Speed Queen AWNE92SP113TW01 Impressions(Sorry Long Post)

[criswan]

So I might take some heat for this post, especially as a newcomer but I felt that my input might be important for anyone considering a Speed Queen that hasn't done so before.

We are a dog rescue family and do a lot of laundry. On average between 15-20 loads per week. In the past 10 years we have owned 7 plus laundry sets at 3 different homes. We either outgrow them or find that they are wholly inadequate to our needs. I have been a lurker on here for most of that time. I also occasionally comment over on the "other" site and the sister vacuum site.

Recently we made the family decision to remodel the laundry room finally and that our Maytag Maxima's were not cutting it with their long wash and dry times. There is no quick wash or express wash for small quick loads which I didn't know when we ordered them from Whirlpool. I talked to our local appliance dealer after reading years of praise about the Speed Queens and she sold me on a set of the 9 Series electronic units. We waited about 6 weeks for them to come in and they were delivered about 2.5 weeks ago. This is where the story takes a turn.

The machines are really well built and beautiful. I was quite taken by them. I don't understand why they used a plastic membrane touch pad on both the dryer and washer as it will wear out eventually but that would be my only design comment. As for the dryer, good product. Quiet and dries decently and without furnace like heat. I cannot say the same for the washer. The washer was a nightmare from day one. The install tech ran a quick cycle to test it and left. I noticed, after he left I through some Dawn dish liquid in and started the degreasing, that there was a rattling noise in the washer. It only got worse near the spin. I caught up on our saved up laundry and called the retailer. They sent a tech right back out and he pulled the front and found that there was a set of missing washers. He said he would call Speed Queen and see what had to be done but the last one that came out like this they had to take into the shop and rebuild it. I told him I just wanted the machine replaced since it was built wrong, there was no telling what else might be wrong. He said he would confer and get back with me.

Fast forward 4 days through the weekend and the retailer called to say that Speed Queen denied their request for a replacement and that they would have to rebuild it with a kit they were sending. I said fine but that it was a one and done thing, if this did not fix the problem then I would send both units back and be done with Speed Queen. The washer by this time was screeching during the spin cycle in addition to the "bike chain rattle".

I posted on Speed Queen's Facebook and inquired as to if there were anyone else having issues with the new models and express my disappointment. Their reply was curt and basically said, " Our product is good, you will get a warranty repair and like it." I also mentioned the amount of laundry we do and that we do dog rescue. The rep from Speed Queen proceeded to call my retailer and complain about my post. They wanted to know if we were running a business at home and wanted the retailer to make sure they let me know that that voided our warranty. When my retailer delivered the message, I told her to come pick up the SQs as I don't deal with companies that deliver threats to their customer base. She assured me that she explained that we did rescue and that it was not a business and said that Speed Queen is always this arrogant but they always fix what is wrong.

Fast forward to last Friday. The techs come out with the kit to rebuild the washer. They said they didn't have to take it into the shop as they found a way around it via Speed Queen's help. After about an hour, they fired up the washer and guess what... still rattling and still squealing. After closer inspection it was deemed that the idler pulley assembly was bad and the basket was not seating itself properly. They said they would talk to Speed Queen and then get back with me.

I promptly called the retailer and asked them to pick the machines up. I am done. Though the efficacy of the machines were good or better than most, I cannot sacrifice my own business morals for a machine that washes faster and with fuller water levels. I think Speed Queen is probably a fine product but had this been almost any other company they would have replaced it out the door and took it back to the factory to study what went wrong in manufacturing. Instead they argued and became arrogant and it cost them a customer. We are done with Speed Queen.

 

[user 3941]

That seriously sucks. Just goes to prove that companies are all about money. What surprises me is the attack on you from them to your dealer. Very poor customer service.

They make great products no doubt, but obviously they aren't "all that" like some think they are.

 

[imperial70]

I can seriously tell you

Criswan,

 

I can seriously tell you that I have always been concerned with Speed Queens build quality. Washing machines should not have to have grease removed from them.  Stickers should be aligned properly.  Whirlpool, Frigidaire and GE have always done these things properly.   The ADG3LR dryer I have is horrible drum quality.  Galvinized steel like in a garbage can.  For the money the Whirlpool dryers come with a nice finish.

 

Although my machines work as expected fit and finish is not the highest.  I think you did the right thing.

 

Speed queen sucks. Very expensive and not built like they should be.  Heavy and solid isn't always best quality.

 

A hunk of steel can be heavy and solid.

 

[ea56]

This post and others that I have read about new owners experiences with Speed Queen does cast some doubt about the quality of their products and most certainly about the quality of their customer service. This isn't the first time I've read about people having problems with the idler pulley on a brand new machine. Doesn't say much for Speed Queen quality control. I sure never have had any problems like this with my GE. My GE has a stainless steel tub, I certainly didn't have to remove polishing grease from the tub before I could use it, and neither should any new Speed Queen owner have to do this. Just another example of low quaility control on Speed Queen's part.[this post was last edited: 4/18/2015-11:07]

 

[combo52]

New SQs

As I SQ Dealer I am going to say this is mainly a CUSTOMER PROBLEM, you should of just kept using the washer and if the noise persisted called for service after a few weeks, a lot of SQ TL washers have a rattling sound associated with the idler pulley that goes completely away after a little use, ALSO there was no reason to be pre-cleaning the washer tub, there is nothing on these machines that will harm your laundry. We have delivered and installed over 400 SQ TL washers and never had any problem with anything getting stained or ruined from the factory coating left on the washers basket.

 

I will also say your DEALER did not handle your concerns well, but in the long run this dealer and SQ are better off without you as a customer, you can't please everyone I would suggest a new pair of Chinese Samsung's, Good Luck.

 

[logixx]

What will you replace them with? With the amount of dirty laundry you are doing, a commercial set probably makes sense. Doesn't Whirlool sell direct drive units under their commercial label, which should be equally fast and (hopefully more) durable.

 

[washerdude]

Whirlpool did. But now the premise direct driven ones are no longer in production and even the coin op ones too. All you can find are the crappy belt driven ones. At this point after reading the OP. I really hope whirlpool rises up and brings back "modified" direct drive washers.

 

[criswan]

in Reference To Combo

The grease was inside he drum as the delivery tech took his rag out of his pocket and wiped the drum to show me to use a degreaser or dish soap in the first hot load and then wipe thoroughly with a garage rag. His wipe revealed a dark brown residue covering his rag so unless he is a sleight of hand magician there was something in there.

The dealer bent over backwards to please me even though the machines were obviously faulty. I can tell you that the dealer who sold us our machines is one of the top dealers in the nation. The owner even recommended that we return them after "Speed Queen's fix" didn't work it out.

I am not going to buy a product and rely on a company's self inflated reputation to back up an obviously miss manufactured unit. We buy almost all high end appliances and products in our house and believe me, had this been a Reliable Steam Iron, a Technivorm, or Sebo vacuum, it would have been replaced no questions asked.

We went and looked today and we are simply going to rely on two sets of machines. We are going to move the Maytags to the basement for dog laundry and then add a set of Kenmore 700 Series HE top loaders to the laundry room. They are the brand new Whirlpool manufactured units and then we added a 5 year extended warranty through Square Trade. The Express Wash takes 38 minutes on average and can even have softener added as an option which adds a deep rinse. I'll start a new thread with impressions once they are fully in.

 

[gusherb]

If the dealer was any good shouldn't they have offered to swap the machine out on their own and not even deal with SQ? I mean the thing was JUST purchased, right?

When I got my AWNE82 I followed the instructions to spray the basket with my "favorite" cleaner and wipe it down prior to first use, and then just for safe measure I also ran a hot wash with detergent and then wiped it down one more time. The residue wasn't all that bad and honestly, nothing I wouldn't expect.

 

[mrb627]

Dealer Fault

Dealer should have swapped it without question. The dealer failed and lost a sale.

Definitely keep the Maytags in working order. You'll be glad you have them at some point.

Malcolm

 

[criswan]

In the end the dealer offered a swap into either another 9 series or one of the AWN542s but I declined as the Speed Queen's antics had left me with a bitter taste for their products. I get why they didn't to begin with as Speed Queen was not going yo reimburse them for a swap. Being a long time sales manager myself, I completely get when the manufacturer leaves you hanging.

We looked at the Cabrio 8500, the LG top loaders, and the Kenmore Elite front loaders. Unfortunately the Whirlpool did not have the 4 way recirculating spray like the Kenmore, even though they are basically the same machine, the LG just wasn't impressive at all, and the front loaders were too wide for our space. :-( I would have loved the sub 30 minute quick wash.

As I said, the Speed Queen's are nice machines but I don't think they are the begin all, end all that they are made out to be; especially when extended warranties are so affordable and the cleaning ability of the HE machines, top and front load has improved so much.

 

[stainfighter]

@combo52

@combo52,"Mainly a CUSTOMER PROBLEM..you should have kept using them"...really? Spend over $1,600 then, after 4 days of use, put up with rattling and squealing? So, you never offer one of your customers a swap, they have to just put up with that??

 

[murando531]

Just make sure any videos you took of the issue are "indeed real". *points awarded to anyone who gets the reference.

To hear it from John (combo), ANY issue had with ANY machine is instantly user/customer fault entirely, and you should just deal with the fact that you paid for a $1000+ machine/machines, even if it is screeching and banging like a prison inmate, and that the company should "have never" replaced any parts on it in the first place. Not sure how that can be considered customer service in any capacity, and if it is, perhaps that's why there are so many problems with the appliance industry nowadays.

I'm sorry this happened to you criswan, and I know how difficult and frustrating it is to battle with a company over something like this, especially when the machines practically still have the smell of the foam and cardboard on them that contained them. I must say I'm disappointed to hear how SQ handled the situation, because it wasn't professional at all, especially considering that I don't really think they have the room to just throw customers away in the heat of competition with the leading companies. You'd think that if an obnoxious noise like that is such a "common" issue with a brand new machine out of the box, they'd maybe figure out a way to "break it in" before the customer has to endure it. I'd be embarassed to show my family a beautiful new machine that I'd hyped up so much, only to have to explain why it sounds like it does, and have to say "oh, it should go away in a matter of days, or weeks, maybe months, but it's 'supposed' to go away".

Hopefully the Kenmores turn out to be a great replacement, and I'm sure everyone here including myself will be eager to see how they turn out, being such a recently launched product design. Good luck with everything!

 

[arbilab]

Marty Moose voice: "Sorrrreee, ahug ahug ahug".

There's no skuse (Ricky Ricardo voice) for shipping new machinery making apocalyptic noises. You don't tell customers "wait and it will go away", you tell engineering to fix it so it doesn't ship that way. How big a 'DUUHH' is that?

There's also no skuse for laundry machinery requiring cosmolene coating to A) not corrode in shipment and B) require the enduser to remove it. In my entire 60yr 'career' with appliances I've never heard such a thing.

I think Speed Queen is taking the "Queen" part too literally. ESPECIALLY when their official response to a customer complaint is a blame/threat. What, like "Buy our shit because it doesn't stink and if it does it's your fault"?

That's as good as Whirlpool's "We own or import most junk you can buy so it's our junk or the highway". Or GE's "Don't come whining to us, we just lease the badge". Or.... Or....

RE: membrane switches. My 33yo microwave switch panel still works perfectly. It's not the concept, it's the execution.

 

[henene4]

Thanks for the points

"There was no reason to preclean the tub, there is nothing on that machine that could harm clothes!"
I just tryed to wrap my head arround that statement and broke my self while trying to do so.
First: That has really NO connection WHAT SO EVER to the results of the user experience.
Second: If you can whipe of a brownish film of the inside of the washer basket, sure your laundry can do so as well.
Third: There is alwaays a reason to run a first, empty cycle. Not only is it one of the best parts about getting a new machine, but keeping in mind that any washer of any quality I have met so far was wet-tested at the factory, I wouldn't want to have any of that water in my clothing.
Conclusion: If you say that move wasn't needed, even if it would have any connection to the main topic, I would never buy any applaince from you. Not ment offensive, but serious.

 

[angus]

This is quite a conundrum. I have to say that I would never accept that I would have to use a new appliance for "a few weeks" to see if an unusual noise would go away or abate. Sorry, John, but for these prices and given the "reputation" Speed Queen has for quality, they should work flawlessly from the installation date. Now I understand that anything can happen and in the end all that matters is how it is handled. And it looks to me like both the dealer and Speed Queen (assuming the dealer's account was accurate) bungled this badly.

I also think that John's statement that "they are better off without you as a customer" is a bit harsh given that none of us know all the facts and circumstances of the situation. I have to say that if I just spent $1,000+ on a new washer and it needed immediate repair, I would be very skeptical of what else is wrong and it certainly doesn't bode well for the future.

It is sad that most appliance companies and many servicers automatically that whenever a customer reports a problem, it immediately puts the customer in a defensive position - and that the problem of course is because of customer error or misuse. I have had this happen in the past and while I am no genius, I am not an idiot nor am I crazy.

Again this is reflective of today's societal attitudes that eschews service and diagnostic help over just getting a problem off their plate back onto yours.

Reminds me of a story about the legendary retailer Marshall Field. One day he was walking the floor at his Chicago flagship store and overheard a "customer service" representative arguing with a customer over an attempted return. He pulled the representative over and asked him what he was doing and when the rep replied that he was helping the customer - Mr. Field replied "no you are not - give the lady what she wants".

I realize that many people take advantage and are serial complainers - but not all of us are and it is insulting that manufacturers and servicers start every discussion as if we are all trying to pull a fast one...

 

[mrb627]

To be fair.

Before the tech had a chance to repair the machine, the OP went on the attack on FB, GW, and finally here. Not the best way to get satisfaction from any situation.

Additionally, your salesman should be terminated for ever revealing an account of an internal discussion between a vendor and her company.

MRB

 

[lorainfurniture]

There is always more to the story.

Sq should make sure that their units are 100% pre delivery. First impressions mean a lot.

That said, as an appliance dealer (used, various brands) sometimes we deliver a set to a customer and the complaints start. These type of customers are easy to spot, and typically we pick up the set and give a replacement or offer them a full refund. There would end up being nothing wrong with the set, just user error, or buyers remorse.

I like speed queen washers, for what they are, but I do not care for them enough to have them in my home. As a servicer, I don't see them lasting any longer than the new "plastic" belt drive washer.

 

[pierreandreply4]

well said and i would say that if the machine had a defect from day 1 when the op recived is machine that it should be speed queen responsabilaty to replace the machine at there charge so why should the op be force to spend some $$$ to buy a new machine when they should simply replace the washer for a full functuning model the same as he have now

 

[criswan]

MRB,

On the attack? So expressing an experience or disappointment with a company via social media is going on the attack? So, your comments in the Whirlpool Cabrio thread referencing the quality of the machine based on the normal operating sound would be an "attack" also or simply a matter of opinion considering you hadn't used one?

Social media is one of the best avenues to receive consideration for a situation that is not working itself out otherwise. We asked for a replacement, Speed Queen denied it, and then made assertions towards our usage when we pushed them on their quality... If a company doesn't need to be called to the carpet for that then I am afraid all the cattle are just lining up for the slaughter. Companies like Alliance are not the Speed Queen of old...there is no customer loyalty unless there is a reward. You think they would have given that old woman the new electronic set if they couldn't have used her as promotional? No way. Most companies today would throw you under the bus for $2 and tie your brand loyalty to the bumper as it drives away. I have learned over the years, devote your loyalty to local retailers and salespeople and only devote your dollars to companies that do well under pressure. Our Breville espresso machine had a bad boiler after a week, $2k machine. I called Breville and they overnighted a unit because "we see how many of our products you have registered" and "we don't want you to miss a single cup of our delicious espresso.". That is how consumer inquiries are handled, and yes MRB, I posted on their Facebook first when I found out the retailer had no more in stock. Apparently they didn't see that as an attack.

 

[stricklybojack]

So it comes down to..

.
You *demanded* the machines get fixed in 'one go' and they weren't? It took two?

You don't see how the question isn't that you're a for profit business, but rather that you are using the machines well beyond the average consumer with you rescue operation? Really?

I agree that one expects prompt service when one pays a premium and it bothers me as well that companies don't seem interested in finding out what is wrong with their, in this case, new to the market product..from what is i believe a new (or at least expanded) production facility.

Sounds like you were more than just a little PO'ed from the get go.

This reminds me to treat the people on the other end of the line with respect
for best results, cause i loose it too with hopeless customer service snafus over shoddy products, often at my own expense.

All that said i may have misunderstood your story, and i don't like it myself when the company seems more interested in wriggling out of doing something, and in the process spends far more time and money than simply working smartly from the get go to fix the situation for the customer.
Best of luck..

 

[combo52]

New SQs

I Stand by my comments completely in my earlier post.

 

Yes the dealer should have fixed the noise issue quickly, the dealer was obviously not experienced in selling and servicing SQ washers and dryers,

 

BUT as the customer you should have let the dealer and their service people fix the problem, THERE is no promise that a new machine will always be perfect, going on FB, calling SQ, and even going on AW makes you look bad and differently someone who no one would want to ever deal with. There is a social expectation that you give people a chance to make things right before you go on the war path. After all no laundry was piling up as a result of this minor noise.

 

As a SQ dealer that has sold around 500 SQs [ 100 TL, 50 dryers, 50 FLWs ] we have never taken a machine back, I WOULD take one back in a minute if it had a serious problem that could not be fixed quickly, but that would never include the matching dryer that was working perfictly and we would exchange the faulty washer for another SQ washer.

 

If you buy a new Toyota [ which is far more costly than a new W&D ] and the front brake makes a funny little noise from the time you take it home do you think they will give you your money back so you can go buy a Ford.

 

The dealer you bought your SQs from couldn't be all that great [ there is no nationwide appliance seller that has a great reputation in the first place ] as you went to Sears to buy the next set of machines. This time you fell into one of the biggest consumer ripoffs by purchasing a third party four extended service contract. Appliance service contracts are riddled with exclusions and conditions that often lead to frustrating delays in getting problems corrected by competent repair personal. But Square Trade is happy with you [ for now ] but don't be surprised if after you make a few claims you get a letter from them and a partial refund for the policy stating that we no longer offer the coverage you are seeking in your area or some other such nonsense, LOL.

 

Andrew, I do applaud your decision to have two sets of washer and dryers for the amount of laundry you are doing. I would be careful worrying about the washers cycle time so much however. The short cycles that many newer Hi Efficiency machines offer are for very small lightly soiled loads, but if you are washing bedding etc from dogs and people alike you need to use at least the full normal and better yet the Heavy Duty cycles.

 

Good Luck With the New Kenmore's, please give us a review of them in about 6 months if you still have them.

 

John L.

 

[golittlesport]

LG front loaders

Consider LG front loaders. I recently got the 3570 washer and love it. LG has a good record for few repairs. Front loaders excel at washing items like blankets and rugs. The turbo wash feature would be great to spray the dog hair off their blankets, and you can add up to three additional rinses. There is a sanitize cycle should you ever need it. Both machines are quiet, fast and efficient.

 

[mrb627]

Comments

Well yes. My comments on the Whirlpool aren't directly on their Facebook page, nor was I expecting Whirlpool to KMA afterwards.

I too took delivery of a SQ set and had problems with my dryer. Guess what, it took two tries but the issue was resolved and my SQ machines are running solid.

And for sheeple, to complain about a whirlpool built maytag then in a knee jerk reaction run out and buy a whirlpool built Kenmore. You forgot to tell us that the salesman talked you into it

Good luck with it and peace.
MRB

 

[criswan]

Combo,

My dealer had an entire semi load of electronic models on order to delivery just this month. The techs said they had two others they were looking into for the same idler pulley issue when he called me back after the second trip. The dealer told me when I called to request to return them that Speed Queen was still arguing that their machines were fine and they had a hard time believing that there were idler pulley assemblies going out bad. Really? Search the internet, there were multiple 542's with this issue, enough that it made the web. Heck I'll send them the video.

In accordance with what you are saying Speed Queen wouldn't want to honor a warranty for a foster family with 8 kids... Or in our case a family that does dog fostering with organizational affiliation. Companies love to say "tested to XX operations" but if you actually have a situation to test their BS, they apparently will threaten you because they are afraid of their quality not standing up.

I don't care if a "company doesn't want to deal with me" lol. That is a pretty egotistical statement on behalf of someone who says he is a dealer. Appliance dealers are the minority these days and attitudes like that kill what is left of their business. There is enough choice out there today that most businesses will bend over for your business. They might even deliver on what is promised instead of asking you to take them at their word for some halo product that people on the internet have literally created a mythology around.

For those of you pointing out Speed Queen quality issues I have attached some photos of the wash basket finishing and dryer drum finishing. Yes, those dark spots are still rough edges.

 

[henene4]

@combo52

I respect you as dealer that you are. I really do. I respect you as someone who is older than me and somebody who contributed more to this site than me.

However: How far from reality are you by comparing a car and a washer in terms of return policy?
If a washer needs 2 service calls after less than a week of service, one can do simple math:
The washer was about 900$ including tax I guess.
An hour of work from a qualified service technician may be what, 80$? Plus 80$ for them to come out and maybe 20-40$ for the first parts.
Given the tech took one hour, there were about 200$ worth of parts and labor put into a product that was 900$ in the first place. So a bit more than 20% of the original retail price.
And the product wasn't even actualky repaired at this point.

The Toyota is how expensiv? 25000$, maybe? I dont know.
However, replacing the front brakes won't be any more expensive than 1000$, if even.
That boils down to less than 5% of the original retail value. See the difference?

Further: You sold 500 SQs? But put down 100/50/50? I guess you mean that as a relation. And only haveing spent 1 week in retail service as a school project, I sold 5 units in 5 days. My co-workers sold twice as much during the same time, at least. I don't know how long you worked to sell 500 units, but given your amounts of posts, you either sell not a lot, or you did not sell them for a verry long time.

And in the end, selling a unit does not proof one thing. Not takeing one back does not neglect the fact that a washer should not need serveral weeks before being in working condition.
Especially if there is no mention given to the customer in any written form.

 

[criswan]

Henene,

Those are exactly our thoughts.

In reference to the car comparison, actually in Indiana, if you purchase a car and find within 3 days, the contract rescission period, that there is a fault that you believe to be detrimental to the operation of the vehicle, the dealer must replace it. Indiana also has a lemon law which most manufacturers seek to avoid.

We once purchased a new BMW and on day two the cooling system wasn't operating correctly and our dealer gave us the option of swapping for the same model in the same color as it was going to take a few weeks to get parts from Germany and it was over 100 degrees everyday. We had become attached to the car and kept it but it was nice to know the dealer was going the extra mile.

Malcom, in reference to my Maytag comments. I never said we didn't like the Maximas, we love them. Best washer I have ever owned for cleaning ability but we don't care for the long wash cycles when you have to clean a few t-shirts or freshen up the furniture covers. I would gladly buy Whirlpool or Maytag again. When paired with Persil, Ariel, or Tide BA, they give exceptional results. Our Kenmores came this morning so I'm hoping for similar results. The 8500 would have been our choice had the 700 series not had the extra jet spray impeller.

 

[washman]

Sorry to hear about your experience

both my dad and myself have the AWN 542. While mine does make the idler pulley noise off and on, it has not affected performance at all.

Nor did we deal with the grease or excessive dust in the tub.

I can agree, to a point, that the dryer cylinder is crude when compared to painted models from other brands. However it has not proven a detriment at all to having nice dry laundry at the end of the day.

The dealer and SQ were off base IMHO. For what you paid, you should have been given something more beyond the go pound sand response.

Nevertheless, you might have gotten the cart before the horse by going out on social media and posting a rant. I realize you were frustrated and probably incredibly disappointed but having said that, you so need to give company X a chance to make it right. And be reasonable in what you ask. You catch more flies with honey that you do with vinegar.

I've been dealing with the public in various forms now for over 30 years. Whether or not it is sanctioned, acceptable or violates policy matters not, but I do have my ways of being a reverse a hole when grumpy customer decides to turn the situation into an axe grinding contest. The person that acts like an adult and just wants the issue resolved, I will move heaven and earth to deliver a solution for them.

Again, I am sorry to hear of your experience. Most SQ users are pretty content with their purchase as am I. I hope your replacement machines give you good service for many years to come.

 

[stricklybojack]

It occurs to me..

In my recent experience buying a Speed Queen FL set, the issue of shipping was prominent.
A lot of things can go out of whack with rough or improper handling.
One dealer said he would not ship the SQ Imperials on his website because of past issues
Of damage.
Speed Queen themselves urged me to buy locally, from an authorized dealer only, when I contacted their customer service. Too late as I had already bought from an authorized dealer online and a half a country away.
I am glad we went with the FL model as it seems most issues I read about concern the TL model.
[this post was last edited: 4/19/2015-16:24]

 

[supersurgilator]

I'm so torn on this one. I agree that it would be frustrating to pay that much money on a new machine and it have an issue. With that said the dealer should have just taken the machine back and exchanged it for another one. I find it hard to believe that SQ really made those comments about the warranty or for that matter that the dealer would relay the information on to the customer. The dealer should have been more worried about making their customer happy, than the cost of the machine. They could have repaired said machine and sold it as a reconditioned one to recoupe some of the money from it.