I Hate It!
Several years ago, I had occasion to call Swing-A-Way's corporate headquarters in St. Louis. I had found a 1967 Sears Best wall-mount can opener in a thrift, and I knew from the design of the can magnet that Swing-A-Way had made it. The can opener was missing its wall bracket (ain't it always the way?), and I was trying to get a new one.
Lorraine in Customer Service knew exactly which model I was talking about, and told me that I had a very good can opener there. She told me there were only a few brackets left in stock, and quoted me the price. She also asked if there was a small pin on the bottom of the unit, near the rear. Hearing that there was none, she made sure I understood that I needed a new one (it holds the can opener in position on the bracket), and that I'd need to order that, too.
I sent off a payment, and within days, the bracket arrived- for a can opener that was over thirty years old! It was a textbook example of excellent consumer relations and customer service. I am sad to hear that Swing-A-Way is shifting operations to China, and I hope Lorraine's next employer knows how lucky they will be to have her.