggests they think it's going to last that long! There seems to be a suspiciously large number of new Zanussis being dumped...only the other day I spotted one that had been relegated to a back garden. Now there's a brand that's nose-dived...and the basic models have nothing like the smooth, quiet and well engineered spins they used to. That inverter motor would be a must - judging by a couple of YouTube videos I've seen the brush motors sound more like they came out of a mid 1980s Hoover washer!
That video of the exploded Indesit looks bloody scary I must say! What a sorry state of affairs...still, no point getting downhearted. We can't live in the past. Just got to get on with it and make the best job we can with the appliances available!
Nighty night.
Alex
Dear me, Solsburian, that really DOESN'T sound healthy! Do you think it's the drum or the motor perhaps? Definitely needs someone a bit less clueless on the case. At least it's still in its full guarantee period! Maybe you've just got a wrong'un...
Haxisfan - I know exactly what you mean about the odd choice of spin only cycle on your Hoover. Bosch said in their brochures of the time that "spin only option regulates to 800rpm to protect clothes". How helpful when you want to give your heavy items more of a spin...
I do like the fact that new Hoovers just get on with it when you set the full fast spin: a bit of balancing, a couple of pulses then it's off and away right to the end! 9 minutes isn't too bad I suppose. Waiting 20 minutes for something like a Hotpoint is beyond the joke though...especially if you have something to get on with other than watch a lot of spinning and tumbling! I would always prefer to have both short and long spin options though. And what's with all these rinse programmes that are three rinses and not just one? Who needs that? Odd.
AEG03 - if you were to buy another Electrolux washer I'd stick with AEG and get the 5 years parts and labour guarantee. At least it suggests they think it's going to last that long! There seems to be a suspiciously large number of new Zanussis being dumped...only the other day I spotted one that had been relegated to a back garden. Now there's a brand that's nose-dived...and the basic models have nothing like the smooth, quiet and well engineered spins they used to. That inverter motor would be a must - judging by a couple of YouTube videos I've seen the brush motors sound more like they came out of a mid 1980s Hoover washer!
That video of the exploded Indesit looks bloody scary I must say! What a sorry state of affairs...still, no point getting downhearted. We can't live in the past. Just got to get on with it and make the best job we can with the appliances available!
Nighty night.
Alex
3beltwesty
Well-known member
- Joined
- Nov 29, 2010
- Messages
- 1,057
Haxisfan;
RE:
"Is the LG 27" frame top loader a conventional washer for the US market... I mean... would a 6kg (approx 13lb) TL washer have a 22" basket as you suggested earlier. "
The 27" frame LG machine WM2501HVA I have here is a front loader with its 22" diameter drum and 1200 rpm top spin speed.
The new LG's drum is the same diameter 22" as my 1976 Westinghouse 27" frame front loader too, but the old front loader has just a 550 rpm spin. Westinghouse FL machines from roughly 1962 to 1992 use the same diameter spin basket/drum of about 22" in diameter.
I have not measured a TOP LOAD 27" washer in a long time. My gut feel is the drum probably is close to 22" in diameter. Maybe some folks with TL 27" frame machines here can chine in with some data.
RE:
"Is the LG 27" frame top loader a conventional washer for the US market... I mean... would a 6kg (approx 13lb) TL washer have a 22" basket as you suggested earlier. "
The 27" frame LG machine WM2501HVA I have here is a front loader with its 22" diameter drum and 1200 rpm top spin speed.
The new LG's drum is the same diameter 22" as my 1976 Westinghouse 27" frame front loader too, but the old front loader has just a 550 rpm spin. Westinghouse FL machines from roughly 1962 to 1992 use the same diameter spin basket/drum of about 22" in diameter.
I have not measured a TOP LOAD 27" washer in a long time. My gut feel is the drum probably is close to 22" in diameter. Maybe some folks with TL 27" frame machines here can chine in with some data.
Fight for it !!
I hope you will repair it!!
Don"t let the repairman tell you that it is "the right" noise!! Oh I hate poor costumer service, specially when guy comes and "I DON"T KNOW!!!!!!!" - well if he doesn"t know HE should be fired, because HE is the one spitting on Candy/Hoover as manufacturer -- not that your washer has a problem after such a small time, it is not being repaired!
Here story with service is totally different.. come on time, and do it (I remember how they were with my old Candy EXCLUSIVE 5000), always had parts... I really hope I won"t meet them soon though
When it all get"s right, can you please film the drying cycle for me?
Can you now describe me it? Are there spins in the drying cycle, distributions, how are tumbles? everything 
I hope you will repair it!!
Don"t let the repairman tell you that it is "the right" noise!! Oh I hate poor costumer service, specially when guy comes and "I DON"T KNOW!!!!!!!" - well if he doesn"t know HE should be fired, because HE is the one spitting on Candy/Hoover as manufacturer -- not that your washer has a problem after such a small time, it is not being repaired!
Here story with service is totally different.. come on time, and do it (I remember how they were with my old Candy EXCLUSIVE 5000), always had parts... I really hope I won"t meet them soon though When it all get"s right, can you please film the drying cycle for me?
Can you now describe me it? Are there spins in the drying cycle, distributions, how are tumbles? everything
solsburian
Well-known member
called Hoover this morning and they said they would send some one else out, only to be told that there was only the same guy in our area.
He came out straight away (I missed him since I was at work but my partner was off). Unfortunately, he came mid way through a wash cycle when the noise subsided.
However this time he did actually take the machine apart and checked the concrete block, checked the heater and then the drum. Again he couldn’t find anything wrong but he now suspects there is perhaps something caught in the inner/outer drum, but he can't be sure. Strangely the suspension sounds a bit quieter now that he has tinkered with drum.
Unfortunately he didn't do anything else as he didn't hear noise (ignoring the fact that he did hear it yesterday!).
As soon as the noise comes back we have got to ring them up again and they will come out.
Lets hope it's 4th time lucky!
He came out straight away (I missed him since I was at work but my partner was off). Unfortunately, he came mid way through a wash cycle when the noise subsided.
However this time he did actually take the machine apart and checked the concrete block, checked the heater and then the drum. Again he couldn’t find anything wrong but he now suspects there is perhaps something caught in the inner/outer drum, but he can't be sure. Strangely the suspension sounds a bit quieter now that he has tinkered with drum.
Unfortunately he didn't do anything else as he didn't hear noise (ignoring the fact that he did hear it yesterday!).
As soon as the noise comes back we have got to ring them up again and they will come out.
Lets hope it's 4th time lucky!
haxisfan
Well-known member
Hi 3beltwesty... thanks 4 shedding light on that... I see your point. Yes, here in Europe as you're surely aware, it's rare to find a washer with a larger frame than 24" (60cm width) and there's a tendency to play around a lot with depth as you can easily find 16" deep washers or even 13" in some instances as opposed to the conventional 21-24"... although that would defeat the object of stacking a larger appliance on top. Yet I have seen some bigger than average frames (a Samsung model I think and a Hotpoint-Ariston Extendia) but I wouldn't know their precise dimensions. Now I'm even more curious about the diameter of a TL spin basket and... being aware of the fact that you're more likely than me to see some around I find it difficult to ask you to go pay your friend's a visit just to measure their washer's inner basket... maybe you can tell them... hey... long time no see... and then head for their laundry room
SuperElectronic... as for that 3 rinse programme you mentioned... my exact feelings! Although I addimittedly used it once as I deliberately closed the water valve during a wash cycle and the machine aborted the programme and signalled an error code at the start of the rinse cycle: reopening the water inlet was pointless so I was compelled to start a new programme. I'd have loved the idea to have 1-rinse only option but this once again was only available in their washerdryer range (I never understood why they gave all those potential extra cycles to washerdryer customers).
Take care every1 ;-)
SuperElectronic... as for that 3 rinse programme you mentioned... my exact feelings! Although I addimittedly used it once as I deliberately closed the water valve during a wash cycle and the machine aborted the programme and signalled an error code at the start of the rinse cycle: reopening the water inlet was pointless so I was compelled to start a new programme. I'd have loved the idea to have 1-rinse only option but this once again was only available in their washerdryer range (I never understood why they gave all those potential extra cycles to washerdryer customers).
Take care every1 ;-)
one rinse for washer dryers only...
They gave one rinse for washer dryer only, because they suspect that people will use that one for rinsing out the fluff, so no water-waisting
Solsburian, again, fight for it!! You know my Aqualtis hadn"t be repaired for 45days(idiotic law that says that you first need to wait 45 days, so then report them) when we reported them they were MORE than insolent to us!! I was there shouting (and they were shouting at me too) for 20 minutes.. I literally lost my health that day (Aqualtis-trauma lol). The story added because sew them, and emediatley when they recived it, they called us and immediatley gave us our money back.. We didn"t wanted to have ANY contact with them.. I just hate that you have the same experience buy Hoover - that"s the problem - repirmans are literally damaging the whole brand.. if your machine was repaired as it should, your oppineon wouldn"t be as bad as it is now
Can you describe me the drying cycle please?
They gave one rinse for washer dryer only, because they suspect that people will use that one for rinsing out the fluff, so no water-waisting
Solsburian, again, fight for it!! You know my Aqualtis hadn"t be repaired for 45days(idiotic law that says that you first need to wait 45 days, so then report them) when we reported them they were MORE than insolent to us!! I was there shouting (and they were shouting at me too) for 20 minutes.. I literally lost my health that day (Aqualtis-trauma lol). The story added because sew them, and emediatley when they recived it, they called us and immediatley gave us our money back.. We didn"t wanted to have ANY contact with them.. I just hate that you have the same experience buy Hoover - that"s the problem - repirmans are literally damaging the whole brand.. if your machine was repaired as it should, your oppineon wouldn"t be as bad as it is now
Can you describe me the drying cycle please?
aeg03
Well-known member
I dont think that Candy/Hoover engineer is the only one being negative to the machines he repairs. The engineer who came to look at my AEG in 2002 was quite negative towards AEG washers and suggested purchasing an LG of all machines!
Its always a different story behind the scenes. I work for a company that is known for making quality, reliable vacuum cleaners and other products, even our engineers who repair our machines are negative toward our products, its because we see what customers don't so I suppose the engineer can shed some light on problems with products if he/she has to deal with them everyday.
That noise doesn't sound very good so I wouldn't accept that from Candy at all because it could be a sign of a problem that could escalate to something bigger.
Its always a different story behind the scenes. I work for a company that is known for making quality, reliable vacuum cleaners and other products, even our engineers who repair our machines are negative toward our products, its because we see what customers don't so I suppose the engineer can shed some light on problems with products if he/she has to deal with them everyday.
That noise doesn't sound very good so I wouldn't accept that from Candy at all because it could be a sign of a problem that could escalate to something bigger.
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