R.I.P Hotpoint

chestermikeuk · Feb 16, 2009

Hhmmm

Hi Bert , can only comment on sales the past year myself, (yes The Washing Machine Place is my business), feedback I`ve seen on here, some very interesting national sales figures and the fact that the factory build is always on catch-up.....similar with Hoover visions.....big seems to be what people want........so hardly limited sales one thinks!!!

Not sure what you mean about the Aqualtis range in the C`s....r u saying they dont have any on display??? probably because ther`yre all sold!!! they still carry all the stock lines...all available on-line!!

As far as company service goes you would be hard pressed across all laundry manufacturers to find what Hotpoint do as far as customer satisfaction goes;

From warehouse stock to home delivery within 3 days
Delivered by Hotpoint crew & vans, smart gear, clean vans
Delivery teams arrange time slots to suit customers
Customers phoned & txted afternoon before to confirm times
Can install & remove old machines
Register on-Line
Book service calls on-line/phone/mail
Download Instruction Manuals
Optional service warranties

Believe you me you would go a long way with a lot dearer machines to get the service levels that I`ve seen & appreciate of late!!!

Are you an engineer or sales perhaps?? would love to know more about you and your collection!!!...Cheers, Mike

ronhic · Feb 16, 2009

Having never owned one....

...I have to be guided by what owners and consumer magazines report...

There are obvious fans for various brands here...and my belief is that is a good thing. If a machine does its' job well for you, then that is what matters.

When we look to replace a machine, we look at options that suit and normally start with the brand we are replacing if we have been happy with it.

The Aqualtis range are sold here badged as Aristons and from what I can tell, there are more and more Hotpoints in the UK (the HVL241 and BWM129 are 2) that are machines I would recognise also as Aristons.

I have avoided Ariston in Australia for several very very good reasons.

- I know 3 people who have had nothing but trouble with their Aristons. One has been replaced under warranty.
- Only sold through one supplier...Harvey Norman/Domayne
- Service is poisonously expensive
- Our consumer Magazine - Choice - based on owner feedback have Ariston at 77% reliability (Bosch 97%) meaning that 23% of all people with Ariston washers who reponded have had to have it looked at in the previous 12months.
- only 62% 'would buy again'. 29% said 'too expensive to repair'. This compares to Miele at 97%

Both the above statistics are the lowest on the list.

I like the look of the machines and they appear to do a good job, but from my point of view, I could not ignore those statistics/feedback.

hooverkeymatic · Feb 17, 2009

I didnt know they sold Ariston in Australia!

The only reason why we are not getting the Aquatlis is because there is more to go wrong but i really like it.

bertrum · Feb 17, 2009

Hi Chestermikeuk
I was not disputing Hotpoint's customer service and after sales service comitment.

Having worked for one of the big C's (as you put it) the sales of Aqualtis compared to the others in the range is small.

Quite honestlty as a service engineer if you think the latest crop of inde-merloini appliances are well engineered compared to others in the market then you obviously can't have a lot of engineering knowledge yourself or are just wanting to get a sale and I wont waste my time trying to pursuade you otherwise. landfill.

Anyway on a different note, I have a small collection of appliances which I have collected and I will upload as and when I sort out my digi-cam. Have you any pics of those you listed?.
regards
bertrum

chestermikeuk · Feb 17, 2009

Hotties...!!!

Just for clarification what I said was that the latest range of Aqualtis & WMD machines are proving more reliable than the previous models such as the WT & Aquarius ranges!!! Hotpoint that is....simply offer good value for money at the moment!!!

Well engineered domestic washing machines today would be V-Zug, Miele & MaytagAsko, a different build quality altogether!!!would you have experience of these brands as an engineer, we are always very interested in hearing all opinions and issues arrising with service calls etc...

"Have you any pics of those you listed?." not sure what you mean??

Looking forward to seeing the appliance pics and hearing more about the service calls you do!!! possibly after you`ve dropped the attitude, filled in your profile to give us a better understanding of what you like & collect, and found time to sort out your digi cam!!!

bertrum · Feb 17, 2009

Hotties!

"Have you any pics of those you listed?." = I meant the machines you have.

"possibly after you`ve dropped the attitude!!"

I don't have an attitude thanks Mike and I didn't join this site to get into a confrontation with charliechesteruk about the merits of the latest range of Hotpoint washers.

You may think Hotpoint are good value for money at the moment but most informed people working in the service trade know different.

As for looking at Miele and Asko, yes I regulary look at these appliances, looked at an Asko today in fact,(never looked at a V-Zug appliance).

dyson2drums · Feb 17, 2009

Personally i would say hotpoint are good value for money! Its a well trusted brand, many of my cosins and relatives have got hotpoints, such as the wma76, wf540, wt540 wma32, wf541, wf860, wt 960 x2, wf740, wf640, wt761. many more. Everyones is happy with theres so far, and i'm sure will be. I've got the wma 58.

Everyone is happy and so far had no problems except minors like filter needs cleaning etc.

paulinroyton · Feb 17, 2009

My Baby

This is my Hotpoint Aqualtis AQXXF149PM. I bought it when they first came out. It does live up to its name, super silent. You can hardly here it spin even on the 1400rpm. The only downside is, it takes 2.23mins to complete a 60c wash, 2.07 when you use time saver, 2.39 when you use extra rinse. The coloureds 40c takes 1.35 mins, or 1.23 with time saver. It has a 30c quick wash, I would prefer 40c for this.