This is what happens when you ask for "heavy starch"

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Likely the result of two things

Heavy starch *and* the shirt being "ironed" mechanically, probably on a press.

Mangles and presses exert great pressure, far more than hand ironing which can and often does intensify the results of starching. Indeed standard practice is to either eliminate or reduce amount of starch used when things are going to be pressed/mangled.
 
"Regular" starch at my laundry is just right. "Heavy" leaves shirts stiff as a board, and the starched shirt can then be home laundered numerous times before the starch is gone. What do they use?
 
Steve,

they probably are using cooked starch. It's much more concentrated that spray starch, or even Vano or Faultless liquid starch. I used to starch my shirts for work before I retired because they held the press longer and always looked sharper. But I used Vano mixed with water in a spray bottle. It was much better and cheaper to use than spray starch.
Eddie

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