You know, the more I think about it, the madder I get... They want us to take the model stickers off, cut the cord, and send it (the cord and stickers) to them in an (at least) prepaid envelope, and they will send a $75 k-mapart or sears gift card, plus $25 towards a new dehumidifier (from sears or k-mapart only of course). I can tell you this right now, our dehumidifier was far more than $100 (50 pint capacity, electronic controls), and had it not been for their shoddy quality, would still be working fine. They expect us to go spend more money at their stores to replace the dehumidifier that could have burned our house to the ground and/or killed all of us (it was always left on when we left or went to bed, and I don't know how many times I fell asleep to the buzz of the compressor running in the basement, directly below our bedrooms and any hope of exit in case of a fire) , with another one that will likely have the same recalls a few years down the road. Who knows if we will be lucky with the next one or if that one will actually catch fire? Whatever happened to using things for years until they just flat gave out? Now it's use it for a few years until enough of them catch fire to warrant a recall, and scrap it for another one that will have the same problems a few years from now. Am sure sears will be getting an email before this is over.