"If it does prove to be a supplier problem or one based at Menu Foods itself, I hope that someone will focus on how it happened. It could be a misunderstanding or mishandling on the part of some overworked, underpaid, badly trained employee. I have a saying: "You can't run a million-dollar business with minimum-wage minds". American business keeps forgetting that real quality and trustworthiness can be accomplished only with well-trained, well-paid, highly motivated employees. Every day, your life is in the hands of badly-paid, poorly treated, highly disgruntled people..."
this quote reminds me of the story about one of the astronauts who, just before the rocket was launched, reminded himself that every nut and bolt in that contraption was supplied by the lowest tenderer...
You pay peanuts, you get monkeys.
My partner and I have stopped buying a range of biscuits (cookies in USA) that were made in Melbourne, the factory was closed by the manufacturer, Kraft, and production was moved to China. The packaging is identical, except for the fine print, "Made in China for Kraft Foods, Fishermans Bend, Victoria, Australia." The original factory was at Fishermans Bend.
Chris.