the replacement Bodum Ibis kettle arrived yesterday

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passatdoc

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Orange County, California
As promised, Bodum Customer Service sent me a free replacement kettle after they received the defective unit from me. In order to have a tracking receipt for the returned item, I sent it USPS Priority Mail with Delivery Confirmation for about $13.50. I suppose I could have sent it via UPS (with tracking) for somewhat less; the parcel weighed about three pounds.

The replacement is off-white, which is less glaringly light white than the original. The heating element is hidden, there is just a gleaming stainless steel plate at the bottom. They appear to have made the base slightly larger, and the unit slightly less tall, to maximize heating plate contact with the water. The original Ibis was tall and thin (great space saver with its elliptical base), but base size didn't matter with immersed coils. I can't compare the old base size to the new one, because I had to send the old unit in to Bodum and never took measurements, but it appears to be maybe 1/2" larger along both axes. Nevertheless, it still fits on the plastic tray I use to house the kettle and a Braun burr coffee grinder.

I boiled a full pot of water in it twice to clean it out, but neglected to note the time needed to bring a full kettle to boiling. Later last evening, I made a small pot of tea and water for hot chocolate using small amounts of water. The kettle needed only a few minutes for this task: by the time I'd opened a tea bag and had it set up in the teapot, the water was ready.

The old unit had a solid blue control switch, with a small red light above the handle that glowed when power was flowing. The new unit has a translucent (LED-ish) plastic button that glows LED-blue when the power is flowing.

The trouble-prone electrical connector, previously situated at one end of the base, is now a round connector in the middle of the base, like most contemporary kettles. However, because the space-saving elliptical shape was retained, you still have to align the ellipse of the kettle with the ellipse of the base, facing either end of the base. The base "saves" space because you can orient it perpendicular to the counter in a tight horizontal space, or if the counter is shallow, you can orient it parallel to the counter (taking up more width) if you need to conserve counter depth. A typical kettle with a round base lacks these options; our T-Fal Vitesses at the office is fat and round at the bottom, and takes up a lot of space in a crowded office kitchen. We formerly had an Ibis that broke after five years, but we liked its space saving design.

There is no longer a scale filter, my guess being that the steel plate remains clean and free of scale. I haven't read that far into the manual.

Will post photos of it tonight. Although my new unit was a free replacement from the company, I think it is decent value for $50 MSRP. I believe Amazon sells it for $40 (but beware---some retailers are still selling the old style unit).
 
All in all, it's the fifth Ibis I have owned:

1. First one c.1995, bought with a Crate & Barrel gift card
2. Bought the four cup model for the office, burned out within a year and was not cordless
3. Bought the large model for the office, lasted about 6-8 years, replaced with a T-Fal Vitesses, as the large Bodum was not available (because they changed the design)
4. Bought a close-out large Ibis to replace #1 after 10+ years of use, when its connection became temperamental. This one still had the exposed coils and the coils began to flake and deteriorate after two years of light use.
5. The new one replaces #4.

I think it helped that I e-mailed them, rather than only phoning them. I initiated the service request on a Saturday, when they were closed. I sent them an e-mail and a photo of the disintegrating coils. Re-sent the message Monday and Tuesday, still no answer. I called on Wednesday (last week), and the agent found my e-mails, saw the coil damage, and agreed to replace at no cost, other than my postage to return the defective unit.
 
kettle on base

kettle on base.

Given that the color of the kettle inadvertently is a very close match to my counter ceramic tiles, I added a blue dish towel for contrast so you'd be able to see the kettle.

passatdoc++12-18-2010-09-34-35.jpg
 
Interior

Very shiny, with hidden element. The manual recommends cleaning with citric acid: boil one liter of water, remove from heat, add 50 gms of citric acid, rinse out after effervescence ceases.

passatdoc++12-18-2010-09-37-26.jpg
 
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