Samsung Top Loader Very Loud during Spin Cycle

[JamesT5000]

I own a Samsung WA40J3000AW/A2 top load washer that is very loud during the spin cycle. It sounds like a jet engine is taking off and it’s loudest on full speed.

I can’t find any bearings or transmission on the dialogue so is it the motor that’s the problem? It definitely sounds like bearings as it’s extremely loud during spin cycle. I look at the parts for this thing and I don’t see any bearings or transmissions listed for this machine. I spin the drum by hand and I can hear a noise. I know it’s not suspension rods since it’s not banging.

It’s so loud that I can hear it throughout the house. When I look up “Samsung washer bearing replacement” it only shows those for front loading Samsung washers. The machine roars loudly during any spin cycles.

 

[DADoES]

The (basket-spin) bearings presumably are part of the clutch(/transmission) assembly.

https://www.appliancepartspros.com/samsung-assy-clutch-hudson-dc97-16984b-ap5967012.html

 

[henene4]

Yes, DC97-16984B would be the part in question.
Prices start at north of 200$ for the part.


If the machine has warranty, of course, use that.
If the machine isn't terribly old and you can do the job yourself, it might be an idea to replace the part, if you like the machine otherwise.

However, if it's somewhat older or you'd have to pay labour charges, given the equivalent replacement is in the 600$ range, I don't see much point fixing it.

 

[phillymatt53]

I own a Samsung WA40J3000AW/A2 top load washer that is very loud during the spin cycle. It sounds like a jet engine is taking off and it’s loudest on full speed.

Have you heard about the Samsuck washer that launched it's spinning tub full of clothes right through a homeowner's wall?

 

[whirlpool862]

I’ve heard reports of Samsungs exploding and banging but I’ve never seen a top loading Samsung with noisy bearings. That’s a new one. Usually when I see something that says “Samsung washer sounds like a jet engine” it’s a front loader.

 

[henene4]

That's actually a very good observation - we've basically heard every failure mode of most washer designs on here.

A Samsung TL with a bearing issue really doesn't come to mind...


The exploding Samsung TLs have been recalled though.
There was pretty good evidence what the issue was and what had to be done.

I still wouldn't really recommend a Samsung TL without context, but exploding should no longer be an issue...

 

[phillymatt53]

The exploding Samsung TLs have been recalled though.
There was pretty good evidence what the issue was and what had to be done.

I still wouldn't really recommend a Samsung TL without context, but exploding should no longer be an issue...

Nevertheless, things like that cement a poor reputation for a brand's products.
With the birth of the internet with its apps and discussion/opinion websites, this can cause a major blemish on a company.
Which it has.

I've chcked out sites like the Better Business Bureau, Ripped-Off.com, and other "complaint" websites.
And Samsung ain't looking too pretty to me.

And me being a professional, running a repair shop, my own experience with Samsung Tech Support has been utterly annoying - the people there are ignorant and frustrating to deal with.
When reaching out to them a while back, for a commonly known issue with their tv sets, I was treated with snotnose creeps with attitude issues.
They refused to give me tech support on a customer's set, which I then had to relay to the customer, who became extremely agitated.
And a website based on class action lawsuits is loaded with hoards of Samsung complaints. - too many to read!

And it's not just my opinion, because the many professional repair techs that I've gotten to know through our own information-trading websites have also expressed the same treatment by Samsung.

So, anybody who attempts to "stick up" for that lousy greed-driven company can tout whatever they want, because I know better.

 

[henene4]

I could go on about selection bias on review boards, or how just looking at BBB cases without context of how f-ing big Samsung is makes that a very awkward point, but you know better, you say...

Just 2 things:
1. Why do you quote my post that specifically says I would NOT recommend a Samsung washer without context to bash them? If the washer is free and it runs a few months, go get it, even if it's a Samsung...
2. Samsungs consumer electronics division has sales in the region of several billions per quarter and they have been for a decade or more consecutively. If all their products were immediate garbe as you describe them, by now, everybody who ever had a Samsung product would have stopped buying them and they wouldn't have much of the population left to get through...



I just hate lack of nuance on in the internet today...

 

[phillymatt53]

I could go on about selection bias on review boards, or how just looking at BBB cases without context of how f-ing big Samsung is makes that a very awkward point, but you know better, you say...

Just 2 things:
1. Why do you quote my post that specifically says I would NOT recommend a Samsung washer without context to bash them? If the washer is free and it runs a few months, go get it, even if it's a Samsung...
2. Samsungs consumer electronics division has sales in the region of several billions per quarter and they have been for a decade or more consecutively. If all their products were immediate garbe as you describe them, by now, everybody who ever had a Samsung product would have stopped buying them and they wouldn't have much of the population left to get through...



I just hate lack of nuance on in the internet today...

It's not that "I know better" as you say.
It's merely what experience I've seen and heard from reputable sources, along with my own findings as a professional servicer.
And I've spoken with my neighbors recently who've also had Samsung appliances put out for trash because of being beyond repair - at only 4 years old!
A $700 washing machine, and a matching dryer both not worth repairing is certainly not representative of a quality brand.

Indeed they've become a huge corporation that couldn't care less about their reputation.
Their high prices on the, in my opinion, garbage, is a reflection upon their aggressive advertizing costs.
Circuit City and Best Buy, among other stores, are lined with their products the minute you walk through the door.
Their TV ads are also full of hype that turn my stomach and make me hit the mute button,