Samsung Gas Range Woes, and Need a New Gas Range. Advice?

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gredmondson

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I really liked my boyfriend's Samsung gas range bought in 2015. I liked the variety of burner sizes, from simmer to super big, the spot on oven, the three oven racks, one of which was on ball bearings, the proofing oven option, the continuous burner grates, the touchpad--really, there was nothing I did not like.
And then the oven would not get to temperature. It cost $240 to have the oven igniter replaced. That made me think about doing a super cleaning job on it, so at the end of the cleaning, I removed the knobs and got a cloth dampened with hot water and Dawn on the knob faceplate. I had done that just a few other times.
The next day, Thanksgiving, with a turkey in the oven, the valve to the front left burner wouldn't turn easily. I applied some strength, and it worked. The next time, though, after turning it on (and this is the second largest burner on the stove), it would not turn off. So to finish the Thanksgiving cooking, we had that front left burner going full blast.
When we finished the cooking, we turned off the gas to the stove. We have not used it since then, and we have been cooking on a hotplate and with the microwave.
The appliance repairman showed me that the screws around the front right burner would not budge, and the top has to come off to get to the valves. For three days I applied penetrant to the three screws, and he came back yesterday. He says drilling out those screws will destroy the base of the burner, and to replace that along with the valve would be about $900.
So we need a new 30" gas range. I want one with convection, at least one big burner, oven broiler, and a bread proofing oven option.
I loved that Samsung, but feel wary about that brand now. And when I called Samsung for repair, it was five days before they called me back--when they guaranteed that they would call be within 48 hours. We had found an independent repairman before that.
I like the bright blue LG oven, and a Kitchenaid I saw at Lowes looked good. Do you have any brand advice? Are all the middle brands using valves and igniters from the same source? Is needing a repair after five years to be expected?
George
 
I desperately wanted a Samsung stove full of bells and whistles but at the time my budget didn't allow me.

I ended up getting a Kenmore Elite at Sears Outlet. It was brand new in box (they had several units, idk why).

I was sure it was going to be "ok", not the best thing ever but also not miserable.

It has convection, probe, a warming drawer, griddle burner, broiler, self cleaning.

It turned out it really surprised me. It's zillions of times better than I could dare to expect and the only thing I didnt lake was the black painted top.

If there's a fire in my house I'd probably die trying to save the stove, because I actually love it everything in it is simply right and I mean it.
 
Samsung

Sorry to hear of your troubles with Samsung. My parents have a similar Samsung stove and have also already had issues within 3 years. The control board fried probably due to the oven vent being right below it. My dad went ahead and bought 3 new control boards to keep them on hand in case they become unobtainium in the future. Such a nice looking unit, but the quality seems to be quite bad. It replaced a Lady Kenmore from 1988 that worked without fail for 29 years. Finally the burner in the oven began rusting out and having some issues.
 
Best Gas Range

Get A GE

 

That said keep in mind that gas ranges are the most troublesome major appliance, none are truly great.

 

Keep it as simple as possible, but get a SC oven, avoid dual power burners, ball bearing racks, even convection does very little on a gas oven as you already have a lot of air movement in any gas oven.

 

John L.
 
George,

I think he means "self-cleaning."

Sorry I can't offer any advice, I've used an electric range my entire life, although I understand the appeals of a gas range. I had one modern electric range with a control panel, and it got fried during a power surge, so the whole range went out the door. No more electronic wizardry for me - give me a dial and knobs any day!
 
Friends don't let friends buy Samsung appliances. Unbeknownst to me, my sister bought a SS fridge when she moved into her new house. She had continuous problems with it. I didn't find out about the fridge for several years until she was at wits end with frustration. She said she new she should have checked with me but she didn't.
 
Kevin I’m totally with you about electronic controls on an electric stove.  We had a Maytag slide in smooth top with electronic controls.  Just after it was out of warranty and I ran a SC cycle the next time I tried to use the oven all I got was error codes.  The board had gotten fried from the heat of the SC cycle.  

 

It was going to cost over $300 for the board plus labor.  We got rid of it and that was the end of SC ovens and electronic controls for me.

 

The old style knobs are so much better and cleaning the oven twice a year isn’t a big deal for me.  The BOL GE electric stove we now have is almost 4 years old, no problems, works every time and it should last us for the rest of our lives.

 

Eddie
 
GE Artistry range is reliable...

It is similar to a low price GE range still available today, but with white plastic knobs and no clock.  It is not a self clean oven, but I find it not hard to keep clean.  There is just a simple knob in the middle and the broiler is down on the floor, so I often have to sit on the floor to use it, but I think it should be reliable because it is a simple hydraulic thermostat with no electronics at all.
 
Does it have to be brand new?

Perhaps look into something used, but higher end, and perhaps you will find something of better quality than what you can buy new. I doubt you will find any new self cleaning gas range that doesn't have electronic controls.

Samsung, LG, et all look nice but I couldn't bring myself to pay those prices for something that will end up costing a lot to fix.
 
Agreed about Samsung across the board, so to speak.  My buddy has a superpowered SS Note 9 phone for gaming that developed problems after they pushed out a software upgrade last year and it took months worth of calls for him to get anyone at Samsung to accept responsibility and arrange to have the phone sent back to them for a complete reprogramming or whatever they do.  

 

Having witnessed this and read about many problems with Samsung appliances here, I won't ever consider buying anything they make.  Buy Samsung and you'll get Sam-stung.  That's about the only guaranteed circumstance you can count on from them.
 
I can't speak to gas specifically because I've always had electric or induction. However, I second John's recommendation - GE makes an outstanding range. I've had four over my lifetime, two standard electric and two induction. Have never had a single problem with any of them and they are terrific bakers, simple to operate/keep clean and seem very well built. I've used modern ranges of other brands, specifically Maytag & Frigidaire and they didn't hold a candle to GE.

My mother, an avid baker, had a S/C GE gas range she bought in the 1990s and she loved it. She replaced it with a JennAir (that probably cost 5x as much) when remodelling and she hated it.

If you do get a self clean GE, get one that has the nice self cleaning oven racks. You don't have to worry about them tarnishing in the self clean cycle or cleaning by hand.
 
@ DADoES

It's made by Electrolux.

It has electronic controls (backslash, oven is 100% controlled by the touch panel.

I run the SC cycle at least once a month (sometimes twice a month) because I'm completely OCD about dirty ovens. If I see a tiny drop of anything, you can be sure I'll run the longest SC cycle possible.

No issues at all, it just keep going and going and going. IDK what my life will be when it dies because I know it's nearly impossible to find a modern appliance that is so reliable and performs so well.

Note to add: I was pissed off when I unboxed it and I saw it was made by Electrolux. Since I left the company, I run away from anything made by Elux.
 
Mine and my mother's Frigidaire gas ranges have been fine for several years now.  Mine is a 5 burner self-clean (which I never use) and hers is a 4 burner self-clean with convection (which she never uses either function).  Heck, I went almost 10 years and just last month or so used fume free oven cleaner overnight.  We don't use the big oven that much.
 

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